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The cast:
SC - Customer that actually doesn't suck all that bad.
SW - Sucky wife of customer-that-doesn't-suck-that-bad.
AC - Awesome customer
Me - Hi.
So, I'm standing behind my desk, minding my own business. SC comes up to the desk with a memory foam pillow that he would like to return. I tell him that I can't do returns at the catalog desk, he has to take it back to the hosewares department.
SC: Really?
Me: Yeah.
SC: But when I called (other store location), they told me to take it to the catalog desk.
Me: That's where they do returns at their location, because they are a smaller store. All our returns are done back at the department.
SC: Hm. Okay.
And he walks off. He's not happy, but he's not angry. Okay, no worries. Then AC walks up to the desk and tells me she wants to pay her bill.
Now, as SC gets about five yards away from my desk, he passes his wife, who proceeds to throw a hissy fit because I can't do the return at my desk. So she starts yelling at me, still standing five yards away from my desk, so I've got to shout back at her.
SW: You can't do returns there? That's ridiculous! At (other location) they do returns at catalog!
Me: Yes, that's how it works at their store. We don't have anywhere to put returned merchandise here. It's all handled at the department.
SW: That's so stupid! You don't do any returns there?
Me: No.
SW: Since when?
Me: We've never done returns here in any of the 38 years we have been open...
SW: But you should--
At this point, the AC who has been standing patiently waiting for this whole thing to be over.... whips around and shouts....
AC: Oh, GET OVER YOURSELF, LADY!
Both me and SW stand there for a second, processing. Then SW turns with her husband and walks off toward the housewares department.
Me: You know, I think I love you.
AC: Meh. People like that are why I got out of retail.
SC - Customer that actually doesn't suck all that bad.
SW - Sucky wife of customer-that-doesn't-suck-that-bad.
AC - Awesome customer
Me - Hi.
So, I'm standing behind my desk, minding my own business. SC comes up to the desk with a memory foam pillow that he would like to return. I tell him that I can't do returns at the catalog desk, he has to take it back to the hosewares department.
SC: Really?
Me: Yeah.
SC: But when I called (other store location), they told me to take it to the catalog desk.
Me: That's where they do returns at their location, because they are a smaller store. All our returns are done back at the department.
SC: Hm. Okay.
And he walks off. He's not happy, but he's not angry. Okay, no worries. Then AC walks up to the desk and tells me she wants to pay her bill.
Now, as SC gets about five yards away from my desk, he passes his wife, who proceeds to throw a hissy fit because I can't do the return at my desk. So she starts yelling at me, still standing five yards away from my desk, so I've got to shout back at her.
SW: You can't do returns there? That's ridiculous! At (other location) they do returns at catalog!
Me: Yes, that's how it works at their store. We don't have anywhere to put returned merchandise here. It's all handled at the department.
SW: That's so stupid! You don't do any returns there?
Me: No.
SW: Since when?
Me: We've never done returns here in any of the 38 years we have been open...
SW: But you should--
At this point, the AC who has been standing patiently waiting for this whole thing to be over.... whips around and shouts....
AC: Oh, GET OVER YOURSELF, LADY!
Both me and SW stand there for a second, processing. Then SW turns with her husband and walks off toward the housewares department.
Me: You know, I think I love you.
AC: Meh. People like that are why I got out of retail.
Difference is I've never been in retail.
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