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I haven't posted in awhile, but I've got some good ones saved up.
Fatal Logic Error
Customer comes in to return a game. She does have a receipt BUT she bought this particular item OVER 2 months ago. Our return policy is only 30 days. I explain that she can't return it and...
SC: But I have a receipt.
Me: Yes but you are outside the return policy timeframe.
SC: But I have a receipt. You can't refuse a return if I have a receipt.
Me: Well in this case we can since you bought the game over 60 days ago. As I said our policy is 30 days.
SC: But I have a receipt! YOU can NOT deny a return if I have a receipt, that's NOT legal
Me: As far as I'm aware its perfectly legal but if you have a moment I'd be happy to call the police and inquire.
SC: May I speak to your manager please?
Me: Certainly. *call M over*
Manager goes through essentially the same conversation I did and SC leaves in a huff.
Ewwwww....
While organizing the shelves our assistant manager found not one, but two areas on the floor where someone or something had left a nice brown present for us.
Now I say someone or something because shortly before the discovery, a woman had come in with her two tiny dogs and at one time they broke loose from her and wandered around the store for 30 seconds or so before she coralled them. I asked our manager about this and believe it or not, we have no official policy about pets in the store.
I want to think it was the dogs that made the mess, or failing that a little kid. If it was someone else, I really don't want to know.
This was almost as bad as the time when I had a kid pee on one of the rides when I worked at a theme park.
What do you mean you don't do that anymore??!
We used to trade in DVDs for store credit only. We stopped doing this several months ago. Despite this I still have customers regularly come in with bags full of DVDs wanting to trade them for credit or sell them for cash (even when we took DVDs we did not give cash for them at all). After I inform them that we do not provide that service anymore, the SC typically does several things:
1) Get all huffy that they can't unload their stuff on me.
2) Demand to know why we stopped doing it (because it's so obvious, that I, the lowly counter worker, am completely in charge of our company's trade in program)
3) Ask for a manager. (as if that will do you any good, really.)
4) Ask me what other businesses in the areas trade in DVDs. I honestly don't know of any place that takes DVDs other than pawn shops. Its not in my job description to know what other places offer this service.
One lady even grabbed the phonebook off my counter (I'd had it up there looking up a number) and started to look up other companies where she could take her DVDs.
Bonus points if you ask me how much I think another company might give you for your movies.
You obviously don't know what you are talking about
SC: Do you have the cables I can use to get my 360 online??
Me: Yes, I have a standard ethernet cable right over here. *shows cable*
SC: No I don't think that's what I need. I need one where one of the ends is smaller than the other.
Me: Smaller than the other? I don't know what you mean.
SC: I tried one of those cables before and I could plug it in to my 360, but the other end was too small for the phone jack.
(Yes that's right he thought you had to have a DIAL UP connection of some kind to get online with a 360)
Me: I understand now. One end of this cable goes to your 360, the other end goes to your router or modem.
SC: No, I'm not trying to do wireless or nothing.
Me: A router or modem will be required regardless of if you do wireless networking or wired networking.
SC: I know they make these cables. You don't carry them?
Me: No sir, I am pretty sure what you are looking for does not exist, you can't get a 360 online that way.
SC: No it exists. I've seen them. You need to know your products better. I guess I'll have to order one online.
Me: That is of course your choice sir, but I still don't think what you are looking for is a real product.
SC: It's real alright, you just don't know what you are talking about. [i](pot meet kettle)[/b] *saunters off*
Well I wish him the best of luck in finding that imaginary product he's after.
I hate you
Yes you, the woman who was in my store for TWENTY minutes AFTER our closing time because your little girl had such a tough time deciding what game she wanted. Despite my repeated alerts that the store was closed and you had to finish up you just ignored me and let your little girl keep shopping. Do you have any idea how close I was to calling the police to get your butt out of here?
I clocked out 25 minutes later than usual that night.
Not sucky, just aggravating
One night shortly after returning from a break I started to feel really bad. As in, my stomach was doing somersaults inside me and I think might need to go to the ER bad. I didn't quite feel like I was going to throw up, but I felt all my stamina immediately go out the window.
As it turns out I had eaten a sandwich on my break that evidently had some bad meat in it. In an hour or so I was pretty much back to my usual self.
I admit I probably should have gone and sat in the back for awhile when I started feeling bad but there was a lot of work to do out front and I figured it would be better to get it down slowly than not at all. I had thought of calling someone to come in and relieve me (since the guy I was working with was not trained to close the store) but ended up not having to.
In the middle of my funk a guy comes and picks out a spongebob game for his son. He asks me a bit about the content and difficulty of the game. I answer slowly and without a ton of enthusiasm but at the same time I had more personality than a robot and I was paying attention. My CW knew I wasn't feeling so hot so he stepped in to finish up with this guy and wrap up the sale.
At the end the guy said to him: "Thank you, you were very helpful...UNLIKE your colleague" and he gave me a glare and left.
Now I know I probably should have been in the back at the time and although I was feeling a little off, did or said nothing to this SC that could be taken as "unhelpful". I should have responded to the guy but he left before I had the chance.
Fatal Logic Error
Customer comes in to return a game. She does have a receipt BUT she bought this particular item OVER 2 months ago. Our return policy is only 30 days. I explain that she can't return it and...
SC: But I have a receipt.
Me: Yes but you are outside the return policy timeframe.
SC: But I have a receipt. You can't refuse a return if I have a receipt.
Me: Well in this case we can since you bought the game over 60 days ago. As I said our policy is 30 days.
SC: But I have a receipt! YOU can NOT deny a return if I have a receipt, that's NOT legal
Me: As far as I'm aware its perfectly legal but if you have a moment I'd be happy to call the police and inquire.
SC: May I speak to your manager please?
Me: Certainly. *call M over*
Manager goes through essentially the same conversation I did and SC leaves in a huff.
Ewwwww....
While organizing the shelves our assistant manager found not one, but two areas on the floor where someone or something had left a nice brown present for us.
Now I say someone or something because shortly before the discovery, a woman had come in with her two tiny dogs and at one time they broke loose from her and wandered around the store for 30 seconds or so before she coralled them. I asked our manager about this and believe it or not, we have no official policy about pets in the store.
I want to think it was the dogs that made the mess, or failing that a little kid. If it was someone else, I really don't want to know.
This was almost as bad as the time when I had a kid pee on one of the rides when I worked at a theme park.
What do you mean you don't do that anymore??!
We used to trade in DVDs for store credit only. We stopped doing this several months ago. Despite this I still have customers regularly come in with bags full of DVDs wanting to trade them for credit or sell them for cash (even when we took DVDs we did not give cash for them at all). After I inform them that we do not provide that service anymore, the SC typically does several things:
1) Get all huffy that they can't unload their stuff on me.
2) Demand to know why we stopped doing it (because it's so obvious, that I, the lowly counter worker, am completely in charge of our company's trade in program)
3) Ask for a manager. (as if that will do you any good, really.)
4) Ask me what other businesses in the areas trade in DVDs. I honestly don't know of any place that takes DVDs other than pawn shops. Its not in my job description to know what other places offer this service.
One lady even grabbed the phonebook off my counter (I'd had it up there looking up a number) and started to look up other companies where she could take her DVDs.
Bonus points if you ask me how much I think another company might give you for your movies.
You obviously don't know what you are talking about
SC: Do you have the cables I can use to get my 360 online??
Me: Yes, I have a standard ethernet cable right over here. *shows cable*
SC: No I don't think that's what I need. I need one where one of the ends is smaller than the other.
Me: Smaller than the other? I don't know what you mean.
SC: I tried one of those cables before and I could plug it in to my 360, but the other end was too small for the phone jack.
(Yes that's right he thought you had to have a DIAL UP connection of some kind to get online with a 360)
Me: I understand now. One end of this cable goes to your 360, the other end goes to your router or modem.
SC: No, I'm not trying to do wireless or nothing.
Me: A router or modem will be required regardless of if you do wireless networking or wired networking.
SC: I know they make these cables. You don't carry them?
Me: No sir, I am pretty sure what you are looking for does not exist, you can't get a 360 online that way.
SC: No it exists. I've seen them. You need to know your products better. I guess I'll have to order one online.
Me: That is of course your choice sir, but I still don't think what you are looking for is a real product.
SC: It's real alright, you just don't know what you are talking about. [i](pot meet kettle)[/b] *saunters off*
Well I wish him the best of luck in finding that imaginary product he's after.
I hate you
Yes you, the woman who was in my store for TWENTY minutes AFTER our closing time because your little girl had such a tough time deciding what game she wanted. Despite my repeated alerts that the store was closed and you had to finish up you just ignored me and let your little girl keep shopping. Do you have any idea how close I was to calling the police to get your butt out of here?
I clocked out 25 minutes later than usual that night.
Not sucky, just aggravating
One night shortly after returning from a break I started to feel really bad. As in, my stomach was doing somersaults inside me and I think might need to go to the ER bad. I didn't quite feel like I was going to throw up, but I felt all my stamina immediately go out the window.
As it turns out I had eaten a sandwich on my break that evidently had some bad meat in it. In an hour or so I was pretty much back to my usual self.
I admit I probably should have gone and sat in the back for awhile when I started feeling bad but there was a lot of work to do out front and I figured it would be better to get it down slowly than not at all. I had thought of calling someone to come in and relieve me (since the guy I was working with was not trained to close the store) but ended up not having to.
In the middle of my funk a guy comes and picks out a spongebob game for his son. He asks me a bit about the content and difficulty of the game. I answer slowly and without a ton of enthusiasm but at the same time I had more personality than a robot and I was paying attention. My CW knew I wasn't feeling so hot so he stepped in to finish up with this guy and wrap up the sale.
At the end the guy said to him: "Thank you, you were very helpful...UNLIKE your colleague" and he gave me a glare and left.
Now I know I probably should have been in the back at the time and although I was feeling a little off, did or said nothing to this SC that could be taken as "unhelpful". I should have responded to the guy but he left before I had the chance.
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