ridiculous

[vacation_rentals_suck]

Guest: Dave, I have a complaint. I have emailed your coworker three times and she doesnt respond to me and I need to get your fax number. Why hasn't she responded?

Me: I am not sure but I can give it to you

I give her the fax number

Guest: Dave, you just ignored me completely

Me: I gave you the fax number

Guest: yes and you didnt acknowledge the fact that I was upset because your coworker didnt reply to my email. It's like you didnt even care

Me: well ma'am I am sorry she didnt respond to you but I gave you the information you needed

Guest: well Dave, because of your uncaring attitude and her not replying to my email, I think I am due some compensation. I would like to request free beach chairs for the horrific experience I have had with you people

Me: I am sorry, I cant do that

Guest: that is not what you say to someone who has been a loyal customer for many years....

Me: ma'am I am not giving you free beach chairs because you didnt get a response to an email

Guest: I have never been so insulted in my life. How dare you. How dare you speak to me that way. I will speak to your boss and I hope you get fired.

Me: I am sorry ma'am

Guest: no but you're gonna be CLICK

[Eireann]

She's never been so insulted in her life?

She ought to get out more.

[Kiwi]

Can I have her life?

If that was the biggest insult she has ever recieved then shes lived one heck of a charmed life!

[Lachrymose]

She's never been so insulted in her life?

She ought to get out more.

I didn't even read this reply before I thought the same thing almost verbatim.

[RobertM]

Guest: I have never been so insulted in my life. How dare you. How dare you speak to me that way. I will speak to your boss and I hope you get fired.

Me: I am sorry ma'am

Guest: no but you're gonna be CLICK

That is one sad woman.

Personally if it had been me when she asked for beach chairs I would have told her they were just available in oak not Beech!!

Mind you I do work for myself and would never dream of sacking myself!!

[bainsidhe]

Aaaand let me guess. She had emailed coworker three times within the last hour and was OMG horrified that she hadn't had a chance to even READ the emails yet? Or this she-beast was calling first thing in the morning after sending off three emails around midnight the night before? Ooooorrr *gasp shock* she was just looking for free stuff. Living such a charmed life, her feet were probably tired from walking all the way to the phone.

Possible (logical non-sarcastic) responses to this woman's request for a fax #
1) It's xxx-xxx-xxxx
2) Ah yes, it's listed in the signature of the email *coworker* sent you
3) Ah yes, it's listed right below *coworkers* email address on the website

I'd list the responses I'd LIKE to say, but I don't feel like typing that much

[Broomjockey]

They're not even trying any more, are they?

[Dreamstalker]

Aaaand let me guess. She had emailed coworker three times within the last hour and was OMG horrified that she hadn't had a chance to even READ the emails yet?

Sounds like my mom's psycho boss.

VRS, I don't know how you've managed to not go postal on some of these tards yet.

[Chanlin]

Guest: I have never been so insulted in my life.

Oh oh oh... can I take a crack at it ?

[Hyndis]

Aaaand let me guess. She had emailed coworker three times within the last hour and was OMG horrified that she hadn't had a chance to even READ the emails yet? Or this she-beast was calling first thing in the morning after sending off three emails around midnight the night before? Ooooorrr *gasp shock* she was just looking for free stuff. Living such a charmed life, her feet were probably tired from walking all the way to the phone.

Possible (logical non-sarcastic) responses to this woman's request for a fax #
1) It's xxx-xxx-xxxx
2) Ah yes, it's listed in the signature of the email *coworker* sent you
3) Ah yes, it's listed right below *coworkers* email address on the website

I'd list the responses I'd LIKE to say, but I don't feel like typing that much

I actually get that every day.

A person makes a ticket at 8pm. We go home at 5pm, so no one is there to read it. Over the night and into the morning they keep emailing us complaining about no reply to their ticket. During this time we're all asleep.

Then when we get in at 8am, the call, absolutely furious that no one has responded to their half dozen emails.

[nhollywood]

Me: In order to begin disiplinary actions I need to get some additional information about the email. When did you send it? To what email address? To whom did you send it? etc.

I think by this time she would have either hung up or asked to speak with a manager. If you start asking for specifics they usually get upset because you're calling their bluff.

[Ree]

I would hate having a customer use my name about 30 times in a conversation, or any time they start a sentence to me.
All your customers seem to do that. How do you not go insane?

[Ironclad Alibi]

VRS, I don't know how you've managed to not go postal on some of these tards yet.

How can he when they always use the phone, email or fax? Just let one of them post a letter to him, and I bet we'll see some action.

[Anakah]

You have the most stuck up, EW, stupid bitchie people I have ever read about. I don't know how you are able to be so patient. I'd probably have pulled all of my hair out by now.

You're awesome and filled with patience.

[draftermatt]

Aaaand let me guess. She had emailed coworker three times within the last hour and was OMG horrified that she hadn't had a chance to even READ the emails yet?

We get people who will send 10MB attachments, then call right after hitting send "Did you get my e-mail?"

"Uh, no when did you send it?"

"Just now"

"And how big was it"

"Pretty big"

"Well let's give my e-mail the chance to receive, now hold on a minute"

And then I'll make them hold on the line with me until it comes in, since it was so important that they had to call and all.