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Me???!!! 
(I work in a pawn shop, by the way)
A guy calls in and asks how much we do on gold. No extra details about the gold in question, no pleasantries like a 'hello'... just "how much do you do on gold?"
Now, I'm not a gold expert, but I know we have an unwritten rule that we are not to give quotes over the phone. It's simply common sense because we don't want people coming in saying they were quoted this price for that item, when actually the item is beat up or its a different model, or whatever. So, I just tell everyone we don't give quotes/estimates over the phone. They must "bring in it and let us look at it."
So, I get the call and since I assume it's jewelry, I respond to his question with the whole "we don't give quotes over the phone, -- (and since this is gold) the price depends on how much it weighs, we have to test it, if it has any stones in it (we do a bit more if the item has sizeable diamonds) and the person's record" (think of it like a credit score - how much the person does business with us, how often they pick up their stuff, etc.). Just like I tell everyone else.
Well, he's pushing to get a quote, telling me it's 20 grams of gold, 14K and blah blah blah. So now, I'm guessing it's probably just a nugget or a bar of gold (let's call it a nugget for now) but still ... he's being quite pushy and rude. I should also add that gold can be plated over another cheaper metal which makes it pretty much worthless to us ...
I finally opt to get him an answer just to shut him up, but just because he's being an idiot - I give him a very low-balled, you're being an asshole quote of $3.00 (I could have quoted him much more, but, like I said, he was being a jerk-face).
That pisses him off .... he fires back, "do you realize that gold is $1100 an ounce right now?!" (correction, no its not, its really a little over $900 right now, I had to check after Mr. Poopy Pants threw his tantrum).
"No, sorry, I don't keep up on that," I kinda of half-laughed at myself, mainly because I don't really care ... (and we have management that does that and they are VERY aware of the gold prices and adjusts all of our prices accordingly).
"Of course not you uptight, stuck up, bitch! *Click*" Nice ... that'll win you lots friends and allies ... People all over will flock to relish in your ape-like qualities and caveman ways of communication ...
AND now, out of all the places in the little town that I work in... he calls a pawn shop obviously looking for top dollar on his gold nugget. No where (around here, anyway) can you get even close top dollar for your gold scrap. The only place I can think of would be to send it into the Federal Reserve (even they even accept small amounts like that ...). My boss even mentioned that gold is never really worth what they say it's worth simply because people need to make a profit ...
(I work in a pawn shop, by the way)
A guy calls in and asks how much we do on gold. No extra details about the gold in question, no pleasantries like a 'hello'... just "how much do you do on gold?"
Now, I'm not a gold expert, but I know we have an unwritten rule that we are not to give quotes over the phone. It's simply common sense because we don't want people coming in saying they were quoted this price for that item, when actually the item is beat up or its a different model, or whatever. So, I just tell everyone we don't give quotes/estimates over the phone. They must "bring in it and let us look at it."
So, I get the call and since I assume it's jewelry, I respond to his question with the whole "we don't give quotes over the phone, -- (and since this is gold) the price depends on how much it weighs, we have to test it, if it has any stones in it (we do a bit more if the item has sizeable diamonds) and the person's record" (think of it like a credit score - how much the person does business with us, how often they pick up their stuff, etc.). Just like I tell everyone else.
Well, he's pushing to get a quote, telling me it's 20 grams of gold, 14K and blah blah blah. So now, I'm guessing it's probably just a nugget or a bar of gold (let's call it a nugget for now) but still ... he's being quite pushy and rude. I should also add that gold can be plated over another cheaper metal which makes it pretty much worthless to us ...
I finally opt to get him an answer just to shut him up, but just because he's being an idiot - I give him a very low-balled, you're being an asshole quote of $3.00 (I could have quoted him much more, but, like I said, he was being a jerk-face).
That pisses him off .... he fires back, "do you realize that gold is $1100 an ounce right now?!" (correction, no its not, its really a little over $900 right now, I had to check after Mr. Poopy Pants threw his tantrum).
"No, sorry, I don't keep up on that," I kinda of half-laughed at myself, mainly because I don't really care ... (and we have management that does that and they are VERY aware of the gold prices and adjusts all of our prices accordingly).
"Of course not you uptight, stuck up, bitch! *Click*" Nice ... that'll win you lots friends and allies ... People all over will flock to relish in your ape-like qualities and caveman ways of communication ...
AND now, out of all the places in the little town that I work in... he calls a pawn shop obviously looking for top dollar on his gold nugget. No where (around here, anyway) can you get even close top dollar for your gold scrap. The only place I can think of would be to send it into the Federal Reserve (even they even accept small amounts like that ...). My boss even mentioned that gold is never really worth what they say it's worth simply because people need to make a profit ...
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