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This customer called in because her monitor wasn't displaying anything and she was convinced our evil internet modem was causing this. She thought the modem wasn't working because the Standby button wasn't working. (The Standby button on Motorola modems is like the Hibernate function on a computer -and not something that should be on if you want the equipment to work correctly.) She wouldn't listen to my explanation of why that was a stupid idea so I had her remove the ethernet cord between the modem and computer to prove it wasn't being caused by our service. However, this was quite an ordeal.
"How many cords are in the back of the modem?"
"Two?"
"...two?"
"Yes, the one from the splitter and the one that goes into the computer."
"There's not a power cord?" (I know I shouldn't have gone into this and just had her remove the ethernet cord, but I couldn't help it.
"What would that be?"
"It would be round, and plug into the electrical outlet."
"Oh, yeah, that's there."
"So, there are three cords in the back of the modem?"
"Yeah, I guess."
Counting is hard!
"How many cords are in the back of the modem?"
"Two?"
"...two?"
"Yes, the one from the splitter and the one that goes into the computer."
"There's not a power cord?" (I know I shouldn't have gone into this and just had her remove the ethernet cord, but I couldn't help it.
"What would that be?"
"It would be round, and plug into the electrical outlet."
"Oh, yeah, that's there."
"So, there are three cords in the back of the modem?"
"Yeah, I guess."
Counting is hard!
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