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Lane light on-open.
Lane light off-closed.
Seems pretty simple, right? Well, I will never understand why I will be standing there at the register with the light on and people will pause, give me a hesitant look and say, "Are you open?" I always just say yes, but it irritates me. Sometimes I wish I could make some smart ass remark, but I don't want to be a bitch. Why on earth would they think I'm not open? If the light is on, the lane is open, bottom line, end of story. That's all you need to know. If there's nobody at the register, start unloading anyway. We'll be right there. At my store the cashiers are often given little tasks around the front lanes to do and sometimes we're not right by the register when someone comes up, so it takes us a second to walk over there. That's just how it is there. If the light is on, I'm open, I'll be with you in a second. If it's a one in a million case of a cashier accidently leaving the light on when they leave, that's not your fault. Someone will apologize and hop on to ring you up there. They're not going to make you take everything off the belt and move to an open lane. If the light's on-start unloading. Even if we have our drawer open. At our store the cashiers have the ability to open the drawers at any time and straighten cash, add change, etc. Just because I'm emptying a roll of pennies into my drawer doesn't mean I'm closed. The light's on, it's all good.
If the light's off and someone's cashiering, DON'T unload. Our salesfloor people often come up for backup, take a few people, and go back to their regular jobs. They usually don't turn their lights on. They'll invite people over. If you SEE someone hop on for backup, it's alright to hop into their lane. But if you just see the guy standing there with the light off and you don't know how long he's been up there cashiering, just stay away. Don't just assume that the guy at the register is backup and will be happy to take you. It's just as likely to be a cashier who needs to either go home or take a lunch or break. And nothing is more maddening than having people keep coming up to the register when we want to go home. This is why I end up shutting off my light five minutes before leaving. And it always seems to get me out right on time. Other cashiers should do the same instead of getting stuck on the lane several minutes after they're supposed to leave.
Lane light off-closed.
Seems pretty simple, right? Well, I will never understand why I will be standing there at the register with the light on and people will pause, give me a hesitant look and say, "Are you open?" I always just say yes, but it irritates me. Sometimes I wish I could make some smart ass remark, but I don't want to be a bitch. Why on earth would they think I'm not open? If the light is on, the lane is open, bottom line, end of story. That's all you need to know. If there's nobody at the register, start unloading anyway. We'll be right there. At my store the cashiers are often given little tasks around the front lanes to do and sometimes we're not right by the register when someone comes up, so it takes us a second to walk over there. That's just how it is there. If the light is on, I'm open, I'll be with you in a second. If it's a one in a million case of a cashier accidently leaving the light on when they leave, that's not your fault. Someone will apologize and hop on to ring you up there. They're not going to make you take everything off the belt and move to an open lane. If the light's on-start unloading. Even if we have our drawer open. At our store the cashiers have the ability to open the drawers at any time and straighten cash, add change, etc. Just because I'm emptying a roll of pennies into my drawer doesn't mean I'm closed. The light's on, it's all good.
If the light's off and someone's cashiering, DON'T unload. Our salesfloor people often come up for backup, take a few people, and go back to their regular jobs. They usually don't turn their lights on. They'll invite people over. If you SEE someone hop on for backup, it's alright to hop into their lane. But if you just see the guy standing there with the light off and you don't know how long he's been up there cashiering, just stay away. Don't just assume that the guy at the register is backup and will be happy to take you. It's just as likely to be a cashier who needs to either go home or take a lunch or break. And nothing is more maddening than having people keep coming up to the register when we want to go home. This is why I end up shutting off my light five minutes before leaving. And it always seems to get me out right on time. Other cashiers should do the same instead of getting stuck on the lane several minutes after they're supposed to leave.
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