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As you know, I work for HEB. (I've given up calling it cute nicknames, you all get it anyhow. 
)
Now, when people come through the line, I get a lot of people who want cashback. We offer cashback. You can get it by debit card or by check. For check, you just write the check over with the amount you want. Nobody has screwed that up so far.
But as for debit...
To begin, our cashback limit is $50. The least you can get is $5. Here's how you get cashback with a debit card with our machines:
1. Slide debit card.
2. Enter PIN number.
3. You will see a screen that says 'Is this amount okay?' And 'Yes', 'No', and 'Cashback.'
4. Push the button that reads 'cashback.'
5. Push the amount you want.
6. Hit 'Yes' to confirm.
And you're done! Simple, right? Wrong. The most common thing I get with customers is when they get to the 'Is this amount okay?' screen, all they see is 'Cashback' and hit 'Yes' or 'No' automatically.
I can understand that some people can make mistakes with this. But when it happens over and over again...every day...with people I just saw yesterday...it gets wearing.
When they hit 'No', I say 'Ma'am/Sir, you just declined your payment.' And they said, 'I was saying no to cashback!' And then I explain that you hit the button if you want cashback. That's easily fixed.
However, sometimes they hit 'Yes', and then they go, 'Hey, I wanted cashback!' and I explain to them that they had to hit the button if they wanted cashback, and then they get angry when I say it's too late to add it on, you have to buy a pack of gum or something to do another transaction.
But here's something that kind of baffles me:
Now, maybe it's just me. I do not carry that much cash on hand. I have direct deposit and carry a debit card, occasionally withdrawing cash as needed. I have never needed to withdraw more than $40 at a time. So when people see that our limit is $50, they say 'But I need $100/$150/$200.'
Huh?
I'm just confused as to why people need to carry that much cash around with them. Wouldn't you go to a bank for something that big? Also, the business center has an ATM that you can use. However, that also gets frowns, because that ATM only disperses up to $300 per transaction, and people say even that's not enough.
*sigh* I just don't get it. Help?
P.S. Something else that confused me, semi-related. A man comes through with a VISA gift card, it's for $50. I ring it up, and he says 'Wait, I need one for $90.' It says on the card it's only for $50. I say that they all have set limits, the next highest is $100. It takes some repeating to get him to understand, but he eventually takes the $100.
He says he needs the card to pay a bill that's $90.
He paid for the card...in cash.
...why didn't you just use the cash to pay your bill?
)Now, when people come through the line, I get a lot of people who want cashback. We offer cashback. You can get it by debit card or by check. For check, you just write the check over with the amount you want. Nobody has screwed that up so far.
But as for debit...
To begin, our cashback limit is $50. The least you can get is $5. Here's how you get cashback with a debit card with our machines:
1. Slide debit card.
2. Enter PIN number.
3. You will see a screen that says 'Is this amount okay?' And 'Yes', 'No', and 'Cashback.'
4. Push the button that reads 'cashback.'
5. Push the amount you want.
6. Hit 'Yes' to confirm.
And you're done! Simple, right? Wrong. The most common thing I get with customers is when they get to the 'Is this amount okay?' screen, all they see is 'Cashback' and hit 'Yes' or 'No' automatically.
I can understand that some people can make mistakes with this. But when it happens over and over again...every day...with people I just saw yesterday...it gets wearing.
When they hit 'No', I say 'Ma'am/Sir, you just declined your payment.' And they said, 'I was saying no to cashback!' And then I explain that you hit the button if you want cashback. That's easily fixed.
However, sometimes they hit 'Yes', and then they go, 'Hey, I wanted cashback!' and I explain to them that they had to hit the button if they wanted cashback, and then they get angry when I say it's too late to add it on, you have to buy a pack of gum or something to do another transaction.
But here's something that kind of baffles me:
Now, maybe it's just me. I do not carry that much cash on hand. I have direct deposit and carry a debit card, occasionally withdrawing cash as needed. I have never needed to withdraw more than $40 at a time. So when people see that our limit is $50, they say 'But I need $100/$150/$200.'
Huh?
I'm just confused as to why people need to carry that much cash around with them. Wouldn't you go to a bank for something that big? Also, the business center has an ATM that you can use. However, that also gets frowns, because that ATM only disperses up to $300 per transaction, and people say even that's not enough.
*sigh* I just don't get it. Help?
P.S. Something else that confused me, semi-related. A man comes through with a VISA gift card, it's for $50. I ring it up, and he says 'Wait, I need one for $90.' It says on the card it's only for $50. I say that they all have set limits, the next highest is $100. It takes some repeating to get him to understand, but he eventually takes the $100.
He says he needs the card to pay a bill that's $90.
He paid for the card...in cash.
...why didn't you just use the cash to pay your bill?
Um no. He was all "Really?!" and I'm like yeah that's a no-no. And he looked surprised that we wouldn't do cashback on a debit card for $1000. I'm guessing he thinks our cashdrawers are like the infamous "back". It has an unlimited supply of money! 
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