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The pause that sucks

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  • #1

    The pause that sucks

    How many people on the board are parents? I am not a parent, but I've been around enough kids to know about that pause...you know, the one where the kid gets hurt or upset and starts to cry and then stops to take a big deep breath before the HUGE wail comes out? You know what I'm talkin' bout?

    Well...this thread doesn't have anything to do with kids...but in my line of work...a similar pause can be experienced. When I call our members to let them know that their service is running later than expected....sometimes, there's this pause...during this pause I brace myself. It can go one of two ways...acceptance of the situation or complete unaccptance of the situation exhibited in such a manner that I equate it to a two year old that just dropped his baba on the floor and can't reach it or met some other terrible, terrible (but yet minor to mom and dad) fate.

    Now granted, there are those who don't quite accept the situation, but don't blow up in two year old fashion. Then, and these are my favorites, those who, upon hearing that the station is going to be later than anticipated - let out some audible sigh or snarky comment and then hear it will only be a later 10 - 15 minutes and say, in a much nicer tone of voice, "Oh, well...that's not bad!" Really?

    I had one this morning, that I am not sure what HE heard, but he was batshit, two-year old crazy on me....over an additional 15 minutes of wait time.

    *le sigh*
    Last edited by friendofjimmyk; 04-03-2009, 05:18 PM.
    "I'm still walking, so I'm sure that I can dance!" from Saint of Circumstance - Grateful Dead
    Tags: None
  • #2
    Once again, I'm thankful that I don't have a phone on my desk. : )
    Well fiddle dee dee!!

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    • #3
      Wail of Terror. fun stuff regardless of age.
      "Failure is not an option. It comes bundled with your software."

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      • #4
        I have 3 boys. I know that pause well. I didn't realize adults do it too. lol

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        • #5
          I brace myself every time I have to utter this Phrase of Doom:

          "I'm sorry, we do not have any listing under name in city on street in our business/residential files."

          I can get everything from an instant hang-up to a "That's impossible. Give me your supervisor" to "I'm gonna kill you, you little bitch!" to "What's your name? ... And your agent number ... Alright. You're gonna get fired". The threats (which are by definition empty) are an annoyance because they make the call longer as I can't hang up without warning, and also because I have to not burst out laughing at my customer.
          Long days, short nights, a bottle of NOS makes it all right.

          Canadians Unite !

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          • #6
            I'm a parent of a not-quite 2 year old. Wailing is his current speciality, and I know the pause. I'm more familiar with the pause than I am with the father of my child. I hate that pause, but it can be useful in getting in one last threat of time out/going home/beating the child until he won't grow anymore. The problem is, now it's second nature and I have to stay on guard because I would be far too tempted to use such threats on an adult. For example.

            Me: "I'm sorry but our wait time has been increased by an additional 15 minutes"

            SC: <<deep breath of THE PAUSE>>

            Me: (in Mom voice. You know what I mean.) Don't you even THINK about young man/lady or I swear to all the stars above I will stick your butt in time out until puberty!!!

            Yeah. I've used that one. Today.

            I love my son, really.

            *twitch*
            "I've never had a heart attack, but it isn't for my son's lack of trying." - Me

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            • #7
              Quoth TTAZ View Post
              Me: (in Mom voice. You know what I mean.) Don't you even THINK about young man/lady or I swear to all the stars above I will stick your butt in time out until puberty!!!
              OH MAN!!!! IF I could just use that one....but I think its more effective if you can see the person...because the pause doesn't always lead to the breakdown...I mean, it does generally lead to some form of suck...usually, the breakdown...but not always.
              "I'm still walking, so I'm sure that I can dance!" from Saint of Circumstance - Grateful Dead

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              • #8
                Ow. Ow. Ow....

                Coffee through the nose...

                TTAZ, you very nearly missed me spraying my poor laptop. Brilliantly written.

                OP...did you ever attain the position of Pizza Master?

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                • #9
                  Quoth KiaKat View Post

                  OP...did you ever attain the position of Pizza Master?
                  Hmm....I am not familar with such a position.
                  "I'm still walking, so I'm sure that I can dance!" from Saint of Circumstance - Grateful Dead

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                  • #10
                    >.<

                    nevermind. Wrong post.

                    I blame the coffee up my nose.

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                    • #11
                      Quoth KiaKat View Post
                      >.<

                      nevermind. Wrong post.

                      I blame the coffee up my nose.
                      Hmmm....vewy intewesting.
                      "I'm still walking, so I'm sure that I can dance!" from Saint of Circumstance - Grateful Dead

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                      • #12
                        oh, I know that pause oh to well. What is worse then the pause after you tell them the wait time has been extended is the pause after you tell them that the service is not covered.
                        My sanity has been dripping out of me my whole life, today they turned on the faucet.....

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                        • #13
                          Quoth monolayth View Post
                          oh, I know that pause oh to well. What is worse then the pause after you tell them the wait time has been extended is the pause after you tell them that the service is not covered.
                          Oh my god! You think its bad on your end...when those calls make it to my end and I'm the one telling them its not covered when the front lines missed it...holy cow that can create a nuclear-type reaction!!
                          "I'm still walking, so I'm sure that I can dance!" from Saint of Circumstance - Grateful Dead

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