Very very Bad day (long, ranty, some profanities)

[SG15Z]

So let me tell you what happened before I went to work so you can better understand why this day sucked so much.

So I wake up this morning to my phone ringing. Oh joy. So when I zombily search for my phone I hear my puppy chewin on something. Bet you know where this is going. Yep my new puppy is chewin on my blackberry. So yeah. It still works, 99% of the damage is just teeth marks all over the casing. Yay...

Then I look to see who's calling me. What the hell does he want? So I text him since he's at school and probably won't answer. Turns out I have like 5 missed calls and 4 text messages from him. So what's so important to wake me up? Well he's in the band hall all day (I think because of the TAKS test) and is bored. He wants me to drive to the school and bring him his iPod.

I tell him to go fuck himself. (I'm paraphrasing) But he keeps trying. I keep saying no leave me the fuck alone. I'm pissed at you and you're making it worse. Finally I just ignored the ext messages and took a nap.

So yeah not a good start huh? Oh it gets better.

I clock in at work and it's kinda busy but is slowing down at the time. My CSM pulls me over and chews me out for yesterday. See Sunday morning I was at SCO for the morning. And of course until about 10, it was dead. I had no customers, and was bored. So I worked on the cigarettes. Well I get chewed out for doing the cigs. Why? Because I need to be out in front grabbing customers from the "lines" to SCO to get our utilization scores up (which the goal has been upped to 46.7%). Uh hello it was dead! What customers?! I told her this and she just says I need to stay over there cause we are only one of 2 stores in the district that haven't made the goal yet (even though we did last week).

Well yesterday I had busted my ass invitng people to SCO and it was fucking busy too. Once it picked up I very rarely had a moment when a lane was open. Sorry R but I busted my but to help get the utilization up since you and corporate having been whining so much, but if I'm gonna get chewed out anyway because we still get low scores. Then fuck you guys. I'm not inviting anyone anymore. I'd rather do not invite and get chewed out by you, than "inviting" and getting chewed out by you and the customers (about how the hate these things so much).

It also doesn't help that today was fucking insane!!!! Seriously why was it soooo fuckin busy today!!! It's monday for crying out loud!!!! My gods I had backup up here all day, and I was on the checklanes the whole shift too! (I was FES today) And the lines were still 4 to 5 carts deep! Why gods why!?! Easter?! WTF, when did people start buying so far in advance? Cusomers are all suppose to shop at the last minute not the monday before?

Well now to the actual SCs! Finally! Gods this is gonna be a long one.....

Read the signs you morons!

Ok you guys know those briskets you can buy in meat sections that are like huge and aren't cut at all. Like the whole slab of meat. Well we have those on sale for .99/lb. Limit of 2 with an additional $10 purchase.

CW: Hey SG!
Me: Yes?
CW: The brisket is a limit of 2 per transaction right.
Me: Yes, with an additional $10 purchase

The customer had only the meat and had like ten of them! But obviously they're all ringing up for the full price because he doesn't have an additional $10 purchase.

SC: Well they're all over $10!!!

Now duh you dumb fuck! Why the hell would we have that little note there if it meant anything over $10 including the meat your buying when all of the damn brisket is over $10!!! Marketing is dumb, but they aren't that dumb.......I hope......

Me: It has to be an additional $10 purchase. It has to be something other than the brisket.
SC: What?! That's ridiculous blah blah blah

We've heard it all a million times before go away already your holdin up the line jackass. Do you want the meat or not?!

Me: Here CW here's my keys in case you need to void all those because it will need an override.

And I go back to checking out the customer I was orginaly serving. Well I find out a bit later my CW went ahead (to get rid of the guy) and price overrided all the brisket to the .99/lb!!!!

Me: Uh dude, never ever ever do that!! There's a reason why they have those additional rules. It's because they lowered the price to below what the store is paying for them and they're using it so people will buy other things in the store that'll make up for the loss! You just gave away nearly $100 worth of meat for half as much!! Don't ever do that again!!

Ok so yes I chewed him out, but that was a HUGE no-no. Though I was already in a pretty poor mood so it came off a bit too mean, so I'm gonna have to remember to say something positive and nice to him later since he is a good worker, and he usually doesn't fuck up this bad.

Stop being so impatient

Ok people seriously. The person in front of you is still loading up their groceries onto my belt. Don't start unloading yet, the person in front of you isn't done yet!! What the hell do you want your groceries mixed with theirs?! It's a moving belt and your stuff is gonna get to me and the customer I'm still checking out has to start handing me everythin since there's no more room you fuckwad!!

Ugh, and this is happening a lot! Seriously wtf people, stop being so rude!!

And on that note don't stand there and try to hand me your Kroger card, I'm still checking/tendering/sacking/etc. the person in front of you. Wait your fucking turn gods damn it!!! I know it's usy and you have been waiting a while already and want to go home. But I can't start a new transaction if I haven't finished the other one. Duh!!

Cigarettes

SC: Uh someone bought these cigarettes for me, but I didn't want this kind. Can I return them or exchange them.
Me: No
SC: Why not?!!?!?!?!
Me: Because I can't
SC: Sure you can!
Me: No I can't. I can't do refunds at all on tobacco. It's against the law.
SC: It is?!
Me: Yeah we're not allowed to do returns on any tobacco or alcohol. Period.
SC: Man this sucks.

Yes....yes it does. Maybe you should have bought the cigs youself or been more specific on what you wanted, and then we wouldn't be having this conversation. Please go away now. Seriously you can go now. Shoo shoo!!



/end rant

sigh......that's all I can remember. Today was just a blur. I'm just happy it's over. So glad I have tomorrow off....kinda. Be nice if I had some feakin hours. Stupid economy......

[KabeRinnaul]

I clock in at work and it's kinda busy but is slowing down at the time. My CSM pulls me over and chews me out for yesterday. See Sunday morning I was at SCO for the morning. And of course until about 10, it was dead. I had no customers, and was bored. So I worked on the cigarettes. Well I get chewed out for doing the cigs. Why? Because I need to be out in front grabbing customers from the "lines" to SCO to get our utilization scores up (which the goal has been upped to 46.7%). Uh hello it was dead! What customers?! I told her this and she just says I need to stay over there cause we are only one of 2 stores in the district that haven't made the goal yet (even though we did last week).

I've never heard about these scores in our location, nor seen the push towards SCO. But that might be because our store is a bit odd. It's my understanding we're the last ones - at least in our area - who still do everything "full-service" - meaning all the customer does is park their cart at the end of the lane, then we unload and ring them up while a clerk bags everything and loads it into a new cart.

It's also my understanding we're fairly consistently one of the top-rated stores in the region across the board, except for their favorite complaint with us, "customer interaction." Which pretty much means we aren't trying to get each customer's life story out of them because we're too busy actually working.

I'd think this would tell them something about how well the new way works compared to the old...

[friendofjimmyk]

And I go back to checking out the customer I was orginaly serving. Well I find out a bit later my CW went ahead (to get rid of the guy) and price overrided all the brisket to the .99/lb!!!!
..

Sounds like he's in training for management

[RootedPhoenix]

But I can't start a new transaction if I haven't finished the other one. Duh!!

"Mommy, he's taking too looooong! *pout* MOMMYYYYYY! *whine!whimper!carryon!* *footstomp* I don't wanna wait!"

That's what it sounds like to me...or something like that. That attitude always does me in. You're not 3 years old, so you don't get to pout like a 3 year old. (Not to mention that there's some 3 year olds that wouldn't put on shows some adults do.)

[Imogene]

And on that note don't stand there and try to hand me your Kroger card

Er, did you mean to leave that note as to where you work?

[Becks]

my CW went ahead (to get rid of the guy) and price overrided all the brisket to the .99/lb!!!!

Someone's going to be in trouble...

[CrazedClerkthe2nd]

While it was bad of the co-worker to override the price of that meat, I don't think you should have given him your keys in the first place. Where I work, no one uses my keys or register code except me, if someone needs a void, I always do it for them to avoid situations like what you mentioned.

Also, that utilization score is crap. It sounds like your company thought it up to justify the cost of the machines, but if I want to stand in a line instead of using self checkout, that's my choice and even you ask me to try the SCO, I may well stay put any way.

[Dave1982]

Man......I can certainly understand how tough a day that was. For a while, I would leave my cell phone on "silence all" when I went to bed because I was going through a bout of frivolous calls/wrong numbers at the ass crack of dawn like that.

And I still have to deal with "creative interpretations" of offers and coupons like that. One of my "favorites" from my supermarket days was an "on the box" coupon for bread that VERY clearly said "Buy one loaf, get a dollar off any second loaf" (or something to that effect), but literally EVERY customer read it as "$1 off THIS loaf" not a "second loaf." It got so bad that they had to reprogram the parameters for that coupon to just let us use it on a single loaf so we wouldn't have to call for an override every five seconds.

So....yes, shame on your co-worker for doing that price change, but this is why you don't give other people your keys. Hence YOUR keys, not their keys. I hope you don't get in trouble for that, but at my store, you'd be facing an automatic write-up at the VERY least, and that's only if you're lucky. Key control violations here are fireable offenses.

Don't feel too bad though, because your CW would also be written up and/or fired for that as well.

Not that I've ever guilty of key control violations......

[Gabrielle Proctor]

That sucks! I hope things get better for you soon.

[SG15Z]

Sounds like he's in training for management

lol, yeah but management chewed him out later that night, because the MOD that night was the cool one.

Er, did you mean to leave that note as to where you work?

Yes, I've mentioned many, many times that I work at Kroger. I've never kept it a secret.

Someone's going to be in trouble...

Oh he was.

So....yes, shame on your co-worker for doing that price change, but this is why you don't give other people your keys. Hence YOUR keys, not their keys. I hope you don't get in trouble for that, but at my store, you'd be facing an automatic write-up at the VERY least, and that's only if you're lucky. Key control violations here are fireable offenses.

Don't feel too bad though, because your CW would also be written up and/or fired for that as well.

Not that I've ever guilty of key control violations......

Ok the keys thing. Technically hey aren't my keys. These keys are a gerneral set used by all the Floor Supervisors. But the cashiers use them when there's no FES on duty. Our store is very loose about the override keys. We're not suppose to, but then again their are a lot of things we don't do right....

Still I usually don't give people the keys unless I trust them or they're FES as well. Still I shouldn't have done it, but oh well. What's done is done. I'm sure I'll here about it, but I doubt they'll write me up, because this isn't th sort of thing they normally write people up for. Seeing how it's not the first time someone has done this.

[Evil Queen]

Why gods why!?! Easter?! WTF, when did people start buying so far in advance?

Ironically, it's to avoid the crowds.

[SG15Z]

Ironically, it's to avoid the crowds.

Maybe...or maybe it's the shape of things to come.

All of the sudden I'm not looking forward to the remainder of the week....

[depechemodefan]

SC: Uh someone bought these cigarettes for me, but I didn't want this kind. Can I return them or exchange them.

someone bought these for me = I bought the wrong ones.


hope you week gets better.

[Megg]

Uh someone bought these cigarettes for me, but I didn't want this kind. Can I return them or exchange them.

Actually, I am going to tell on myself a little here. It's way past the statute of limitations anyway.

When I was 15/16, I had a cigarette habit, no job, and the worst entitlement attitude you have ever seen. In your life. The whole world owed me (why, I dunno, I guess cause I was just that awesome! ) and I was not going to be denied. Oh, if I could go back and bitch-slap myself, I totally would, but at any rate... I had sticky fingers. I used to steal smokes, 2 packs at a time. I am probably part of the reason they are now kept locked up. I discovered really quickly that it didn't matter what brand I took, if I told the clerk at the local *wherever I hadn't been stealing from* "Someone else bought me the wrong kind", they would exchange them for me, as long as it was an equal brand.

So that's a long story to say I would have been suspicious, myself. For the record, I no longer break any laws - except maybe those pesky speed limits occasionally. Once in a while.

[SG15Z]

So that's a long story to say I would have been suspicious, myself. For the record, I no longer break any laws - except maybe those pesky speed limits occasionally. Once in a while.

Speed limits? What are those?