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Part of our policy in the computer lab is that only one person is allowed to sit at the computer unless patrons have requested permission for something work, school, or housing related. We also generally will allow parents to sit with their kids or a computer savvy person helping a not-so-computer-savvy person.
So this guy comes in and sits at the computer in front of a girl he apparently knows. They of course start talking without really trying to be discreet or quiet. I can already tell where this is going. Sure enough, he slides over to her computer and starts to use her keyboard and mouse. At this point he's broken two rules as patrons are only allowed to use the computer on their own card. He also hasn't quit running his mouth since he walked in the door. I do my job and remind him of our one person per computer rule.
I should also note that there were two people sitting together in the next row. While they hadn't asked for permission, I could tell one was helping the other set up an e-mail account, and--more importantly--they were being quiet. I'm sure you can see where this is going.
JH: Jerkhead
Me:
JH: Hey, can I ask a question?
Me: Sure.
JH: You told me earlier I couldn't sit with her. How come they get to sit together?
Me: They're working together. He's helping her with an e-mail address.
JH: So?! What's the difference?
Me: A computer savvy person is helping someone else.
JH: So what if I said I wasn't computer savvy?
Me: Then that would be lying, and that's not nice.*
JH: *mumble mumble* Is there someone I can complain to?
Me: Sure. Go out to the desk.
Apparently he harrassed the desk staff for a supervisor and got L. After asking around, L is apparently a really good sup. She doesn't take patrons' crap, and reportedly is backing me up.
*Ok, I admit, that comment was probably a little out of line. But dangit, I'd been breaking up parties around computers all shift and I wasn't in the mood to deal with his crap. Especially when I'd been watching him perfectly use the computer to play on his friend's MySpace. Don't sit there and lie to me and get pissed when I call you out on it.
So this guy comes in and sits at the computer in front of a girl he apparently knows. They of course start talking without really trying to be discreet or quiet. I can already tell where this is going. Sure enough, he slides over to her computer and starts to use her keyboard and mouse. At this point he's broken two rules as patrons are only allowed to use the computer on their own card. He also hasn't quit running his mouth since he walked in the door. I do my job and remind him of our one person per computer rule.
I should also note that there were two people sitting together in the next row. While they hadn't asked for permission, I could tell one was helping the other set up an e-mail account, and--more importantly--they were being quiet. I'm sure you can see where this is going.
JH: Jerkhead
Me:
JH: Hey, can I ask a question?
Me: Sure.
JH: You told me earlier I couldn't sit with her. How come they get to sit together?
Me: They're working together. He's helping her with an e-mail address.
JH: So?! What's the difference?
Me: A computer savvy person is helping someone else.
JH: So what if I said I wasn't computer savvy?
Me: Then that would be lying, and that's not nice.*
JH: *mumble mumble* Is there someone I can complain to?
Me: Sure. Go out to the desk.
Apparently he harrassed the desk staff for a supervisor and got L. After asking around, L is apparently a really good sup. She doesn't take patrons' crap, and reportedly is backing me up.
*Ok, I admit, that comment was probably a little out of line. But dangit, I'd been breaking up parties around computers all shift and I wasn't in the mood to deal with his crap. Especially when I'd been watching him perfectly use the computer to play on his friend's MySpace. Don't sit there and lie to me and get pissed when I call you out on it.
Most times I'll only say something if the patron is annoying ME. I was told the only reason they had to "talk to" me was because N (supervisor over the Lab Assistants) had to call the jerkhead or something. I dunno. Probably me calling him a liar was what set it off.
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