Generally stupid things customers do ... add you own

[rvdammit]

We have those here too, but here people think that 25 cents for a cart is cheap. You would not believe how many people STILL steal the carts. In fact, we have one store here that has sort of a lojack-for-carts deal AND the doofer on them and those carts are routinely stolen and the doofer wheel replaced. It is absolutely amazing the lengths people will go to get their own personal shopping cart.

There's a big difference in deposit levels, a UK cart costs around a $1.75

[batmoody]

2) Customers who "used to work for (your company) for (so many) years." I don't care; let me do my job and you can be the customer.

Like the asshat, (when I was trying to explain a store policy that I could be fired for not adhering to) who told me "I used to work in retail and I know you wont get fired for that!"

....moron.

[batmoody]

DVD player $39.99
VOID DVD player -$39.99
DVD player $29.99

Customers got so confused over that and thought that I was ripping them off...

Its great when they think they are being ripped off because of how the computer does its "thinking". The DVD player is $29.99. Your total is $29.99. How exactly are you being ripped off?

[Jester]

At the one bar, our computer system is very antiquated. Meaning if we screw up and ring in something wrong, we can take it off the check, but all of that WILL appear on the check. The total will be right, but the itemized part of the check will still show the stuff you rung up mistakenly AND that you took them off. And when something like this happens, as it inevitably does, I try to explain things to customers. The typical conversation goes like this.

JESTER: "Folks, I just wanted to let you know that I accidentally put five beers on your check instead of four, but you can see right here that I took the fifth beer off. I just don't want you to be confused by that, okay? I'll take this whenever you are ready."

(A few moments later...)

CUSTOMER: "Excuse me, Jester? We were wondering why there are five beers on this check, when we only had four...."

[bordersrose36]

All of us are in this type of business where our spirits are bruised on a daily basis. But, do we actually care? To every single customer, we , but in actuality . Working in a bookstore does have its advantages. Free galleys, or first drafts of a new release and seeing authors from time to time. But I have to say that it is the customers that make the day interesting. Everything from a crying child to the downright nasty just makes all of us get out of bed in the morning and want more of it. The disadvantages are that there are tons of lazy people out there. Even ones that you think would never leave a mess. It makes me just shake my head in amazement to see a family in the cafe looking at books, having a coffee and just leaving everything there on the table. The two questions I got recently was "What was the name of the book that was mentioned on Larry King last night?" and "What was the book mentioned on the Today show?" Both I can't watch because I am at work all day. It's amazing that they are the ones who get pissed at me because I don't know this information. My all time favorite is "Do you work here?" when I am clearly doing work, on a ladder and putting books away on a shelf.

[Hicksey]

JESTER: "Folks, I just wanted to let you know that I accidentally put five beers on your check instead of four, but you can see right here that I took the fifth beer off. I just don't want you to be confused by that, okay? I'll take this whenever you are ready."

(A few moments later...)

CUSTOMER: "Excuse me, Jester? We were wondering why there are five beers on this check, when we only had four...."

At this point you just want to ask them whether they are blind, deaf or just plain stupid because it they just read the receipt, listen to your explanation they would know not to ask that question. If they have gone to those lengths stupidity is the only option left.

I have personally thought it would be smart to think before acusing people. Any idiot knows that guy thinks you're a tool just because you're a customer -- why open your mouth and remove any doubt unless you KNOW you are right? So, one would figure that would involve reading your WHOLE receipt before saying anything. 99 times out of 100, that will show you you have no beef save you from making an ass out of yourself. I that does not clear things, ask the person to re-explain and show you how the receipt doesn't have a mistake on it. 99 out of 100 people will own up to a mistake and refund you accordingly.

I honestly think that 999 out of 1000 SCs happen just because they are angry and defensive because they have been found to be wrong and feel like an idiot.

[Anakah]

I HATE it when they walk up to my window without me saying "Next." There is a SIGN stating for you to WAIT until the next cashier is available. Which means don't walk your happy ass up to my window until I call. That annoys me to no end. I mean I need sometime to put away the last transaction. For instance I did a paid out for 2500 in black chips. The next jerk walked up and slammed their crap down before I had a chance to put away all the chips and then gave me this 'what's taking so long' look.

DO NOT unstack your chips and fling them all over. I don't understand why people do this. Just leave it stacked, I re-stack it anyway! I guess they have to make sure to have the domino affect or something and make me pick them up one by one. Old men usually do this a lot. I don't understand it.

DO NOT bring up someone else's Credit card (daughter/husband/wife/friend, etc) and get pissed as to why I won't run it. For those we NEED the actual cardholder. Some woman told me "Well your casino just missed out on 300." So? I'd rather that then loose my job. Get your OWN credit card.

Don't get pissed when we ask for your name/players card if you have a big cash out. We need to log you for certain transactions. If you won't give out your name, we'll find it anyway but make it easier and just give us your damn name!
My co-worker got this man who said: "The hell with you!" When she asked for his card/name. Before he left my supervisor called out all merrily "Have a good day Mr. ____" I almost died of laughter. He thought he was so slick into not giving us his name and ha we had it anyway. I mean it took a few phone calls and would have been easier had he just given it but they forget we're watching their every move... And he showed his players card at the table...

Don't be an ass when we ask you what's the last table game you were playing if your black chips reach 1000. It's for inventory purposes and don't bitch about it.

Don't walk up to my window, plop down a hundred and ask for "change" and then proceed to not tell me what you want. "I want change." And I'm like ok... "What would you like!?" I get the glare of "Change." Well... Do you have any idea how many ways I could give back a 100?? I should just start putting pennies up. I forgot to mention I charge for my psychic abilities.

If you look under 30, Yes I will card you and no I won't take your friends word for it that you are "21." ALWAYS have your ID on you. Why the hell would you come to my window, be on the gaming floor or gamble without your ID?! It's a gaming law, please have your damn ID!

DO not ask me if I can count. Some dude asked me if I could count high enough because he had like 3000 in black chips. And then proceeded to tell me and my co-worker that we looked shocked to see so much money. And to which my co-worker replied that she just paid out 20,000. LOL Which was true.

"You need more cashiers, this is F-ing ridiculous!" And I'm thinking "No, really!?" We're shorthanded. Please don't state the obvious and just wait in line and give me the same fake smile I am giving you. I understand waiting in line sucks and I agree with them, we DO Need more cashiers BUT I can't just pull a cashier out of my ass.

There are so many more but I'm tired. I just wish I could drill these into some people's heads.

[Jester]

Don't walk up to my window, plop down a hundred and ask for "change" and then proceed to not tell me what you want. "I want change." And I'm like ok... "What would you like!?" I get the glare of "Change." Well... Do you have any idea how many ways I could give back a 100?? I should just start putting pennies up. I forgot to mention I charge for my psychic abilities..

"Here ya go. Two fifties. NEXT!"

[dizzy_starshine]

ME: What's the name?
Customer: smith
ME: and the first name (god knows how many smiths we have)
customer: smith
Me: no your first name
Customer - spells out smith
Me:no..whats your first name, i have a lot of smiths registered
customer: oh...mark

>_<


customer comes to pharmacy desk

hello I'd like me prescription please
Me: certainly ...(waits for name)
SC: now please
Me: i need to know your name before i can get your script from the ones waiting
SC: oh? it's ___

on the phone classics

hi it's me is my prescription ready?
Me: and you are?


plus people who get all flipping secretive over giving me their name and address. I'm confirming I'm holding your correct script not signing you up for junk mail >_<.
The pharmacist has now told us to pass over anyone like that to her and she really grills them.

[XCashier]

Don't walk up to my window, plop down a hundred and ask for "change" and then proceed to not tell me what you want. "I want change." And I'm like ok... "What would you like!?" I get the glare of "Change." Well... Do you have any idea how many ways I could give back a 100??

"Here ya go. Two fifties. NEXT!"

I don't know, I think 10,000 pennies would be funnier...

If you look under 30, Yes I will card you and no I won't take your friends word for it that you are "21." ALWAYS have your ID on you. Why the hell would you come to my window, be on the gaming floor or gamble without your ID?! It's a gaming law, please have your damn ID!

Folks who sell liquor or cigarettes get the same grief from morons who didn't bring their ID to the store. Why does anyone go anywhere without their ID?! Do you think the police officer will let you off when he pulls you over doing 55 MPH in a school zone and you say, "I left my driver's license at home"? Hey Einstein, it's a little piece of plastic, it's not made of uranium and weighing 500 pounds.
CARRY YOUR FREAKING ID YOU BLOODY-MINDED IDIOTS!!!

[Jester]

I don't know, I think 10,000 pennies would be funnier... :

Funnier, yes, but far less accessible. You can actually GIVE them two fifties on many days, whereas where the heck are you going to keep 10,000 pennies in your drawer?

Folks who sell liquor or cigarettes get the same grief from morons who didn't bring their ID to the store. Why does anyone go anywhere without their ID?! Do you think the police officer will let you off when he pulls you over doing 55 MPH in a school zone and you say, "I left my driver's license at home"? Hey Einstein, it's a little piece of plastic, it's not made of uranium and weighing 500 pounds.
CARRY YOUR FREAKING ID YOU BLOODY-MINDED IDIOTS!!! :mad :

I agree, and have discoursed angrily on this subject many many times in this forum. Which is why it was funny when I could not find my license the other day when I got pulled over by the local constabulary. (Another story entirely.) In my meager defense, it being Fantasy Fest, I was in costume, so my normal wallet was not on me, and I had put my ID and credit card in an unusual place (deck of cards) in a little belt pouch on my toga as I had no pockets…it being a toga and all. And then forgot all about that detail when Officer Friendly asked for my ID. Luckily I am vaguely well known here, nothing came back on my license when he radioed it in, and my insurance and registration information were where they always are in the Jestermobile.

[Crosshair]

I keep volunteering my Ithaca 37 and rubber buckshot, but they never take the offer.

[PorkChop]

I work in a convenience store. It is a K with in a circle. We do get crap everyday from idiots who do not carry ID when purchasing smokes and alcohol. Isn't it common sense to have one on you when going out, especially when buying stuff like that.
I had this genius last week. Luckily he wasn't rude about it.

C: I want a pack of Reds (Marbaros)
Me: Can I see ID please.
C: What? I come in everyday! I am 29 yrs old. I was in the Marine Corp.. blah blah...
(I was in the Air Force. I still produce ID without a fuss when buying my whiskey)
Me: I am sorry sir. I need to see your ID.

Genius leaves the store. Gets into his car and DRIVES away! Hello, don't you need a license to drive!?! Yeah, he was a bright bulb!

This past Friday, I had a Mexican guy (trust me this has point in the story) wanting to buy beer.

Me: Can I see your ID please.
C: *produces a prison ID*
Note: Prison ID is not an acceptable form of ID (neither are Graduated Drivers Licenses) for smokes or alcohol per corporation policy.
Me: I am sorry sir, I cannot accept this ID.
C: What? That is bullshit! *He leaves* You want take it because I am Mexican!

Yeah, pull the race card. Go ahead and call corporate and tell them I carded you! The big boss of our region will personally come over to my store and tell me what a good job I doing!

[Seanette]

This past Friday, I had a Mexican guy (trust me this has point in the story) wanting to buy beer.

Me: Can I see your ID please.
C: *produces a prison ID*
Note: Prison ID is not an acceptable form of ID (neither are Graduated Drivers Licenses) for smokes or alcohol per corporation policy.
Me: I am sorry sir, I cannot accept this ID.
C: What? That is bullshit! *He leaves* You want take it because I am Mexican!

Yeah, pull the race card. Go ahead and call corporate and tell them I carded you! The big boss of our region will personally come over to my store and tell me what a good job I doing!

While working at a rival of your former employer (think 7-11), I had to deal with some migrant tree planters who understood enough English to make comments about my anatomy, but it was suddenly "no ingles" when I'd ask for ID for beer purchases.

[DesignFox]

People are stupid... >_< Reading all these additions makes my head hurt...they remind me of all the boneheads that I dealt with that did that crap!

And of course, I thought of some to add:

When signing someone up for a frequent shopper card, I very clearly state how the card works and that a coupon will be sent to you IN THE MAIL.
I understand not everyone likes to give out info, so I wait for the person to AGREE to get a card BEFORE I start asking for their info and plugging it in the computer.
I love when I get down to the address line and the customer says: "Oh, it involves my address? I don't want it then." What part of "we send you a coupon in the mail" did you not understand? You could have declined then and saved us both a lot of time.

and I, too, hate the customers that leave the register mid-transaction...or get on their cell phone mid-transaction...or just completely ignore me when trying to finish their transaction...