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You might want to read up on this to see what a pain in the ass the googledoc page set up for us ishttp://www.customerssuck.com/board/s...632#post541632 .
Part of the problem is the supervisor wants us to document request in google doc. We get a request in the inbox, and we go to google doc and put in the name of the patron, what they want and a shitload of other info. Takes me 20 min. to input 6 requests. Also, we have freakin' "works in progress" box which anyone can look at to see the progress of a request. So this is double work.
So, the Singing Cowboy is well known person, but I don't want the patron to google the name and run into here. So I replace the name:
This is a request made on March 23, 2009
Houston Press newspaper ran a story about the patron running away from home
to meet Singing Cowboy.
It should appear about 10 days to 3 weeks after the date of September 15,
1957 (when a paper in CA ran the story).
He wants a copy of the full front page and a close up of the artilce, which
should be on the front page.
Patron would like it ASAP and is willing to pay extra for express mail.
Of course, we are backed up and no one has time to input the info. in google docs. And the guy calls 3 more times, and since it's not in google docs and that is what my coworkers answering the phones look in, guess what happens. Yes, the cw says we don't have the request.
But I guess he emails us because the super does respond that we do have his requests (because at least she looks in the inbox), but we are backed up.
The request is resent, with this at the end: needs a copy of the article. asap screenwriters are waiting.
Then he sends another email: A screen writer is very interested in the story but needs all the information.
Please can someone help me.
This is a once in a life thing and time is running out.
As I told the lady on the phone I'll pay what ever it takes to get this ASAP.
PS. IF THERE IS ANY KIND OF PROBLEM PLEASE LET ME KNOW AND I'LL FLY DOWN AND LOOK IT UP PERSONALLY. (All caps his)
Well, I finally look for it. All the emails mention the date of Sept. 15, and one email mentions that it appears on the front page of the Press, so I decide to look at the Press until Oct. 2, and I respond no pic was found, but that I looked until Oct. 2. Guess what he replies? Yep. "Can you look Oct. 3, 4, and 5?"
I send a reply: We searched the Houston Press October 3, 4 and 5. We did not find a picture of a boy in a cowboy hat on the front page. We even searched through out the paper for a picture and your name and the information you gave us, but did not see anything from September 17 to October 5. We normally search only three days past the date that given us (September 17). We searched more dates than usual. If you are going to ask us to search any more dates we will have to charge you $100/hr for research, check, money order or credit card in advance.
We are sorry we were unable to fulfill this request. We hope that you will use our service again.
I first looked until Oct. 21, and I did not find any pic. But I figured, if he emails us back saying he will pay 100/hr, and to look more, well, I know nothing is found and I don't need to do more.
He didn't mention he already had the pic, and it was something he got from our system before.
We have another dept. called the Texas and Houston History room. They don't keep microfilm but they do keep a file of articles for a certain period in time. So there is a number on this pic the guy has, and I don't know how the Texas and Houston History room got his request, but the find the ref. no. and they go look for the pic and find it.
This is the response they sent the guy:
We were able to locate the image you referenced in the Houston Press Collection RG D 5 r. Folder 3388 of the RG D 5 collection contained an image of a boy in a white cowboy hat. The back of the picture had the name (of patron) and was dated Friday, June 27, 1958. The picture also indicated the story ran on a Thursday so we looked at the microfilm for Thursday, June 26, 1958.
We were able to locate the article in question on page 1 and 2 of the Thursday, June 26, 1958 issue of the Houston Press. The story was located under the section Ran Away Three Times and was titled “4th Time the Charm"
So thank so much customer, for having the date wrong and not bother telling us you had more info. [/sarcasm]
Part of the problem is the supervisor wants us to document request in google doc. We get a request in the inbox, and we go to google doc and put in the name of the patron, what they want and a shitload of other info. Takes me 20 min. to input 6 requests. Also, we have freakin' "works in progress" box which anyone can look at to see the progress of a request. So this is double work.
So, the Singing Cowboy is well known person, but I don't want the patron to google the name and run into here. So I replace the name:
This is a request made on March 23, 2009
Houston Press newspaper ran a story about the patron running away from home
to meet Singing Cowboy.
It should appear about 10 days to 3 weeks after the date of September 15,
1957 (when a paper in CA ran the story).
He wants a copy of the full front page and a close up of the artilce, which
should be on the front page.
Patron would like it ASAP and is willing to pay extra for express mail.
Of course, we are backed up and no one has time to input the info. in google docs. And the guy calls 3 more times, and since it's not in google docs and that is what my coworkers answering the phones look in, guess what happens. Yes, the cw says we don't have the request.
But I guess he emails us because the super does respond that we do have his requests (because at least she looks in the inbox), but we are backed up.The request is resent, with this at the end: needs a copy of the article. asap screenwriters are waiting.
Then he sends another email: A screen writer is very interested in the story but needs all the information.
Please can someone help me.
This is a once in a life thing and time is running out.
As I told the lady on the phone I'll pay what ever it takes to get this ASAP.
PS. IF THERE IS ANY KIND OF PROBLEM PLEASE LET ME KNOW AND I'LL FLY DOWN AND LOOK IT UP PERSONALLY. (All caps his)
Well, I finally look for it. All the emails mention the date of Sept. 15, and one email mentions that it appears on the front page of the Press, so I decide to look at the Press until Oct. 2, and I respond no pic was found, but that I looked until Oct. 2. Guess what he replies? Yep. "Can you look Oct. 3, 4, and 5?"
I send a reply: We searched the Houston Press October 3, 4 and 5. We did not find a picture of a boy in a cowboy hat on the front page. We even searched through out the paper for a picture and your name and the information you gave us, but did not see anything from September 17 to October 5. We normally search only three days past the date that given us (September 17). We searched more dates than usual. If you are going to ask us to search any more dates we will have to charge you $100/hr for research, check, money order or credit card in advance.
We are sorry we were unable to fulfill this request. We hope that you will use our service again.
I first looked until Oct. 21, and I did not find any pic. But I figured, if he emails us back saying he will pay 100/hr, and to look more, well, I know nothing is found and I don't need to do more.
He didn't mention he already had the pic, and it was something he got from our system before.
We have another dept. called the Texas and Houston History room. They don't keep microfilm but they do keep a file of articles for a certain period in time. So there is a number on this pic the guy has, and I don't know how the Texas and Houston History room got his request, but the find the ref. no. and they go look for the pic and find it.
This is the response they sent the guy:
We were able to locate the image you referenced in the Houston Press Collection RG D 5 r. Folder 3388 of the RG D 5 collection contained an image of a boy in a white cowboy hat. The back of the picture had the name (of patron) and was dated Friday, June 27, 1958. The picture also indicated the story ran on a Thursday so we looked at the microfilm for Thursday, June 26, 1958.
We were able to locate the article in question on page 1 and 2 of the Thursday, June 26, 1958 issue of the Houston Press. The story was located under the section Ran Away Three Times and was titled “4th Time the Charm"
So thank so much customer, for having the date wrong and not bother telling us you had more info. [/sarcasm]