ME: Awesome employee
SC: Sucky Customer
MOD: Manager on Duty
RING RING
ME: "Thank you for calling [toy company] my name is [awesome] how may I help you today?"
SC: "Yes, hi. I wanted to see if you had the police lego set in your store"
*checks it up on the computer*
ME: "Yes, we have plenty of those. Would you like me to set one aside for you to pick up today?"
SC:"...now, I see here on your website that legos are 25% off this week. So what is the price with the 25% off?"
ME: *pulls up the ad online* "I'm sorry, this week only our spongebob legos and our starwars legos are 25% off. The police sets are not a part of this promotion unfortunately."
SC: "But they're legos. The 25% off is on legos!"
ME: "Yes those are lego sets, but unfortunately that sale is on specific lego sets only as is indicated in our advertisement. Would you like to purchase a spongebob or starwars set instead? You would be able to get the 25% off any one of those."
SC: "NO! I want the police station! I mean, you're not honoring your 25% off! You have to honor your sales!"
ME: "Yes Ma'am. We will certainly honor the 25% off any spongebob or starwars sets as advertised."
SC: "No, its a sale on legos and you're not honoring your sale!"
ME:
"I'm sorry but we are honoring the sale we advertised. The set you requested is not part of this promotion."
SC: "You have to give me the sale!##$%#%@#$#!!!!!
ME: "I'm sorry ma'am but these sales are governed by our corporate offices. I don't have the power to decide which sets should be on sale or not."
SC: You know, this is unacceptable, in this economy you need to honor your sales. Otherwise you won't have any business. I want to talk to your manager!"
*I explain to the manager*
MOD: "How can I help you?"
SC: In this economy you should be able to honor that sale on legos and give me the 25% off the police station set!!!"
MOD: In this economy would you like to pay my mortgage?
SC: "......"
MOD: "If you have a problem with the sale please dial 1-800-TOYCOMPANY."
SC: "I'll do that!"
*CLICK*
IN THIS ECONOMY
I'm SO sick of hearing that!! We're all suffering! I LOVED that line my manager used.
One thing on sale doesn't mean EVERYTHING is on sale. GOSH!!!
SC: Sucky Customer
MOD: Manager on Duty
RING RING
ME: "Thank you for calling [toy company] my name is [awesome] how may I help you today?"
SC: "Yes, hi. I wanted to see if you had the police lego set in your store"
*checks it up on the computer*
ME: "Yes, we have plenty of those. Would you like me to set one aside for you to pick up today?"
SC:"...now, I see here on your website that legos are 25% off this week. So what is the price with the 25% off?"
ME: *pulls up the ad online* "I'm sorry, this week only our spongebob legos and our starwars legos are 25% off. The police sets are not a part of this promotion unfortunately."
SC: "But they're legos. The 25% off is on legos!"
ME: "Yes those are lego sets, but unfortunately that sale is on specific lego sets only as is indicated in our advertisement. Would you like to purchase a spongebob or starwars set instead? You would be able to get the 25% off any one of those."
SC: "NO! I want the police station! I mean, you're not honoring your 25% off! You have to honor your sales!"
ME: "Yes Ma'am. We will certainly honor the 25% off any spongebob or starwars sets as advertised."
SC: "No, its a sale on legos and you're not honoring your sale!"
ME:

SC: "You have to give me the sale!##$%#%@#$#!!!!!
ME: "I'm sorry ma'am but these sales are governed by our corporate offices. I don't have the power to decide which sets should be on sale or not."
SC: You know, this is unacceptable, in this economy you need to honor your sales. Otherwise you won't have any business. I want to talk to your manager!"
*I explain to the manager*
MOD: "How can I help you?"
SC: In this economy you should be able to honor that sale on legos and give me the 25% off the police station set!!!"
MOD: In this economy would you like to pay my mortgage?

SC: "......"
MOD: "If you have a problem with the sale please dial 1-800-TOYCOMPANY."
SC: "I'll do that!"
*CLICK*
IN THIS ECONOMY
I'm SO sick of hearing that!! We're all suffering! I LOVED that line my manager used.
One thing on sale doesn't mean EVERYTHING is on sale. GOSH!!!
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