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I'm Important! I have a secretary!!!
I'd just been promoted to supervisor at work when this call was forwarded for me to handle.
SC: Mrs I'm so freaking important
ME: Frightened confused and freaking angry
NS: Nice Secretary
RING RING
ME: *usual intro*
SC: *screaming from the get-go* Yes! YOUR STORE CHARGED ME TWICE! I'M LOOKING AT MY BILL AND THERE'S TWO CHARGES FOR THE SAME AMOUNT!!!
ME: I'm so sorry ma'am. Let me see what I can do for you--
SC: *interrupting* HOW LONG IS THIS GOING TO TAKE? BECAUSE I'M ALREADY UPSET. YOU'VE ALREADY INCONVENIENCED ME. THIS IS YOUR FAULT FOR CHARGING ME TWICE!! I WANT A FORMAL APOLOGY FROM YOU AND FROM THE COMPANY!!!!!!!!!!!!!AFDKLAHKEJRH;DKJFKL;HRK;JH BLAH BLAH!!!!!
ME: *heart racing* I'm making you my first priority ma'am. I'm going to look into this immediately.
SC: GOOD. YOU'D BETTER BECAUSE THIS IS SO MUCH TROUBLE FOR ME AND ITS ALL YOUR FAULT!
ME: May I have your account number and your phone number ma'am?
SC: Yes my name is [Mrs. Jerkface 999-999-9999]
ME: And what was the total and date on those charges?
SC: 149.98 and 149.97!
ME: *thinking: that's odd, how could it be the same charge but different amounts?*
ME: I'm going to search our records and pull up those receipts for you ri-
SC: *interrupts again* GOOD! YOU'LL NEED MY ADDRESS TO CREDIT MY ACCOUNT MY ADDRESS IS..ACTUALLY, I'M TOO BUSY FOR THIS. CALL ME BACK AND TALK TO MY SECRETARY. SHE'LL GIVE YOU MY ADDRESS TO MAIL THAT CHECK HOME TO ME!!
ME: I'm sorry ma'am but generally we require your presence in the store for these types of refund transactions--
SC: NOOOOO!! THIS IS YOUR FAULT! I LIVE ALLLLLLLL THEY WAY IN [location ten minutes away] AND I SHOULDN'T HAVE TO COME ALL THE WAY BACK THERE FOR YOUR MISTAKE! CALL BACK AND TALK TO MY SECRETARY!
*CLICK*
ME: *I dial back*
*Really nice secretary picks up*
NS: How can I help you?
ME: My name is [awesome] from [toy company] may I have the address of your employer?
NS: Of course. The address 123 Fake St. USA, USA, 99999. What was this about?
ME: This is in regards to a possible error in billing that---
*Suddenly I hear the psycho crazy b***h screaming. She was listening to my convo with the secretary even though she didn't have time to talk to me herself*
SC: I ALREADY KNOW THIS!!!!!!!!!!!!!!!!!!!!!
*CLICK!!! (She hung up on me and the secretary!)
I pull up the receipts and this was the deal. Not only were they two very DIFFERENT transactions that happened to total out to nearly the same amount, but out of the 20 or so odd items purchased ALL but TWO of them had been returned already!!!
CAN YOU SAY SCAM??????
So I informed my store manager and she printed out the receipts as well as copies of the woman's signatures on each of the transactions.
I called her back prepared for a battle.
ME: Ma'am I have some good news. I found those receipts and fortunately you were not double billed.
SC: YES I WAS!! I HAVE THE BILL RIGHT HERE IT SAYS BLAH BLAH BLAH AMOUNT.
ME: Yes, actually those were two separate purchases made that day within half an hour of each other. All the items on those receipts were completely different.
SC: I DID NOT MAKE ANY SUCH PURCHASES! I NEED TO BE REFUNDED!!
ME: Well your account should already be showing a credit since the majority of those items purchased have already been credited back to your account several months ago.
SC: THIS IS WRONG! I NEED MY CREDIT! TALK TO YOUR MANAGER AND CALL ME BACK IN HALF AN HOUR. I NEED TO PICK UP MY SON.
*CLICK*
*I called back 30 minutes later*
ME: Hello ma'am. My manager has reviewed the receipt information and agrees that you have not been double billed and that most of those items have already been returned. It is possible---
SC: *interrupting yet again* LISTEN. I DON'T HAVE TIME FOR THIS. MY SON IS IN THE TUB. I HAVE TO GO. I'M EXPECTING THAT CHECK IN THE MAIL OR I'M GOING TO HAVE TO CALL YOUR CORPORATE OFFICES! THIS IS RIDICULOUS!
*CLICK*
I'd told her every thing I could, we weren't in the wrong, and so I never did send any check.
And you know what? I never heard from her again.
People like her make me sick
SC: Mrs I'm so freaking important
ME: Frightened confused and freaking angry
NS: Nice Secretary
RING RING
ME: *usual intro*
SC: *screaming from the get-go* Yes! YOUR STORE CHARGED ME TWICE! I'M LOOKING AT MY BILL AND THERE'S TWO CHARGES FOR THE SAME AMOUNT!!!
ME: I'm so sorry ma'am. Let me see what I can do for you--
SC: *interrupting* HOW LONG IS THIS GOING TO TAKE? BECAUSE I'M ALREADY UPSET. YOU'VE ALREADY INCONVENIENCED ME. THIS IS YOUR FAULT FOR CHARGING ME TWICE!! I WANT A FORMAL APOLOGY FROM YOU AND FROM THE COMPANY!!!!!!!!!!!!!AFDKLAHKEJRH;DKJFKL;HRK;JH BLAH BLAH!!!!!
ME: *heart racing* I'm making you my first priority ma'am. I'm going to look into this immediately.
SC: GOOD. YOU'D BETTER BECAUSE THIS IS SO MUCH TROUBLE FOR ME AND ITS ALL YOUR FAULT!
ME: May I have your account number and your phone number ma'am?
SC: Yes my name is [Mrs. Jerkface 999-999-9999]
ME: And what was the total and date on those charges?
SC: 149.98 and 149.97!
ME: *thinking: that's odd, how could it be the same charge but different amounts?*
ME: I'm going to search our records and pull up those receipts for you ri-
SC: *interrupts again* GOOD! YOU'LL NEED MY ADDRESS TO CREDIT MY ACCOUNT MY ADDRESS IS..ACTUALLY, I'M TOO BUSY FOR THIS. CALL ME BACK AND TALK TO MY SECRETARY. SHE'LL GIVE YOU MY ADDRESS TO MAIL THAT CHECK HOME TO ME!!
ME: I'm sorry ma'am but generally we require your presence in the store for these types of refund transactions--
SC: NOOOOO!! THIS IS YOUR FAULT! I LIVE ALLLLLLLL THEY WAY IN [location ten minutes away] AND I SHOULDN'T HAVE TO COME ALL THE WAY BACK THERE FOR YOUR MISTAKE! CALL BACK AND TALK TO MY SECRETARY!
*CLICK*
ME: *I dial back*
*Really nice secretary picks up*
NS: How can I help you?
ME: My name is [awesome] from [toy company] may I have the address of your employer?
NS: Of course. The address 123 Fake St. USA, USA, 99999. What was this about?
ME: This is in regards to a possible error in billing that---
*Suddenly I hear the psycho crazy b***h screaming. She was listening to my convo with the secretary even though she didn't have time to talk to me herself*
SC: I ALREADY KNOW THIS!!!!!!!!!!!!!!!!!!!!!
*CLICK!!! (She hung up on me and the secretary!)
I pull up the receipts and this was the deal. Not only were they two very DIFFERENT transactions that happened to total out to nearly the same amount, but out of the 20 or so odd items purchased ALL but TWO of them had been returned already!!!
CAN YOU SAY SCAM??????
So I informed my store manager and she printed out the receipts as well as copies of the woman's signatures on each of the transactions.
I called her back prepared for a battle.
ME: Ma'am I have some good news. I found those receipts and fortunately you were not double billed.
SC: YES I WAS!! I HAVE THE BILL RIGHT HERE IT SAYS BLAH BLAH BLAH AMOUNT.
ME: Yes, actually those were two separate purchases made that day within half an hour of each other. All the items on those receipts were completely different.
SC: I DID NOT MAKE ANY SUCH PURCHASES! I NEED TO BE REFUNDED!!
ME: Well your account should already be showing a credit since the majority of those items purchased have already been credited back to your account several months ago.
SC: THIS IS WRONG! I NEED MY CREDIT! TALK TO YOUR MANAGER AND CALL ME BACK IN HALF AN HOUR. I NEED TO PICK UP MY SON.
*CLICK*
*I called back 30 minutes later*
ME: Hello ma'am. My manager has reviewed the receipt information and agrees that you have not been double billed and that most of those items have already been returned. It is possible---
SC: *interrupting yet again* LISTEN. I DON'T HAVE TIME FOR THIS. MY SON IS IN THE TUB. I HAVE TO GO. I'M EXPECTING THAT CHECK IN THE MAIL OR I'M GOING TO HAVE TO CALL YOUR CORPORATE OFFICES! THIS IS RIDICULOUS!
*CLICK*
I'd told her every thing I could, we weren't in the wrong, and so I never did send any check.
And you know what? I never heard from her again.
People like her make me sick
You rock! *hands frozen yogurt*
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