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Two stories.
First, there are 3 lines when you call the library. First is Reference, second is renewel, third is Circulation. I do get people don't know what dept. is for what. But if you get the wrong dept., I'm not going to give my going to give my 100%.
First story.
SW1=sucky woman 1
me=
sw1: hi, I have a book out and I had it for 6 weeks. I know I only can renew it 2x. Can I renew it again?
me: sorry, once it's been renewed 2x, it can't be renewed again.
sw1: I'm using it for homeschool. Is there a way around it.
me: I'm sorry, no.
sw1: *silence for a moment* slams phone.
Circulation is the the dept. to call. But if you are using a book for homeschooling, maybe you should buy the book.
SW2=sucky woman 2
SW2: Can you check a title for me? It's a combilation. The author is Donald Westlake, and the title is (here I thought she said Fees Dozen)
me: Fee's dozen.
SW2: Thieves Dozen. T-h-i-e-v-e-s Dozen.
me: ok, let me check.
note, so far she isn't sucky. I get back on the phone.
Me: ok, there are several locations, was there a particular location you wanted to see had it?
SW2: *agitated* ok, is there a way to physically check the shelf? Because I went to Blue library and they didn't have it on the shelf. They said someone must have stole it. I don't know why they don't take it out of the catalog. I don't want to make another trip there. Why are you sighing?
note: I guess I sighed because I really don't want to hear this whole story.
me: I'm sorry?
SW2: Isn't it your job to help me?
me: I am helping you. Do you want us to send a copy to another library? Or do you want to come to Central to pickup a copy?
SW2: I'm not coming to Central. Which library has the book.
me: *tells her, and I must have sighed again, because I really don't see anything good coming out of my giving her the list. Whenever I give a list, they of course ask if x library has it, when I didn't not mention x library.
SW2: Well, does Wall library has it?
me: no. We can send a copy to Blue.
SW2: Well, does Blue have it?
me: You just told me they don't have it.
SW2: I went there weeks ago. It might be there. Why did you sigh?
me: Probably because this seems to be a problem with theBlue library. I imagine you want me to solve your problem right now, but I was sighing because another library was causing this problem. It's not you, it's just the branch.
SW2: what's your name?
me: *gives it to her*
SW2: Well I'll see if Blue has it.
Ok, it was an unconcious thing I did, and I was in the wrong. Though when I do sigh, no one ever questions me about it. If I didn't want to help her, I would hang up on her, duh. But part of it is she gives me a long story, just so, what? I can't do anything about another branch. And she wants me to see what libraries have a book, when she either could have started off with: Hi, I want to see if Blue or Wall has this book.
Heck, she could have called them in the first place. Or let me transfer a copy to Blue so she will have a copy. At first she was like any nice patron, but when I got back on the phone to tell her the results, she obviously turned "mental".
Sorry if you read this at first and it wasnt' complete, I was interrupted and had to go.
First, there are 3 lines when you call the library. First is Reference, second is renewel, third is Circulation. I do get people don't know what dept. is for what. But if you get the wrong dept., I'm not going to give my going to give my 100%.
First story.
SW1=sucky woman 1
me=
sw1: hi, I have a book out and I had it for 6 weeks. I know I only can renew it 2x. Can I renew it again?
me: sorry, once it's been renewed 2x, it can't be renewed again.
sw1: I'm using it for homeschool. Is there a way around it.
me: I'm sorry, no.
sw1: *silence for a moment* slams phone.
Circulation is the the dept. to call. But if you are using a book for homeschooling, maybe you should buy the book.
SW2=sucky woman 2
SW2: Can you check a title for me? It's a combilation. The author is Donald Westlake, and the title is (here I thought she said Fees Dozen)
me: Fee's dozen.
SW2: Thieves Dozen. T-h-i-e-v-e-s Dozen.
me: ok, let me check.
note, so far she isn't sucky. I get back on the phone.
Me: ok, there are several locations, was there a particular location you wanted to see had it?
SW2: *agitated* ok, is there a way to physically check the shelf? Because I went to Blue library and they didn't have it on the shelf. They said someone must have stole it. I don't know why they don't take it out of the catalog. I don't want to make another trip there. Why are you sighing?
note: I guess I sighed because I really don't want to hear this whole story.
me: I'm sorry?
SW2: Isn't it your job to help me?
me: I am helping you. Do you want us to send a copy to another library? Or do you want to come to Central to pickup a copy?
SW2: I'm not coming to Central. Which library has the book.
me: *tells her, and I must have sighed again, because I really don't see anything good coming out of my giving her the list. Whenever I give a list, they of course ask if x library has it, when I didn't not mention x library.
SW2: Well, does Wall library has it?
me: no. We can send a copy to Blue.
SW2: Well, does Blue have it?
me: You just told me they don't have it.
SW2: I went there weeks ago. It might be there. Why did you sigh?
me: Probably because this seems to be a problem with theBlue library. I imagine you want me to solve your problem right now, but I was sighing because another library was causing this problem. It's not you, it's just the branch.
SW2: what's your name?
me: *gives it to her*
SW2: Well I'll see if Blue has it.
Ok, it was an unconcious thing I did, and I was in the wrong. Though when I do sigh, no one ever questions me about it. If I didn't want to help her, I would hang up on her, duh. But part of it is she gives me a long story, just so, what? I can't do anything about another branch. And she wants me to see what libraries have a book, when she either could have started off with: Hi, I want to see if Blue or Wall has this book.
Heck, she could have called them in the first place. Or let me transfer a copy to Blue so she will have a copy. At first she was like any nice patron, but when I got back on the phone to tell her the results, she obviously turned "mental".
Sorry if you read this at first and it wasnt' complete, I was interrupted and had to go.
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