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I was helping another person, while my coworker was dealing with an SC trying to return a bottle of shampoo.
SC: I want to return this shampoo, but I had a coupon on it, so I just want to exchange.
CW: Sorry, we don't do exchanges due to store policy. (looks at receipt) And the coupon is a month past expired so we can't honor it again.
SC: No. I want to exchange it.
CW: We cannot. I am sorry.
SC: Okay, well, can I just go grab another bottle and you keep this one?
CW: No. That's exchanging. We can't do that.
SC: I just want another bottle. I'm going to get one.
CW: I cannot allow an exchange. I'm sorry.
SC: How about I get the coupon off the new bottle?
CW: I told you, the coupon is a month past expired. I can't honor it.
SC: Then refund me the full price on this bottle, and I'll go buy another one.
CW: I cannot allow that.
SC: Then let me go grab another bottle, and you keep this one.
CW: Ma'am. I am SORRY. I cannot allow that. You either get a refund on the couponed price of this bottle or you keep it. No exchanges.
SC: I just want another bottle.
At this point, the people in line behind her are getting impatient. A few are giggling at this customer's complete density. The gentleman I am helping is listening intently.
CW: Ma'am. I gave you your options.
SC: I don't want this bottle! I hate *name brand*! I want *different, much more expensive name brand*!
CW: Wait. So let me get this straight. You want me to refund you the FULL price of this bottle, even though you paid a discounted price? And you want to go buy another brand entirely, that the coupon was not for?
SC: YES! Why is that such a problem?!
The Awesome Customer I am helping steps in.
AC: You want more money back than what you paid for something? Isn't that almost like stealing?
SC: ...
She thinks for a minute about her logic. She then notices that the whole line is staring at her, either annoyed or with amusement. SC opts to leave without her refund.
SC: I want to return this shampoo, but I had a coupon on it, so I just want to exchange.
CW: Sorry, we don't do exchanges due to store policy. (looks at receipt) And the coupon is a month past expired so we can't honor it again.
SC: No. I want to exchange it.
CW: We cannot. I am sorry.
SC: Okay, well, can I just go grab another bottle and you keep this one?
CW: No. That's exchanging. We can't do that.
SC: I just want another bottle. I'm going to get one.
CW: I cannot allow an exchange. I'm sorry.
SC: How about I get the coupon off the new bottle?
CW: I told you, the coupon is a month past expired. I can't honor it.
SC: Then refund me the full price on this bottle, and I'll go buy another one.
CW: I cannot allow that.
SC: Then let me go grab another bottle, and you keep this one.
CW: Ma'am. I am SORRY. I cannot allow that. You either get a refund on the couponed price of this bottle or you keep it. No exchanges.
SC: I just want another bottle.
At this point, the people in line behind her are getting impatient. A few are giggling at this customer's complete density. The gentleman I am helping is listening intently.
CW: Ma'am. I gave you your options.
SC: I don't want this bottle! I hate *name brand*! I want *different, much more expensive name brand*!
CW: Wait. So let me get this straight. You want me to refund you the FULL price of this bottle, even though you paid a discounted price? And you want to go buy another brand entirely, that the coupon was not for?
SC: YES! Why is that such a problem?!
The Awesome Customer I am helping steps in.
AC: You want more money back than what you paid for something? Isn't that almost like stealing?
SC: ...
She thinks for a minute about her logic. She then notices that the whole line is staring at her, either annoyed or with amusement. SC opts to leave without her refund.
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