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For the last couple of days, our store has had a special on body splashes. ($5 marked down from $10.50)
So the last few days have been H-E-Double-Hockey-Sticks, because the splashes are on sale and therefore exempt from our usual buy 3 get 1 free deal, which is another story.
This nice woman came in yesterday and bought 15 splashes. As she was filling her basket, she asked me when the sale ended. I didn't know, so I gave her my standard CYA answer. "I can only guarantee the sale will be good through today."
Half the time when I say that, I end up being wrong and the sale is extended, but whatever. I didn't lie or make other promises.
So the woman comes back today with a list for more splashes. And guess what? The $5 sale ended yesterday. She had to tell her whole story (including mentioning my name and repeating -verbatim- my answer from yesterday) and how she wanted more splashes today, yadda yadda. First she tells it to the manager, who apologizes and says she's sorry but the sale is over.
The woman is really nice, and seemingly accepts her fate, but then she goes and tells the same story to T, a coworker, including how B the manager said there was nothing she could do. T apologizes, and the woman walks away. She then proceeds to find everyone else in a red apron (including an unlucky Rocky Rococo's employee who was shopping on her break) this story.
How annoying. She seems to get that there's nothing anyone can do, and seems to understand she's SOL, but then she has to tell everyone how she missed out on the sale. Not rudely, not suckily, just annoying.
So the last few days have been H-E-Double-Hockey-Sticks, because the splashes are on sale and therefore exempt from our usual buy 3 get 1 free deal, which is another story.
This nice woman came in yesterday and bought 15 splashes. As she was filling her basket, she asked me when the sale ended. I didn't know, so I gave her my standard CYA answer. "I can only guarantee the sale will be good through today."
Half the time when I say that, I end up being wrong and the sale is extended, but whatever. I didn't lie or make other promises.
So the woman comes back today with a list for more splashes. And guess what? The $5 sale ended yesterday. She had to tell her whole story (including mentioning my name and repeating -verbatim- my answer from yesterday) and how she wanted more splashes today, yadda yadda. First she tells it to the manager, who apologizes and says she's sorry but the sale is over.
The woman is really nice, and seemingly accepts her fate, but then she goes and tells the same story to T, a coworker, including how B the manager said there was nothing she could do. T apologizes, and the woman walks away. She then proceeds to find everyone else in a red apron (including an unlucky Rocky Rococo's employee who was shopping on her break) this story.
How annoying. She seems to get that there's nothing anyone can do, and seems to understand she's SOL, but then she has to tell everyone how she missed out on the sale. Not rudely, not suckily, just annoying.
Sorry.
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