In our pharmacy, and probably all pharmacies, when collecting a prescription we ask for the name and the first line of the address.This is to make sure your the right person as there's alot of double names. I picked up the phone today and had this little gem of a call
Angry man -AG
ME - me
ME- hello __pharmacy how can I help?
AG- yeah I came in earlier and my meds weren't ready, are they ready now?
ME - what's your name?
AG Mr ___
Me - ok and the adress?
AG - do you want to know what my father does for a living?
ME ....no just the address will be fine
AG how about what color knickers my bl**dy mother wears?
ME that's not needed sir just the 1st line of your address
AG Well I ain F**ing giving it to you, how f**ing thick are you? my god I'm going to drag your companys name through the mud, your'll never have another customer again AGAIN! you hear that
Me -I just need your address so I bring up the correct person on the system
AG I don't F**ing care if you're going to F**ing send me a F**ing lottery ticket you aint ...
ME sir if you use the F word once more I'll put the phone down
AG - F***ING F**K
I put the phone down and tell the manager and supervisor what had gone on. We all agree he's rather strange and then the phone rings. Manager answers and gets the same response from him. She puts it down, rings again and I pick up.
I finally get his address and see his meds are ready. We then tell him we'll deliever them as theres no way we're having him come into the shop like that.
5 mintues later he did phone to say sorry, but someone really needs to take a look at themselves over that sort of behaviour.
Angry man -AG
ME - me
ME- hello __pharmacy how can I help?
AG- yeah I came in earlier and my meds weren't ready, are they ready now?
ME - what's your name?
AG Mr ___
Me - ok and the adress?
AG - do you want to know what my father does for a living?
ME ....no just the address will be fine
AG how about what color knickers my bl**dy mother wears?
ME that's not needed sir just the 1st line of your address
AG Well I ain F**ing giving it to you, how f**ing thick are you? my god I'm going to drag your companys name through the mud, your'll never have another customer again AGAIN! you hear that
Me -I just need your address so I bring up the correct person on the system
AG I don't F**ing care if you're going to F**ing send me a F**ing lottery ticket you aint ...
ME sir if you use the F word once more I'll put the phone down
AG - F***ING F**K
I put the phone down and tell the manager and supervisor what had gone on. We all agree he's rather strange and then the phone rings. Manager answers and gets the same response from him. She puts it down, rings again and I pick up.
I finally get his address and see his meds are ready. We then tell him we'll deliever them as theres no way we're having him come into the shop like that.
5 mintues later he did phone to say sorry, but someone really needs to take a look at themselves over that sort of behaviour.
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