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Absolute nutter on the phone >_<

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  • Absolute nutter on the phone >_<

    In our pharmacy, and probably all pharmacies, when collecting a prescription we ask for the name and the first line of the address.This is to make sure your the right person as there's alot of double names. I picked up the phone today and had this little gem of a call

    Angry man -AG
    ME - me

    ME- hello __pharmacy how can I help?
    AG- yeah I came in earlier and my meds weren't ready, are they ready now?
    ME - what's your name?
    AG Mr ___
    Me - ok and the adress?
    AG - do you want to know what my father does for a living?
    ME ....no just the address will be fine
    AG how about what color knickers my bl**dy mother wears?
    ME that's not needed sir just the 1st line of your address
    AG Well I ain F**ing giving it to you, how f**ing thick are you? my god I'm going to drag your companys name through the mud, your'll never have another customer again AGAIN! you hear that
    Me -I just need your address so I bring up the correct person on the system
    AG I don't F**ing care if you're going to F**ing send me a F**ing lottery ticket you aint ...
    ME sir if you use the F word once more I'll put the phone down
    AG - F***ING F**K

    I put the phone down and tell the manager and supervisor what had gone on. We all agree he's rather strange and then the phone rings. Manager answers and gets the same response from him. She puts it down, rings again and I pick up.
    I finally get his address and see his meds are ready. We then tell him we'll deliever them as theres no way we're having him come into the shop like that.

    5 mintues later he did phone to say sorry, but someone really needs to take a look at themselves over that sort of behaviour.

  • #2
    I wonder what popped into his head to make him apologize.

    I also wonder if he was getting a refill on some anger management meds...
    Unseen but seeing
    oh dear, now they're masquerading as sane-KiaKat
    There isn't enough interpretive dance in the workplace these days-Irv
    3rd shift needs love, too
    RIP, mo bhrionglóid

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    • #3
      Quoth BeckySunshine View Post
      I also wonder if he was getting a refill on some anger management meds...
      Maybe he needed constipation meds.
      ~*~"If your gift is that of serving others, serve them well. If you are a teacher, do a good job of teaching." -Romans 12:7~*~

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      • #4
        Quoth kerrisan View Post
        Maybe he needed constipation meds.

        I think an enema, high, hot, soapy and 4 qts oughta fix what ails him. Given repeatedly.

        snerk.

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        • #5
          Don't you love the tweakers? He wasn't getting geodon, was he? Yeesh.

          I love the middle aged women that throw a shit fit if you use their brithdays as verification. God lady, no one CARES how old you are. Get a life, you vain sow.

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          • #6
            No lol, just co codamol >_<. We have to be very strict with the names in our pharmacy as a local family have the annoying tradition of naming the new baby after the grandma or grandpa so you end up with 7 people all with the same name.

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            • #7
              Quoth dizzy_starshine View Post
              No lol, just co codamol >_<. We have to be very strict with the names in our pharmacy as a local family have the annoying tradition of naming the new baby after the grandma or grandpa so you end up with 7 people all with the same name.
              Not to mention you get people with unbelievably common names. I have three of them in my family. My stepfather and stepbrother are both Greg Smiths, and my cousin is Ken Brown. (And because their names are so damn common, I can use them here without any worries. There are TONS of Greg Smiths and Ken Browns out there!) You have to have a way to differentiate such people. Heck, while my name is not nearly so common, there is an author in England with the exact same name. Yes, I have a copy of one of his books displayed prominently on my bookcase. No, I don’t claim it to be my book, but it is a nice conversation piece.

              "The Customer Is Always Right...But The Bartender Decides Who Is
              Still A Customer."

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              • #8
                We had a total melt down once over a Christopher George and a George Christopher. The poor girl serving couldn't work out which one he was and the man just kept getting angrier and wouldn't clearly state what was his first name and what was his surname. We also have two W.Clarkes who live at numbers 24 and 25 in the same street, so they often cause confusion.

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                • #9
                  The same question was asked of my late aunt whenever she'd call her doctor's office for an appointment. He had another patient w/the same name as her, so what the nurses would do as an added precaution was to ask for date of birth so they could get the correct file out.

                  It's a standard question. Has anyone seen the tin foil?
                  Human Resources - the adult version of "I'm telling Mom." - Agent Anthony "Tony" DiNozzo (NCIS)

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                  • #10
                    I have an extremely uncommon last name for central Texas. For many, many years (30+) my family was the only one in town with the name. Imagine my shock to find out that my doctor had another patient with the same first AND last name as mine! I quickly learned to give my middle name as well, when making appointments, and when checking in, to be sure they pulled the correct charts!
                    Everything will be ok in the end. If it's not ok, it's not the end.

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                    • #11
                      Quoth Primer View Post
                      I have an extremely uncommon last name for central Texas. For many, many years (30+) my family was the only one in town with the name.
                      That sounds like my family. For many years, the only people in the entire city with my last name were my grandparents, and parents. That's changed a bit recently--there are at least 3 other people with that name. I've never met them, and have no idea who they are. But, since there's only one root, most of us are distantly related somehow. If we'd trace the family tree back far enough, eventually we'd find a link to the original family that came over here from Norway 150+ years ago.
                      Aerodynamics are for people who can't build engines. --Enzo Ferrari

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                      • #12
                        But it can work to your advantage if you have the same name as somebody else. My mom and my aunt (on my dad's side) both have the same first name, middle name, and last name through marriage. They have the same doctor, sent the kids to the same pediatrician, etc, which causes a lot of confusion. But what was funny was for a while they used the same bank. We didn't know this until my mom tried to close her account and my brother's account, they asked her if she wanted to close my three cousins accounts as well since they were listed under her name. She actually had to stand there and argue with them that my three cousins aren't her kids.

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