So.
First actual suck post, been lurking a lot and occasionally responding.
A hearty THANK YOU! to the mods and everyone who is on the community. You have saved my sanity more than once.
On to the weirdness!
I work for a catalog company that sells socks and shoes. There's enough general suck there to make life...unpleasant most of the time. However, we specifically sell specialty socks and shoes for people with foot/leg/health problems. Example: Socks made especially with no seams and non-binding so as not to irritate/cause skin ulcers in diabetics, or sleeves and pads for people suffering from bunions. Because of this, about 85% of our customers are seniors. While I have no problem with older folks (read: 65+), guys, please, when your senses start going, get some help for it! If you're half-blind, half-deaf, can't walk, can't write, can't talk, please, please, PLEASE get someone to help you place your order! Or get some better glasses, a hearing aid, something, anything!
Sorry, needed to get that out.
Yesterday, I had the kicker though. A customer called and she didn't know her own name.
Lemme repeat that. She did not know her own name.
Here's how the call went:
Me: Customer Service Rep Supreme!
SOS: Senile or stoned?
Me: Thank you for calling ________, this is Lady Labyrinth, how can I help you?
SOS: ....
Me: .... Hello?
SOS: *mumblemumble* order.
Me: You'd like to place an order?
SOS: Yes.
Me: Ok, I'll be happy to help you with that. Do you have a catalog?
SOS: Yes.
Me: Great. Could I please have the Customer ID from the back in the blue box?
SOS: AC1234567890
Me: Thank you. And your name please?
SOS: *mumblemumblecan'tunderstandwhatnameshegives* but this is my friend's catalog, Jane Doe. *mumblemumble*
Me: That's no problem. Could I have your last name please?
SOS: Doe.
Me: I'm sorry, is your last name the same as your friend's? (it wasn't a common last name, like Smith, but hey, it could happen)
SOS: NO!
Me: Ok, what's your last name please?
SOS: ... Jane Doe.
Me: Right, I know that's the name on the catalog, but what's your last name, please?
Rinse/repeat the last 2 lines a few times.
Me: Ma'am, I understand your friend is Jane Doe, and the catalog is in her name, but to place your order, I need your last name. What is your last name, please?
SOS: ...
Me: ...
SOS: ...
Me: ...Ma'am?
SOS: Yes?
Me: May I have your last name please?
SOS: ...
Me: ...
SOS: ...*click*
Mind you, through this whole exchange, she was mumbling on the line, obviously not talking to me, because when I would ask her a question, she would (most of the time) answer fairly clearly. She was on a landline, or had a good cell connection, because when she did speak clearly, I had no trouble hearing her and no dropped syllables. She also sounded very...timid? Slow? Like she wasn't at all sure what she was doing. So I'm betting on senile, but I wouldn't be surprised at stoned on something, legal or not. *sigh* Please, when I get up there, if I start losing my faculties, someone either put me out of my misery or get me someone to help me?
First actual suck post, been lurking a lot and occasionally responding.
A hearty THANK YOU! to the mods and everyone who is on the community. You have saved my sanity more than once.

On to the weirdness!
I work for a catalog company that sells socks and shoes. There's enough general suck there to make life...unpleasant most of the time. However, we specifically sell specialty socks and shoes for people with foot/leg/health problems. Example: Socks made especially with no seams and non-binding so as not to irritate/cause skin ulcers in diabetics, or sleeves and pads for people suffering from bunions. Because of this, about 85% of our customers are seniors. While I have no problem with older folks (read: 65+), guys, please, when your senses start going, get some help for it! If you're half-blind, half-deaf, can't walk, can't write, can't talk, please, please, PLEASE get someone to help you place your order! Or get some better glasses, a hearing aid, something, anything!
Sorry, needed to get that out.
Yesterday, I had the kicker though. A customer called and she didn't know her own name.
Lemme repeat that. She did not know her own name.
Here's how the call went:
Me: Customer Service Rep Supreme!
SOS: Senile or stoned?
Me: Thank you for calling ________, this is Lady Labyrinth, how can I help you?
SOS: ....
Me: .... Hello?
SOS: *mumblemumble* order.
Me: You'd like to place an order?
SOS: Yes.
Me: Ok, I'll be happy to help you with that. Do you have a catalog?
SOS: Yes.
Me: Great. Could I please have the Customer ID from the back in the blue box?
SOS: AC1234567890
Me: Thank you. And your name please?
SOS: *mumblemumblecan'tunderstandwhatnameshegives* but this is my friend's catalog, Jane Doe. *mumblemumble*
Me: That's no problem. Could I have your last name please?
SOS: Doe.
Me: I'm sorry, is your last name the same as your friend's? (it wasn't a common last name, like Smith, but hey, it could happen)
SOS: NO!
Me: Ok, what's your last name please?
SOS: ... Jane Doe.
Me: Right, I know that's the name on the catalog, but what's your last name, please?
Rinse/repeat the last 2 lines a few times.
Me: Ma'am, I understand your friend is Jane Doe, and the catalog is in her name, but to place your order, I need your last name. What is your last name, please?
SOS: ...
Me: ...
SOS: ...
Me: ...Ma'am?
SOS: Yes?
Me: May I have your last name please?
SOS: ...
Me: ...
SOS: ...*click*
Mind you, through this whole exchange, she was mumbling on the line, obviously not talking to me, because when I would ask her a question, she would (most of the time) answer fairly clearly. She was on a landline, or had a good cell connection, because when she did speak clearly, I had no trouble hearing her and no dropped syllables. She also sounded very...timid? Slow? Like she wasn't at all sure what she was doing. So I'm betting on senile, but I wouldn't be surprised at stoned on something, legal or not. *sigh* Please, when I get up there, if I start losing my faculties, someone either put me out of my misery or get me someone to help me?
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