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Not so much suck as WTF?? (long-ish)

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  • Not so much suck as WTF?? (long-ish)

    So.

    First actual suck post, been lurking a lot and occasionally responding.

    A hearty THANK YOU! to the mods and everyone who is on the community. You have saved my sanity more than once.

    On to the weirdness!

    I work for a catalog company that sells socks and shoes. There's enough general suck there to make life...unpleasant most of the time. However, we specifically sell specialty socks and shoes for people with foot/leg/health problems. Example: Socks made especially with no seams and non-binding so as not to irritate/cause skin ulcers in diabetics, or sleeves and pads for people suffering from bunions. Because of this, about 85% of our customers are seniors. While I have no problem with older folks (read: 65+), guys, please, when your senses start going, get some help for it! If you're half-blind, half-deaf, can't walk, can't write, can't talk, please, please, PLEASE get someone to help you place your order! Or get some better glasses, a hearing aid, something, anything!

    Sorry, needed to get that out.

    Yesterday, I had the kicker though. A customer called and she didn't know her own name.

    Lemme repeat that. She did not know her own name.

    Here's how the call went:

    Me: Customer Service Rep Supreme!

    SOS: Senile or stoned?

    Me: Thank you for calling ________, this is Lady Labyrinth, how can I help you?

    SOS: ....

    Me: .... Hello?

    SOS: *mumblemumble* order.

    Me: You'd like to place an order?

    SOS: Yes.

    Me: Ok, I'll be happy to help you with that. Do you have a catalog?

    SOS: Yes.

    Me: Great. Could I please have the Customer ID from the back in the blue box?

    SOS: AC1234567890

    Me: Thank you. And your name please?

    SOS: *mumblemumblecan'tunderstandwhatnameshegives* but this is my friend's catalog, Jane Doe. *mumblemumble*

    Me: That's no problem. Could I have your last name please?

    SOS: Doe.

    Me: I'm sorry, is your last name the same as your friend's? (it wasn't a common last name, like Smith, but hey, it could happen)

    SOS: NO!

    Me: Ok, what's your last name please?

    SOS: ... Jane Doe.

    Me: Right, I know that's the name on the catalog, but what's your last name, please?

    Rinse/repeat the last 2 lines a few times.

    Me: Ma'am, I understand your friend is Jane Doe, and the catalog is in her name, but to place your order, I need your last name. What is your last name, please?

    SOS: ...

    Me: ...

    SOS: ...

    Me: ...Ma'am?

    SOS: Yes?

    Me: May I have your last name please?

    SOS: ...

    Me: ...

    SOS: ...*click*

    Mind you, through this whole exchange, she was mumbling on the line, obviously not talking to me, because when I would ask her a question, she would (most of the time) answer fairly clearly. She was on a landline, or had a good cell connection, because when she did speak clearly, I had no trouble hearing her and no dropped syllables. She also sounded very...timid? Slow? Like she wasn't at all sure what she was doing. So I'm betting on senile, but I wouldn't be surprised at stoned on something, legal or not. *sigh* Please, when I get up there, if I start losing my faculties, someone either put me out of my misery or get me someone to help me?
    There is a slight flaw in my character.

  • #2
    That always makes me sad when I get people in who are obviously suffering from Alzheimers or some other organic brain disease, and they're not getting the help and support they need.

    Although, some of them are ornery little buggers that run off and come here for some reason, too. There's one little old lady who always wears waaaay too much makeup, and always wears snowboots, even during the summer. She comes in about once a month or so, and asks for distilled water. I always tell her exactly where it is, she goes, looks, can't find it, comes back and swears up a storm that she hates this store and that she wishes there was a Fred Meyer's nearbye. She puts sailors to shame. Sometimes I physically walk her to the item location, and she's fine then, but if I can't leave the pharmacy for whatever reason, hoo boy, lookout....

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    • #3
      I always try to assist an elderly person when it looks as if they need the assistance. Then there are those that are off their rocker that just make helping the elderly a teeth pulling task.

      When I worked at Acme Clicks back when I was 19, I worked in the Domestics department. I was coming back from break and saw this frail little old man wandering around looking lost. I asked if he needed any help. Ooo boy, he did. But he was pleasant about it...just very confused...then I could tell why...he had this list that his wife gave him that was so cryptic I was flabbergasted. A few things she had on there: [to the best of my recollection]

      $1.19 Box of paper
      [discovered she wanted a brand of kleenex tissues that sold for $1.19 - thank god the prices hadn't changed]

      white paste
      [toothpaste]

      mergin
      [margarine]

      He didn't know what some of it meant until we happened to walk past it and he would declare, "Goodness, that's it!"

      I was with him for at least 30 - 40 minutes.
      "I'm still walking, so I'm sure that I can dance!" from Saint of Circumstance - Grateful Dead

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