Tweet
Lady comes wanting to get refunds on a new looking Playstation Portable and some games she bought a few days ago apparently as used. Not a big deal, except she doesn't have a receipt. RED FLAG alert!!
Me: Well without a receipt I can only do a trade in as there's no way I can confirm your purchase with us.
SC: I only bought it a few days ago, everything still works fine.
Me: Well if you got it at one of our area stores I could probably call them and verify this.
SC: We're NOT from around here, this was bought in California.
Me: Ok well I do have access to our store directory. Do you know which day you bought it on?
SC: I don't remember it was a week or so ago. You can't look it up?
Me: Well the store in California might be able to if you can give me an exact date and approximate time of purchase, for example on the 12th around dinner time.
SC: I told you I don't remember.
Me: Well most of our stores do between 75 and 100 transactions a day and since you don't know the date, we're talking about going through hundreds of transaction records to try and find your sale.
SC: So? That's what you get paid to do isn't it? Assist customers with returns and such?
Me: Well yes ma'am, but I can't spend an inordinate amount of time helping one customer at the expense of our other customers. There' s only two people working today.
SC: Look I told you, we're aren't from this area, we're on vacation, the last few days have been very long and I'd appreciate it if you could do this for us.
Me: I can't give ANY refund without a receipt, the best I could offer is store credit.
SC: I need the money.
Me: Well without the receipt I can't give you money.
SC: Can't you just call the store in California and see if they can look it up??
Me: Not unless you can be more specific about the time of purchase.
SC; This is terrible customer service. I'm not lying to you, I bought this at one of your stores last week and I want my money back!
Me: I am not accusing you of lying, but I can't refund you without proof of purchase and your word is not proof.
SC: There's no way we'd be treated this way back home.
Me: All our stores nationwide have pretty much the same return policy.
SC: So there's NOTHING you can do to help us?
Me: I'm afraid not if you have no receipt.
SC: Well thanks for nothing! *leaves*
Take your attitude back out west please, you stupid douche.
Me: Well without a receipt I can only do a trade in as there's no way I can confirm your purchase with us.
SC: I only bought it a few days ago, everything still works fine.
Me: Well if you got it at one of our area stores I could probably call them and verify this.
SC: We're NOT from around here, this was bought in California.
Me: Ok well I do have access to our store directory. Do you know which day you bought it on?
SC: I don't remember it was a week or so ago. You can't look it up?
Me: Well the store in California might be able to if you can give me an exact date and approximate time of purchase, for example on the 12th around dinner time.
SC: I told you I don't remember.
Me: Well most of our stores do between 75 and 100 transactions a day and since you don't know the date, we're talking about going through hundreds of transaction records to try and find your sale.
SC: So? That's what you get paid to do isn't it? Assist customers with returns and such?
Me: Well yes ma'am, but I can't spend an inordinate amount of time helping one customer at the expense of our other customers. There' s only two people working today.
SC: Look I told you, we're aren't from this area, we're on vacation, the last few days have been very long and I'd appreciate it if you could do this for us.
Me: I can't give ANY refund without a receipt, the best I could offer is store credit.
SC: I need the money.
Me: Well without the receipt I can't give you money.
SC: Can't you just call the store in California and see if they can look it up??
Me: Not unless you can be more specific about the time of purchase.
SC; This is terrible customer service. I'm not lying to you, I bought this at one of your stores last week and I want my money back!
Me: I am not accusing you of lying, but I can't refund you without proof of purchase and your word is not proof.
SC: There's no way we'd be treated this way back home.
Me: All our stores nationwide have pretty much the same return policy.
SC: So there's NOTHING you can do to help us?
Me: I'm afraid not if you have no receipt.
SC: Well thanks for nothing! *leaves*
Take your attitude back out west please, you stupid douche.
"
Comment