This is another story from *Nut House* Apartments. The building was right across the street from a nice city park, with a playground, trails, picnic area, and a large soccer field. The following took place on a Saturday, around 1pm (This is important).
Me=me
SC= Sucky Resident
-Phone rings-
Me: Thanks for calling *Nut House Apartments*, this is bammertheblue, how may I help you?
SR: This is Mr. SR in apartment 1017 and I need to report something. There is a soccer game across the street and someone is announcing the game with a loudspeaker! It is SATURDAY and this is disturbing me! I want you to do something about it!"
Me: "I'm sorry. I can't hear it from where I am. Could you hold for a moment while I look across the street and see what's going on?"
SR: "You can't hear it? It's SO LOUD! Okay, I'll hold."
-I go outside. From the way he was complaining, I was expecting to see some huge loudspeaker setup and hear a huge racket. What I see is a normal soccer game, and a man with one of those small hand-held amplifier things, doing some announcing. Yes, it was louder than usual, but not that much. I come back to the phone-
Me: "Thanks for holding. I can hear it when I go outside, but to be honest I don't think there's anything I can do about it, because they are on the field and not on our property. I'm sorry."
SR: "Call the police!"
Me: "I can't do that. I'm sorry. If you feel you need to call the police, that is up to you, but I can't call them for this reason."
SR: "I'm not calling them! I want YOU to call them! I work 80 hours a week and it is SATURDAY and they are DISTURBING me! I pay $XXXX in rent to live here!"
Me: "I'm sorry that you are disturbed, but I really cannot call the police."
SR: "FINE!" -Hangs up-
In review:
1) The soccer people were on the soccer field, playing soccer. They were not on our property. I have absolutely no control over them.
2) Yes, someone was using a small megaphone type thing, but it was NOT that loud. I could not hear it from anywhere inside the building. He must have been sitting on his balcony, which faced the field. Of COURSE he's going to hear it!
3) I am NOT calling the police over that. I've only called the police twice on the job- once because some people were stuck in an elevator (called fire department, actually), and once because a resident we had evicted was back on the property, trespassing, and threatening me. I am not calling the cops because you think the soccer game is too loud.
4) Like you said, it's Saturday. Afternoon. A perfectly reasonable time for a soccer game. It's not like it's 3 am here.
5) You fail in general.
Me=me
SC= Sucky Resident
-Phone rings-
Me: Thanks for calling *Nut House Apartments*, this is bammertheblue, how may I help you?
SR: This is Mr. SR in apartment 1017 and I need to report something. There is a soccer game across the street and someone is announcing the game with a loudspeaker! It is SATURDAY and this is disturbing me! I want you to do something about it!"
Me: "I'm sorry. I can't hear it from where I am. Could you hold for a moment while I look across the street and see what's going on?"
SR: "You can't hear it? It's SO LOUD! Okay, I'll hold."
-I go outside. From the way he was complaining, I was expecting to see some huge loudspeaker setup and hear a huge racket. What I see is a normal soccer game, and a man with one of those small hand-held amplifier things, doing some announcing. Yes, it was louder than usual, but not that much. I come back to the phone-
Me: "Thanks for holding. I can hear it when I go outside, but to be honest I don't think there's anything I can do about it, because they are on the field and not on our property. I'm sorry."
SR: "Call the police!"
Me: "I can't do that. I'm sorry. If you feel you need to call the police, that is up to you, but I can't call them for this reason."
SR: "I'm not calling them! I want YOU to call them! I work 80 hours a week and it is SATURDAY and they are DISTURBING me! I pay $XXXX in rent to live here!"
Me: "I'm sorry that you are disturbed, but I really cannot call the police."
SR: "FINE!" -Hangs up-
In review:
1) The soccer people were on the soccer field, playing soccer. They were not on our property. I have absolutely no control over them.
2) Yes, someone was using a small megaphone type thing, but it was NOT that loud. I could not hear it from anywhere inside the building. He must have been sitting on his balcony, which faced the field. Of COURSE he's going to hear it!
3) I am NOT calling the police over that. I've only called the police twice on the job- once because some people were stuck in an elevator (called fire department, actually), and once because a resident we had evicted was back on the property, trespassing, and threatening me. I am not calling the cops because you think the soccer game is too loud.
4) Like you said, it's Saturday. Afternoon. A perfectly reasonable time for a soccer game. It's not like it's 3 am here.
5) You fail in general.
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