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Dear Customer 1,
I am sure your potted flower smells wonderful. I, however, am allergic to said flower. Please do not shove it in my face after I politely refuse your demand to smell it. Thank you for that terriffic smell you discovered. Now I am having difficulty breathing and I am getting a headache and feeling dizzy. Double thanks for me having to purchase medicine when I realized I took the last of what I had with me. Even then I had a sinus headache for the rest of the day.
Thanks and No Love,
Me
Also, a customer complained that I treated her rudely and racist-ly. Not sure if that is a real word, but hey, it is the one she used. She wanted my name, info, and the contact for corporate. I have no idea which customer it was as she came in after I clocked out and talked to the Assistant Manager, who told the Manager on Duty, who told me that they need to have a chat with me about my actions.
Um, I treat everyone with respect and I am polite. I talked to the Manager and he had no idea that someone had complained about me. He even said he had several complements about how I am friendly and will do my best to either help someone or get someone to help them. I have an idea who complained as she met the description MOD gave me. I have the Manager and another Co-Worker to back me up how I handled that lady.
The Lady-
She comes up to the regster with two shirts, both with tags stating they are 2/$5.00. She wants to know how much it would be to purchase only one shirt. No problem. One shirt is $2.50. All is fine, right? Well, this wouldn't be a customer suck if it was. She went absolutely batshit, calling me a cheat, theif- so on and so forth. I tried to explain that five dollars divided by two items is two dollars and fifty cents. She kept interupting me with such quips as "Where do you get the fifty from?" and "That's not right." I am polite, stop talking when she starts in and I try five times to explain it to her. Oh, and the first time I explained it, I did a price check to show her that it was $2.50 a shirt and it rang up correctly.
My manager is standing a few feet away and does nothing, I guess he is testing me or something. A co-worker comes up and tries to find out what is wrong, I tell them. They try to explain that I am right, yada, yada, yoda. I even tried bringing out the 'fancy adding machine' to show her. The whole time, the lady's friend is telling her I am right and the lady is telling her friend to shut up and calling her names. I am still being polite and friendly, even though by this point I was more than ready to give her a piece of my mind. Finally, co-worker tells her point blank that the shirt is $2.50 and she can take it or leave it. Lady decides to take it and makes snide comments before finally dragging herself home to the rock she crawled out of in the first place.
I had to deal with her a second time a week or so after that. She was a miserable witch then too. She had several items that were missing the barcodes. I call a price check and MOD says to go ahead and check the next person in line out so the line wouldn't back up. The lady refused to let me check out the next person. Thankfully the people behind her were really nice to me after that lady left. It took a good five minutes to for three people to find all the barcodes for this woman. I haven't seen her since, but if I see her again, I will not check her out.
The only other person I can think of was a person with a very bad in-your-face attitude. She came in with a bag from another store. As per instructions from Manager, I asked her for her bag, saying she could pick it up on her way out. She flipped out, called me names and how this was stupid (really her words could have made a sailor blush), and she wasn't going to steal anything. She ended up storming out of the building.
If racist means I'm not going to let you break the rules or scam the store, then yeah, I am, very much so.
I am sure your potted flower smells wonderful. I, however, am allergic to said flower. Please do not shove it in my face after I politely refuse your demand to smell it. Thank you for that terriffic smell you discovered. Now I am having difficulty breathing and I am getting a headache and feeling dizzy. Double thanks for me having to purchase medicine when I realized I took the last of what I had with me. Even then I had a sinus headache for the rest of the day.
Thanks and No Love,
Me
Also, a customer complained that I treated her rudely and racist-ly. Not sure if that is a real word, but hey, it is the one she used. She wanted my name, info, and the contact for corporate. I have no idea which customer it was as she came in after I clocked out and talked to the Assistant Manager, who told the Manager on Duty, who told me that they need to have a chat with me about my actions.
Um, I treat everyone with respect and I am polite. I talked to the Manager and he had no idea that someone had complained about me. He even said he had several complements about how I am friendly and will do my best to either help someone or get someone to help them. I have an idea who complained as she met the description MOD gave me. I have the Manager and another Co-Worker to back me up how I handled that lady.
The Lady-
She comes up to the regster with two shirts, both with tags stating they are 2/$5.00. She wants to know how much it would be to purchase only one shirt. No problem. One shirt is $2.50. All is fine, right? Well, this wouldn't be a customer suck if it was. She went absolutely batshit, calling me a cheat, theif- so on and so forth. I tried to explain that five dollars divided by two items is two dollars and fifty cents. She kept interupting me with such quips as "Where do you get the fifty from?" and "That's not right." I am polite, stop talking when she starts in and I try five times to explain it to her. Oh, and the first time I explained it, I did a price check to show her that it was $2.50 a shirt and it rang up correctly.
My manager is standing a few feet away and does nothing, I guess he is testing me or something. A co-worker comes up and tries to find out what is wrong, I tell them. They try to explain that I am right, yada, yada, yoda. I even tried bringing out the 'fancy adding machine' to show her. The whole time, the lady's friend is telling her I am right and the lady is telling her friend to shut up and calling her names. I am still being polite and friendly, even though by this point I was more than ready to give her a piece of my mind. Finally, co-worker tells her point blank that the shirt is $2.50 and she can take it or leave it. Lady decides to take it and makes snide comments before finally dragging herself home to the rock she crawled out of in the first place.
I had to deal with her a second time a week or so after that. She was a miserable witch then too. She had several items that were missing the barcodes. I call a price check and MOD says to go ahead and check the next person in line out so the line wouldn't back up. The lady refused to let me check out the next person. Thankfully the people behind her were really nice to me after that lady left. It took a good five minutes to for three people to find all the barcodes for this woman. I haven't seen her since, but if I see her again, I will not check her out.
The only other person I can think of was a person with a very bad in-your-face attitude. She came in with a bag from another store. As per instructions from Manager, I asked her for her bag, saying she could pick it up on her way out. She flipped out, called me names and how this was stupid (really her words could have made a sailor blush), and she wasn't going to steal anything. She ended up storming out of the building.
If racist means I'm not going to let you break the rules or scam the store, then yeah, I am, very much so.
That poor woman... she really didn't get "where the fifty came from" did she? I guess it's not nice to laugh at people who can't count but geez. Still, too bad your manager couldn't have stepped in. If she had heard "authority" say that, yes, 5 divided by 2 is 2.50, then maybe she would have calmed down? I'm sorry you had to deal with all that, but at least you can laugh about it now I hope 
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