another satisfied customer

[vacation_rentals_suck]

Ok so this lady sends an email to us asking if the owner would accept winter rates for 4th of July week in addition to a repeat renter discount and AAA and AARP. I wrote back and simply said no.

She called

Guest: Dave, you sent me an email back and all you said was no. That offends me that you wont even take my offer to the owner for consideration

Me: sir, you are asking for winter rates in July plus discounts on top of that

Guest: given this economy, I think that is reasonable

Me: sir, it's not...youre basically asking for an almost 75% discount

Guest: so?

Me: so we cant do that

Guest: and you wont even call the owner and ask?

Me: no sir

Guest: so you just dont want my business?

Me: we do but we cant give the place away

Guest: you must not want me as a customer when you wont even attempt to help me out....all I am asking you to do is call him....if he says no, fine

Me: sir I am not going to the owner with that

Guest: son, youre being very disrespectful and I dont appreciate it. I am going to take my business to someone who knows good customer service because you dont. I make you a legitimate offer and you laugh in my face. That is not the way you treat a customer.

Me: ok

Guest: go to hell CLICK

[vacation_rentals_suck]

By the way, I know I could have put the guy on hold, pretended to call the owner, came back and told him the owner said no but I prefer not to appease someone who is a jerk to me

[jais]

I'm so impressed that you get calm rude people. Where are the screaming and swearing asshats?

[Deceptitech]

Guest: son, youre being very disrespectful and I dont appreciate it. I am going to take my business to someone who knows good customer service because you dont. I make you a legitimate offer and you laugh in my face. That is not the way you treat a customer.

Please note he said "legitimate" offer, not "reasonable". Then again, if it was a reasonable offer, he wouldn't be here now, would he.

[Spider Jerusalem]

By the way, I know I could have put the guy on hold, pretended to call the owner, came back and told him the owner said no but I prefer not to appease someone who is a jerk to me

Besides, he probably wouldn't have believed you even if you had.

The guy's got some nerve, though.

[Hyndis]

By the way, I know I could have put the guy on hold, pretended to call the owner, came back and told him the owner said no but I prefer not to appease someone who is a jerk to me

I doesn't work. Believe me, I've tried.

This sort of person just will not be happy unless they speak to the person in charge of everything and get told "absolutely not, now GTFO" by the person in charge.


And then they will throw a tantrum.

[Talon]

Legitimate offer?

"Sir, forgive me for being blunt, but your demand is quite outrageous, and not worth my boss's attention."

Oh if only..

[XCashier]

Ok so this lady sends an email to us ...She called

...Me: sir, you are asking for winter rates in July plus discounts on top of that
...Me: sir, it's not...youre basically asking for an almost 75% discount

Was it a man or a woman?

Guest: you must not want me as a customer

Right in one!

[Wingates_Hellsing]

Nor do I want you as a potential customer, caller, aquaintance, or conversationalist... in fact, I can't remember why I'm wasting time talking with you in the first place... the owner has informed me that this minute and a half has costed roughly XXX dollars, we expect your reimbursement within a reasonable timeframe.

I hope you choke on a pretzel, have a horrible day and goodriddance.


now that is an if only that warrents the creation of a time machine... it has a $ value!

[vacation_rentals_suck]

It was a man, I'm sorry

[tropicsgoddess]

Dun Dun Dun...another one bites the dust, and another one gone and another one gone another one bites the dust.

[Ree]

Was it a man or a woman?

Yeah...that confused the heck out of me, too.
Glad you clarified, but I have to wonder, how do you mix up the gender of a sucky customer?

[Red_Dazes]

but I have to wonder, how do you mix up the gender of a sucky customer?

Easily... all the suck gets filed into ONE category... They become ambiguous bearers of SUCK... except for their leaders who stand out for their Ass-baggary and EW-ness....

...at least... thats how it works in my head...

[Anakah]

Man you get abused like crazy at this job... I'm not so good with SC's I think I would've been fired by now. You are awesome and have a LOT of patience!

[Astrokitty]

The thing that always gets me about these idiots - they're not after food, or (normal) housing, or clothes, or medicine.

It's a freakin' vacation rental they're already able to drop thousands of dollars on!

We should all be so hard-up.