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One of the things that I can't stand is when the phone rings after our store is closed. Most of us who work here have each others cell phone numbers so no one important is going to call after close. Even corporate is smart enough not to do that, they have the Manager's cell number too.
Now technically we're not required to answer the phone after close for obvious reasons.
Unfortunately we have no answering service so if the phone does not get picked up it rings...and rings...and rings...and annoys the CRAP out of me!
So I've taken to answering it from time to time but I got tired of dealing with customer inquiries after close.
As a countermeasure, I switched from using the standard opening spiel to using the standard spiel but adding "we are now CLOSED." to the end of it. This doesn't work every time, but a lot of customers will not bother continuing the call after I say we're closed.
This guy did.
He wanted to know if we had a couple of games in, I told him we did and gave him some prices. Now remember I clearly stated the store was closed when I did the phone greeting.
I saw no cars around between then and when I left the store at 6:40 (we close at 7 on Sundays).
The next day this guy comes in and I didn't immediately know it was the same dude who called me last night until he started recounting his experience.
SC: I was pissed off last night when I got here and no one was here. I called and some guy answered, said he had the games I wanted but when I got here the store was closed. What the hell?
Me: Actually I sir, I was the guy you were talking to and I did clearly tell you we were already closed.
SC: WHAT?? Why would you give me those prices and make me come down here if you were closed?
Me: I didn't make you go anywhere, I gave you the prices. You chose to come down here.
SC: You should have known that by asking for those prices I'd be on my way down to get the games.
Me: Sir I am not psychic, many customers call wanting prices on games with absolutely no intention to come down here and pick them up.
SC: You are open until 9 every day of the week, why not stay open until 9 on Sundays?
Me: We close earlier on Sundays so we can spend more time with our friends and family on sunday nights.
SC: Well that's inconvenient. You guys should stick with the same hours every day to make it less confusing for people.
Me: I don't make the hours, it's a corporate decision.
SC: Well you should tell your bosses it would be a good idea to change your hours to make it easier for your customers.
Me: So you want me to tell corporate that we should be willing to work more hours just because customers have a hard time remembering that we close early on Sunday?
SC: Yeah!
Me: Do you ever work sundays?
SC: Hell no, I get all my weekends off. That's one of the nice perks of having a real job.
(I could have reeally gone off on him for that one but I decided not to as it would not have been pretty...)
Me: Well if you did work Sundays you'd know how all of us feel. I don't particularly like working at all on Sundays and I certainly would not be happy working longer on sundays. Our hours are clearly posted on the door as always. If you have difficulty remembering them, there's a 24 hour wal-mart a couple of blocks away.
SC: You know I don't appreciate being treated this way. I'm leaving. Don't be surprised if your manager gets a complaint about you soon.
I haven't heard of any complaints...yet.
Moron.
Now technically we're not required to answer the phone after close for obvious reasons.
Unfortunately we have no answering service so if the phone does not get picked up it rings...and rings...and rings...and annoys the CRAP out of me!
So I've taken to answering it from time to time but I got tired of dealing with customer inquiries after close.
As a countermeasure, I switched from using the standard opening spiel to using the standard spiel but adding "we are now CLOSED." to the end of it. This doesn't work every time, but a lot of customers will not bother continuing the call after I say we're closed.
This guy did.
He wanted to know if we had a couple of games in, I told him we did and gave him some prices. Now remember I clearly stated the store was closed when I did the phone greeting.
I saw no cars around between then and when I left the store at 6:40 (we close at 7 on Sundays).
The next day this guy comes in and I didn't immediately know it was the same dude who called me last night until he started recounting his experience.
SC: I was pissed off last night when I got here and no one was here. I called and some guy answered, said he had the games I wanted but when I got here the store was closed. What the hell?
Me: Actually I sir, I was the guy you were talking to and I did clearly tell you we were already closed.
SC: WHAT?? Why would you give me those prices and make me come down here if you were closed?
Me: I didn't make you go anywhere, I gave you the prices. You chose to come down here.
SC: You should have known that by asking for those prices I'd be on my way down to get the games.
Me: Sir I am not psychic, many customers call wanting prices on games with absolutely no intention to come down here and pick them up.
SC: You are open until 9 every day of the week, why not stay open until 9 on Sundays?
Me: We close earlier on Sundays so we can spend more time with our friends and family on sunday nights.
SC: Well that's inconvenient. You guys should stick with the same hours every day to make it less confusing for people.
Me: I don't make the hours, it's a corporate decision.
SC: Well you should tell your bosses it would be a good idea to change your hours to make it easier for your customers.
Me: So you want me to tell corporate that we should be willing to work more hours just because customers have a hard time remembering that we close early on Sunday?
SC: Yeah!
Me: Do you ever work sundays?
SC: Hell no, I get all my weekends off. That's one of the nice perks of having a real job.
(I could have reeally gone off on him for that one but I decided not to as it would not have been pretty...)
Me: Well if you did work Sundays you'd know how all of us feel. I don't particularly like working at all on Sundays and I certainly would not be happy working longer on sundays. Our hours are clearly posted on the door as always. If you have difficulty remembering them, there's a 24 hour wal-mart a couple of blocks away.
SC: You know I don't appreciate being treated this way. I'm leaving. Don't be surprised if your manager gets a complaint about you soon.
I haven't heard of any complaints...yet.
Moron.
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