How stupid are you?

[Refkeila]

Okay, so we have iced coffees now, as opposed to iced cappiccinos. Iced cappiccinos are blended, iced coffees are coffee. Poured over ice. Simple? Everyone got it? Good, let's move on.

Sc comes in and asks about the iced coffee. I explain it in detail. She orders one, I make it for her.

"Oh.. I wanted the iced cappiccino."

...

[zigcat]

If you don't ask for what you want, you get what you don't want.

[Trayol]

I've had this problem with the dairy store's iced and frozen lattes.Iced lattes are coffee poured over ice. Frozen are blended with coffee ice cream and ice.

Do people ask what the difference is before ordering and become upset when they get the iced instead of frozen? Not often enough.

[Mnemjian]

My bf works at [fancyish coffee shop] where their customer service is known for being really super. Well, if a customer orders the wrong drink, bf has to make them the one they wanted, for free! Even though it's the SC's own stupid fault. So she's probably been spoiled by that sort of customer service. Also, the SC's get a new drink if they drop it

[mikoyan29]

My bf works at [fancyish coffee shop] where their customer service is known for being really super. Well, if a customer orders the wrong drink, bf has to make them the one they wanted, for free! Even though it's the SC's own stupid fault. So she's probably been spoiled by that sort of customer service. Also, the SC's get a new drink if they drop it

That sounds like a policy ripe for abuse....

Give me a...err a....a...whatever...

why did you give me that? I wanted blah....

[EricKei]

That sounds like a policy ripe for abuse...

Yeah. I'm gonna order a small capp, but what I REALLY want is a half a dozen super-mega jumbo's with precisely 0.7526508 ounces of whipped cream on each. And I want it all free and NOW.

Egads, that policy stinks.

[Mnemjian]

Yeah. I'm gonna order a small capp, but what I REALLY want is a half a dozen super-mega jumbo's with precisely 0.7526508 ounces of whipped cream on each. And I want it all free and NOW.

Egads, that policy stinks.

Actually, that's a good idea if you want to scam the system a little. I think it's supposed to be for people who are too spacey to remember that they don't like hazelnut syrup, they like VANILLA syrup... but I bet a few people have taken advantage that way. It's terrible, though, when like in OP's post she explained every detail of the drink, the customer orders it, and THEN is surprised by the drink. I really don't think people like that deserve a free anything