"I USED to work in retail SO...."

[jjllbb]

Most people who have ever worked in retail are super-nice customers.

OTHERS.... the others use it to SUCK EVEN HARDER.

I had a guy today bring back 2 things that he got as gifts SIX MONTHS AGO, the total for the items was around $400, they were broken, yes BROKEN!!!, he had NO receipts and he wanted a refund??!!!!!!!

When I informed him the return policy requires all returns to have a receipt and be processed within 90 days of purchase he starts screaming "This isn't fair! I know it's your store's policy but I used to work in retail and I know you can refund me! And you should!" blah blah blah.

I think: really, really you didn't have enough time in SIX MONTHS TO DRAG YOUR A** DOWN HERE? YOU PROBABLY BROKE THEM MOTHER F***ER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!


"I used to work in retail so i KNOW you have to do what i say because i'm the customer!" I want to KILL everyone with this mentality. I've gotten SO many people screaming this at me lately.


And this guy was AFTER the B***H this morning who I STILL WANT TO SPORK IN THE EYE. I hope I never see her again. She also had a problem with the return policy. And of course she got her way via manager. She was one of those b**ches who was SOOO smug about it afterwards.

WHATS THE POINT OF HAVING A RETURN POLICY IF WE WONT ENFORCE IT????

*sigh*

[bean]

We had someone return... raw salmon the other day.

No receipt. No package. Just raw, spoiled, warm salmon in a ziplock bag. At least, we think it was salmon.

She eventually got her way too.

[BookstoreEscapee]

I STILL WANT TO SPORK IN THE EYE.

Hehe... there's a mental image

[crashhelmet]

I get customers like this as both a bartender and a computer tech.

In bartending, customers will tell you how to make a drink properly because they "used to be a bartender" and that drink is supposed to have more alcohol. If they did used to be a bartender, they'd know what the proportions were supposed to be and that even with said proportions, the house still calls the shots.

In tech work, Everyone's an engineer of some sort and the only possible cause for their problems is our product is crap or we don't know what we're doing. Things that sound so off the wall like a cordless phone interfering with a wireless router are impossible. (They're both 2.4GHz and operate on some of the same channels) But when they pick up their phone and all of a sudden they lose their wireless connection from their laptop to their router, it's our Internet service that's crap.

CH

[Teysa]

I'm not that surprised about the manager caving on the second woman. I used to hate it so much when I'd try to enforce policy on returns only to have a manager override me. Even worse was when the customer would come back and call me a liar. And people wonder why I despise the general public.

[SugarBeef]

We had someone return... raw salmon the other day.

No receipt. No package. Just raw, spoiled, warm salmon in a ziplock bag. At least, we think it was salmon.

She eventually got her way too.

I feel for you there, I work in produce now. Once a week at least, I see people come in with month old produce still in our bags, never touched, wanting a refund because it went bad. This is obviously our fault, we made them let their perishables sit on the counter for a month without being touched. I bet they demand refunds on half-emptied gallons of milk that went past the expiration date too.

[bammertheblue]

Ah yes, the ridiculous return people- annoying workers everywhere. I got so many of these when I was a cashier that I would cringe inwardly whenever anyone wanted to return anything- even the rare legitimate return. And I don't think it's just me- the other day I was at Old Navy seeing if I could return two shirts that my mom bought online and gave me as gifts. They're not my style and I wanted to exchange them for something that was. The nice cashier told me I couldn't return them because I didn't have a receipt and they were purchased online. From the look on her face, she was anticipating me turning into an SC and demanding to speak to a manager Right Now Or Else, Dammit. I think she was kinda shocked when I said, "Ok, makes sense. I just thought I'd see if it was possible." and walked away.

[bean]

I feel for you there, I work in produce now. Once a week at least, I see people come in with month old produce still in our bags, never touched, wanting a refund because it went bad. This is obviously our fault, we made them let their perishables sit on the counter for a month without being touched. I bet they demand refunds on half-emptied gallons of milk that went past the expiration date too.

I admit, I've returned things to my own store, but with a decent enough reason.

I've gotten my money back on 3 meals I purchased in the store, every time because the store manager flat out told me "Dude, get your money back, you're not happy with it and it looks like shit", they saw me sitting there with a barely eaten meal with a disgusted look on my face.

First time, the chicken was so dry I couldn't even chew it, the next time the chicken in the meal was undercooked, the last time it just tasted like crap and I couldn't eat it.

I returned some ground beef that turned gray the day after I bought it. Well, I threw it away and brought the label and receipt back - it stunk up my entire apartment like rotting cow when I opened it. It had to be nearly expired when it was ground, and knowing our meat department manager, that's very likely (I rarely buy meat from work after working in the meat dept for a short stint). I made sure I talked to the meat dept manager about that one - meat should be good for at least 2-3 days after being ground.

I returned some grated cheese the day I bought it - I opened it and it was half mold. The supervisor handling that one told me "Now you sound like some of our customers!" until I told her to look inside it and she saw all the mold. In the store's defense, it was a pre-packaged product, nobody at the store level had anything to do with it.

I'm not normally one to return anything except for broken electronics, but a 3 pound package of organic ground beef and a $5 package of moldy grated cheese ticks me off a bit.

[Automan Empire]

I remember as a kid, clothes shopping with my Mom.
She had the habit of taking hangers off the rack, looking at the shirt, and laying it over the display instead of hanging it back from whence it came.

Then she'd complain how "everything's all jumbled on these racks."

We KNEW that she wouldn't let US get away with that type of crap at home! If we called her on it, she'd haughtily say, "They pay people to put the stuff back."

How did she know this? SHE ONCE WORKED IN THE CLOTHING DEPARTMENT OF A LARGE DEPARTMENT STORE!

[mattm04]

I feel for you there, I work in produce now. Once a week at least, I see people come in with month old produce still in our bags, never touched, wanting a refund because it went bad. This is obviously our fault, we made them let their perishables sit on the counter for a month without being touched. I bet they demand refunds on half-emptied gallons of milk that went past the expiration date too.

Yes, yes they do. At my store they get it. Buy too much cake an ice cream for a party, return it no questions asked.

[katie kaboom]

"I used to work in retail so i KNOW you have to do what i say because i'm the customer!"

I'd be interested to know where he worked that would have allowed customers to do what he was trying to do.

[tropicsgoddess]

If that SC worked in retail like he claims he did (which I call bullshit), he would've known better than to try and get a refund on a broken item that was purchased SIX MONTHS ago without a receipt. Idiot.

[EricKei]

When I hear a CS make the "I used to work in retail" claim and then proceed to act like he did, it makes me picture the "I'M A LAWYER AND I WILL F*ING SUE YOU!" people...better than 9 times out of 10, he's full of it, or he more than likely would not act that way. Maybe he was in retail...once...at age 17...and was fired within a week for NCNS's and general suckage.

[Imogene]

but I used to work in retail

She was one of those b**ches who was SOOO smug about it afterwards.

Translation: "I'm about to do an ass pull of epic proportions for my logic to justify making you do the return, or I will break down and start a full blown pout, right here in the store. If you do as I say, I won't embarass you."

I had a customer back when I worked at <reverential tone> "The Chesterfield" </tone> who asked me if we had some movie or other, and my immediate reply was, "No." She turned to CW standing next to me, asked again, and he looked it up in the system. He found a listing, and said, "We have a listing..."
She turned to me and said, "I hate to tell you your job, but..." and let it hang there.
CW opens the listing, and goes, "Oh, but it's out of print. We can't get it."
I was this close to saying, "I hate to tell you my job, but..." as she scampered off, head held down.

[Peppergirl]

This is why I blame spineless managers for the current state of customer relations - more so that the idiot SC's themselves.

If they didn't cave to the behavior, it wouldn't be such a shitty problem of epidemic proportions, now would it?