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Been a long time lurker and commented on other people's stories but never had any of my own...until today.
I work in the salad bar at Golden Corral Buffet. And I practically never get sucky customers. Sometimes dumb ones but not mean. The servers and maybe The hot food bar.
Anyway I actually have two stories to tell. One is a server's story and one is mine.
The back stabbing family.
For the past week nearly every night we had this asian family passing through our city. And they have come around when we're a half hour (mostly sometimes ealier) away from closing.
From what I was told they complained they've been pushed out of the restaurant each night when we close.
Not true, when we have last minute customers we let them get their share of food while we clean without breaking down the bars. And the servers and managers will go around and ask if they are going to get anymore from any of the bars. In a polite way.
Finally on monday they said they weren't coming back (LIE!) They were back on wednesday. And this is where I see them and hear the story when they're gone. They were actually very polite. Even to our server who is a sweetheart and left her a tip.
But it wasn't until after they were gone they called back and said the service was bad, they were pushed out, and the server cussed at them. Thankfully our manager stood her ground and not letting them get satisfaction.
I was pretty surprised by this as I was watching the manager dealing with them over the phone.
Take a Hike!
It was around 6pmish when this woman came in. A rush of people came in as well so I was busy filling the bar as fast as I could since I'm kinda slow.
I catch this woman picking out iceberg lettuce with a different set of tongs that came from the sliced jalepeneos. I spotted the lettuce tongs somewhat buried under the pile a lettuce. Remembering what my doctor said. ("Don't be afraid to speak up". I'm very introverted and trying to become more social) I wanted to point it out.
Me - Hi
(thoughts in italics)
ML - Mean lady
Me: *being polite* We do have tongs for the lettuce. *pulling them out gently from underneath the pile of lettuce and setting them on top of the pile and switch out the jalepeneo tongs for new ones* (I didn't realize she was glaring at me until..)
ML: Take a hike.
Me: *pause* huh? wait what? ( I actually thought I didn't hear her right and realized thats exactly what she just said)
ML: *being snooty* Those tongs were on the side, thats why I used the other ones.
Me:... (I was rather speechless as I never had anyone ever tell me that. My mind was racing on what to say next as my "Super happy mode", which I haven't used in YEARS, began to kick in when dealing with someone like her.)
ML: Where is you manager.
Me: I'm happy mode at that point. Thank goodness.
My manager is at the front line.
I haven't heard anything about her from my managers but I told the store manager what happen when I saw him. And then my manager and asked if I was in trouble for doing that. Thankfully she said no and store manager said its best not to say anything. And I'm glad I never said anything further to counter "take a hike"
But still, was I wrong? I would think in something in that situation they would be more understanding. And I want to think she was having a bad day because from all the stories I've read here, I never heard of a customer tell off an employee by saying that.
Your thoughts?
I work in the salad bar at Golden Corral Buffet. And I practically never get sucky customers. Sometimes dumb ones but not mean. The servers and maybe The hot food bar.
Anyway I actually have two stories to tell. One is a server's story and one is mine.
The back stabbing family.
For the past week nearly every night we had this asian family passing through our city. And they have come around when we're a half hour (mostly sometimes ealier) away from closing.
From what I was told they complained they've been pushed out of the restaurant each night when we close.
Not true, when we have last minute customers we let them get their share of food while we clean without breaking down the bars. And the servers and managers will go around and ask if they are going to get anymore from any of the bars. In a polite way.
Finally on monday they said they weren't coming back (LIE!) They were back on wednesday. And this is where I see them and hear the story when they're gone. They were actually very polite. Even to our server who is a sweetheart and left her a tip.
But it wasn't until after they were gone they called back and said the service was bad, they were pushed out, and the server cussed at them. Thankfully our manager stood her ground and not letting them get satisfaction.
I was pretty surprised by this as I was watching the manager dealing with them over the phone.
Take a Hike!
It was around 6pmish when this woman came in. A rush of people came in as well so I was busy filling the bar as fast as I could since I'm kinda slow.
I catch this woman picking out iceberg lettuce with a different set of tongs that came from the sliced jalepeneos. I spotted the lettuce tongs somewhat buried under the pile a lettuce. Remembering what my doctor said. ("Don't be afraid to speak up". I'm very introverted and trying to become more social) I wanted to point it out.
Me - Hi
(thoughts in italics)ML - Mean lady
Me: *being polite* We do have tongs for the lettuce. *pulling them out gently from underneath the pile of lettuce and setting them on top of the pile and switch out the jalepeneo tongs for new ones* (I didn't realize she was glaring at me until..)
ML: Take a hike.
Me: *pause* huh? wait what? ( I actually thought I didn't hear her right and realized thats exactly what she just said)
ML: *being snooty* Those tongs were on the side, thats why I used the other ones.
Me:... (I was rather speechless as I never had anyone ever tell me that. My mind was racing on what to say next as my "Super happy mode", which I haven't used in YEARS, began to kick in when dealing with someone like her.)
ML: Where is you manager.
Me: I'm happy mode at that point. Thank goodness.
My manager is at the front line. I haven't heard anything about her from my managers but I told the store manager what happen when I saw him. And then my manager and asked if I was in trouble for doing that. Thankfully she said no and store manager said its best not to say anything. And I'm glad I never said anything further to counter "take a hike"
But still, was I wrong? I would think in something in that situation they would be more understanding. And I want to think she was having a bad day because from all the stories I've read here, I never heard of a customer tell off an employee by saying that.
Your thoughts?
I wasn't thinking about the food allergy part. Just cross contamination in general.
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