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On a day with really very little fuss there was one shining beacon of SC-ness. He was expertly trained in pissing off wait-staff. Our journey begins at a time when everyone else's shifts had finished, leaving only me out front. Not an ideal situation, but hey, these things happen. This guy is stood in our takeaway area waiting as I'm rushing around. I apologise a couple of times as I go past him. A couple of minutes later I get to him and he decides that he now wants to eat in and calls in the other 5 people to join him. On his way in he says he wants a free drink for waiting. I tell him that I don't have the authority to do that. Also (and I didn't say this) but he chose to wait, there are other takeaways in the area.
SC Strike 1: Trying for free stuff.
So the group sit down and I go to take drink orders. They tell me that more people are due to join them so I tell them no problem and that I'll take their drinks for now and sort the others out when they get there. I bring them up their drinks and the other two have arrived. They both order drinks too so I start to leave the table to go sort the new drinks and I hear main SC dog-whistle for my attention. I ignored him and carried on. I'm not a dog and won't be treated as one.
SC Strike 2: Whistling at me as if I was a dog, across the restaurant.
I return to the table with more drinks and take the order. They order their pizzas well done, which I've not heard of....ever. Not really sure we can even do that really, but ok. I notice the drink jug is empty so offer to refill it for them. They say yes and main SC yells after me 'TO THE TOP!".
SC Strike 3: Shouting, being obnoxious and disturbing other customers (everyone currently dining looked over towards it).
I take the jug back filled right to the top. During the time they ate they were rude to another member of staff and me a couple more times, bringing in SC Strike 4. However, the real annoyance came at the time of the bill. I take it over to them and I see them examining it. Immediately I know that they're going to make stuff up to get money off. He finger clicks me over and by this point my patience has entirely evaporated. He points to an item on the bill and tries telling me I've over charged for something. When I try and explain every person on the table yells at me that its my fault. I grab a menu and show them that its right.
At this point main SC says, 'Oh, don't worry about it. I'm sure I'll find something.'
Me: I'm sure you will.
I left at this point and my fuming must have been pretty apparent because they all paid in full. Honestly though, these were my most difficult customers for a fair while.
SC Strike 1: Trying for free stuff.
So the group sit down and I go to take drink orders. They tell me that more people are due to join them so I tell them no problem and that I'll take their drinks for now and sort the others out when they get there. I bring them up their drinks and the other two have arrived. They both order drinks too so I start to leave the table to go sort the new drinks and I hear main SC dog-whistle for my attention. I ignored him and carried on. I'm not a dog and won't be treated as one.
SC Strike 2: Whistling at me as if I was a dog, across the restaurant.
I return to the table with more drinks and take the order. They order their pizzas well done, which I've not heard of....ever. Not really sure we can even do that really, but ok. I notice the drink jug is empty so offer to refill it for them. They say yes and main SC yells after me 'TO THE TOP!".
SC Strike 3: Shouting, being obnoxious and disturbing other customers (everyone currently dining looked over towards it).
I take the jug back filled right to the top. During the time they ate they were rude to another member of staff and me a couple more times, bringing in SC Strike 4. However, the real annoyance came at the time of the bill. I take it over to them and I see them examining it. Immediately I know that they're going to make stuff up to get money off. He finger clicks me over and by this point my patience has entirely evaporated. He points to an item on the bill and tries telling me I've over charged for something. When I try and explain every person on the table yells at me that its my fault. I grab a menu and show them that its right.
At this point main SC says, 'Oh, don't worry about it. I'm sure I'll find something.'
Me: I'm sure you will.
I left at this point and my fuming must have been pretty apparent because they all paid in full. Honestly though, these were my most difficult customers for a fair while.
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