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Okay, so we’ve seen a little bit of a slow down in business recently, for obvious reasons. That being said, the question of “Will Electonics Group (The people who own The Computer Superstore) make it through the recession?” has been answered with a resounding “Fuck yes!” but that doesn;t mean we’re not having slack WEEKS, Just like The Electrical Superstore (Also owned by Electronics Group) across the street from us) The day in question was no different.
Paul and I were standing at the Tech Direct desk, just chatting the day away, putting the world to rights, as we do, when a customer, who can only be described as just downright baffleing came up to the desk
Paul: Poor sap who had to deal with this
Me: Smart mouth
SC: Sucky customer
DM: Duty Manager
Paul: Hiya.
SC: I want to return this. It’s crap
[I should add that when you greet Paul like that, it IMMEDIATLY gets his back up to the point where he will be as little help as possible]
Paul: What seems to be the problem with it?
SC: The Brand
Me: o.O?
Paul: Okay, the brand is not actually a fault with the machine.
SC: Acer are shit, I know this for a fact
Me: You realise that Acer are rated the No. 1 laptop and PC manufacturer in the world, right?
Paul: And we see the fewest returns on this brand
SC: There’s all kinds of problems with it
Paul: Well, if you give me specific problems, I can test for them
SC: Why do you need to test it? I’m telling you there’s a problem and I’m a customer, don’t you know that the customer is always right? Thats the saying
Me: Funny how customers often forget the rest of that saying where the words “Foolish and downright stupid” are used
SC: *Ignoreing Flea* Look mate, I drive a 42 grand car. Everything has to be just right for me and this isn’t right.
Paul and me: What the...? *looks at each other*
SC: The guys at work told me that Acer are shit and they are making fun of me for buying one. They know everything about computers, they can program in C++
Me: oooh, the program in C++? Well, C++ was the first language I learned and it’s EASY. Lets see, I can do C++, C#, PHP, Basic, Visual Basic, Python and SO many others.
Paul: so if they know everything, Flea here must be some super-brain or somthing.
SC: I want to return this computer!
Paul: Unless there’s a fault with it; I can not return it
SC: Well...ah...the mouse. Stupid multi-touch thing. It keeps zooming in when I don’t want it to
So Paul turns on the laptop and starts just using it...sure enough the mouse zooms by it’s self, so paul pulls off the sticker on the mouse pad
SC: HEY!! Did I authorise you to do that?!
Paul: ...It’s a sticker. It’s supposed to be removed
SC: but where does it say that in the instructions?
Paul: It doesn’t but Neither does it say that you need to remove the computer from the box or open the lid to use it.
SC: Well, I want to see your manager. I didn’t authorise you to do that
DM: (Who was standing in the TechDirect area already) What my collegeue did was right. And we’re not giving you your money back on the basis that you don’t like the computer
SC: Well, in that case I’ll stand on your carpark with a banner that says The computer superstore rip you off. What about my consumer rights that if I don’t like a product, I can return it
All: You don’t have that right.
Paul: No one in the electronics industry offers a try before you buy basis either
SC: So why, when you buy something from Argos, if you don’t like it, do you have the right to return it there?
DM: that is their company policy, not the law. Our company does not have that policy
SC: you haven’t heard the last of this. I will be out on that carpark tomorrow
DM: we will have the police move you along then
SC: you can;t do that if I am more than a meter away from the store, I am off your property
DM: Off ours, yes, but Alstom Retail Parks own the carparks, Alstom Road and Apple Tree Way. We will just call them and THEY will have you moved
Needless to say he storms off, computer in hand, muttering something that none of us cared to listen to
Today rolls around, we’re no busier than yesterday and all of a sudden we here “Peng-Pong! Manager announcement. Duty Manager to the front of the store please. Duty Manager to the front of the store please. Thank you. BLIP!
Manager goes to the front of the store and GUESS who is there with a banner?
Thins was, there was nothing we could do because he wasn’t on the path immediately infront of the store, but the tarmac of the carpark, so we had to call the retail park. They did turn up with the police, who arrested him for trespassing.
And Yes, the retail park will be pressing charges.
Idiot
Paul and I were standing at the Tech Direct desk, just chatting the day away, putting the world to rights, as we do, when a customer, who can only be described as just downright baffleing came up to the desk
Paul: Poor sap who had to deal with this
Me: Smart mouth
SC: Sucky customer
DM: Duty Manager
Paul: Hiya.
SC: I want to return this. It’s crap
[I should add that when you greet Paul like that, it IMMEDIATLY gets his back up to the point where he will be as little help as possible]
Paul: What seems to be the problem with it?
SC: The Brand
Me: o.O?
Paul: Okay, the brand is not actually a fault with the machine.
SC: Acer are shit, I know this for a fact
Me: You realise that Acer are rated the No. 1 laptop and PC manufacturer in the world, right?
Paul: And we see the fewest returns on this brand
SC: There’s all kinds of problems with it
Paul: Well, if you give me specific problems, I can test for them
SC: Why do you need to test it? I’m telling you there’s a problem and I’m a customer, don’t you know that the customer is always right? Thats the saying
Me: Funny how customers often forget the rest of that saying where the words “Foolish and downright stupid” are used
SC: *Ignoreing Flea* Look mate, I drive a 42 grand car. Everything has to be just right for me and this isn’t right.
Paul and me: What the...? *looks at each other*
SC: The guys at work told me that Acer are shit and they are making fun of me for buying one. They know everything about computers, they can program in C++
Me: oooh, the program in C++? Well, C++ was the first language I learned and it’s EASY. Lets see, I can do C++, C#, PHP, Basic, Visual Basic, Python and SO many others.
Paul: so if they know everything, Flea here must be some super-brain or somthing.
SC: I want to return this computer!
Paul: Unless there’s a fault with it; I can not return it
SC: Well...ah...the mouse. Stupid multi-touch thing. It keeps zooming in when I don’t want it to
So Paul turns on the laptop and starts just using it...sure enough the mouse zooms by it’s self, so paul pulls off the sticker on the mouse pad
SC: HEY!! Did I authorise you to do that?!
Paul: ...It’s a sticker. It’s supposed to be removed
SC: but where does it say that in the instructions?
Paul: It doesn’t but Neither does it say that you need to remove the computer from the box or open the lid to use it.
SC: Well, I want to see your manager. I didn’t authorise you to do that
DM: (Who was standing in the TechDirect area already) What my collegeue did was right. And we’re not giving you your money back on the basis that you don’t like the computer
SC: Well, in that case I’ll stand on your carpark with a banner that says The computer superstore rip you off. What about my consumer rights that if I don’t like a product, I can return it
All: You don’t have that right.
Paul: No one in the electronics industry offers a try before you buy basis either
SC: So why, when you buy something from Argos, if you don’t like it, do you have the right to return it there?
DM: that is their company policy, not the law. Our company does not have that policy
SC: you haven’t heard the last of this. I will be out on that carpark tomorrow
DM: we will have the police move you along then
SC: you can;t do that if I am more than a meter away from the store, I am off your property
DM: Off ours, yes, but Alstom Retail Parks own the carparks, Alstom Road and Apple Tree Way. We will just call them and THEY will have you moved
Needless to say he storms off, computer in hand, muttering something that none of us cared to listen to
Today rolls around, we’re no busier than yesterday and all of a sudden we here “Peng-Pong! Manager announcement. Duty Manager to the front of the store please. Duty Manager to the front of the store please. Thank you. BLIP!
Manager goes to the front of the store and GUESS who is there with a banner?
Thins was, there was nothing we could do because he wasn’t on the path immediately infront of the store, but the tarmac of the carpark, so we had to call the retail park. They did turn up with the police, who arrested him for trespassing.
And Yes, the retail park will be pressing charges.
Idiot
I hope they ban his ass.
But his friends obviously wernt
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