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Long time no post! This is not due to lack of SCs, just lack of will.
I'll start with a story that should have been posted a long time ago.
Buy Six, Get Sick
I gotta say, after reading so many Customerssuck posts, this really shouldn't have surprised me. But I never would have thought someone would COMPLAIN about the buy six donuts, get six free deal.
Me: Okay, your total is 5.00 even.
SC: That's wrong.
Me: ? Six donuts cost 4.99, and you're getting twelve...
SC: A dozen donuts are 7.49. It should be half of that for six!
Me: (Whoa,someone discovered capitalism! What'll I do?!)
Shift Lead D: (Stepping in) Yes sir, but the price is 4.99 for six. We have to go by that price, and then you get six after that.
SC: That's a rip off!
Shift Lead D: By buying six and getting six, you still save about 2.50.
SC: -grumbles and pays while still muttering about how it's wrong-
Me: Thanks, D.
Seriously though? You're complaining? If you want, I can just charge you full price for the dozen. -_- It would be my pleasure.
After some time, the Buy 6 Get Sick promotion ended, and now we have 99 cent iced coffee and lattes.
Unexpected
One weekend we were getting slammed at both DT and Front Counter with people. We have a very small, weird parking lot, which causes for a lot of confusion traffic wise and lines that go into the road. (I don't understand why people use DT when it's clear there's a line of 7 cars, but that's a different story) Because we were so swarmed, everyone's nerves were at their breaking point, and we were running like chickens with our heads cut off. Most frazzled was my Shift Lead V, because during all of this chaos, she still had a lot of paperwork to do in the office and had no idea when she would be able to go home because of it. So panicking to get the DT orders done as fast as possible, she gets this.
SLV: "Hi, can I help you?"
Woman: "Hi, I'd like a small iced coffee."
SLV: (Rather impatiently) "Would you like cream or sugar in that?"
Woman: "... If you don't get cream in your coffee, does that make it black?"
SLV: (Totally thrown, starts laughing) "... y...es...?"
It was so amusing and surprising that we were all able to relax and get things done with a light hearted attitude. Thanks, lady!
Passive Aggressiveness
Have you ever had these kind of customers? They're the ones that freak me out the most. They're the people who, with a big smile, kindly and politely tell you that LAST TIME, you did something wrong. I've had a few of these. "Oh, not to bother you, but I just wanted to let you know, last time you guys got our coffees wrong." or "By the way, last time I was here, the coffee was burnt. (:"
What do you want me to tell you? I can apologize but I can't keep my CWs from messing up, and I make mistakes sometimes, too. I assure you, they're purely accidental. But the way they so cheerfully and nicely put it gives me a guilt trip.
And now for my favorite story thus far!
A Powerless Fight
This past Sunday was a lot of fun. Since the local college kids graduated, and the semester is over, we stopped getting attacked by constant college kids who ALL want Sausage, Egg & Cheese sandwiches and hashbrowns and lattes. So the weekend is nice and easygoing, and not at all horribly busy. So I was already in a good mood.
I was in the middle of making Coolatta mix when suddenly, all the lights went out and the machines shut off. Seeing as this is my first real job, I never FATHOMED the idea of a power outage at work, so I went "AWESOME!".
Then I realized it wasn't just a power flicker. That power wasn't coming back on. The registers couldn't ring anything out. This also meant we couldn't make sandwiches, lattes, hot coffee, coolattas, toast bagels... We could only make iced coffee and sell what was in the cooler and the shelves.
The shocking part is that we stayed open. Shift Lead V got the front counter drawer open. Coworker A put a sign up at Drive Thru explaining the power was out. We had to write down every purchase, remember the prices and use a calculator to 'ring people out' for their orders. We couldn't take cards, but with the front register drawer open, we could do cash. Writing down every purchase and how much we charged for it was a pain. Especially since some people got an odd order like "10 bagels" instead of a dozen, or an odd amount of munchkins.
We found out that the entire town had no power. They estimated we'd have no power for 3 or 4 hours. Apparently STREET LIGHTS weren't working as well. Scary!
Even more shocking was that throughout all of this, people KEPT COMING IN AND THROUGH DRIVE THRU ANYWAY. We must have explained the situation to about 40 people. We sold all the hot coffee we had really quickly. We had a lot of people roll their eyes and drive off when we told them we couldn't make hot coffee, which was rather unfair. What do you want us to do? It's not our fault the power went out. They're lucky we stayed open, and even considered keeping drive thru open.
A lot of others... were just plain stupid.
Me: I'm sorry, since we have no power right now, we don't have any hot coffee. We can't make sandwiches or toast bagels. We can still sell iced coffee, soda from the cooler, muffins, donuts and bagels, though!
SC: Can you make me a latte?
... A latte. An espresso drink with espresso made from a MACHINE. And Steamed milk from that SAME MACHINE.
... The answer is no.
Me: I'm sorry, since we have no power right now, we don't have any hot coffee. We can't make sandwiches or toast bagels. We can still sell iced coffee, soda from the cooler, muffins, donuts and bagels, though! We just can't make anything hot.
SC: Can I get a coolatta, then?
... A coolatta is a slushie. Made with a SLUSHIE MACHINE. Yes, it's cold, but that doesn't mean it doesn't need power.
... The answer is no.
Most people were pretty nice about it, though. I told a woman I was sorry about the inconvenience, and she answered "Oh, no problem, I just feel so sorry for you guys!"
Although I appreciated her thought, I couldn't help but think to myself "If you felt bad for us, you wouldn't be here buying things."
Thankfully the power didn't stay off for 3-4 hours. After about 2 hours, it came back on while I was cleaning the bathrooms with the door propped open for light. Then it just became a normal day once again (And the power was out for our busiest hours, so it was nice and slow when the lights came back!).
Though I kind of missed not having power. When it was like that, there weren't customers and employees anymore. We all started talking like people.
Whoa, that was deep. I better stop now.
I'll start with a story that should have been posted a long time ago.
Buy Six, Get Sick
I gotta say, after reading so many Customerssuck posts, this really shouldn't have surprised me. But I never would have thought someone would COMPLAIN about the buy six donuts, get six free deal.
Me: Okay, your total is 5.00 even.
SC: That's wrong.
Me: ? Six donuts cost 4.99, and you're getting twelve...
SC: A dozen donuts are 7.49. It should be half of that for six!
Me: (Whoa,someone discovered capitalism! What'll I do?!)
Shift Lead D: (Stepping in) Yes sir, but the price is 4.99 for six. We have to go by that price, and then you get six after that.
SC: That's a rip off!
Shift Lead D: By buying six and getting six, you still save about 2.50.
SC: -grumbles and pays while still muttering about how it's wrong-
Me: Thanks, D.
Seriously though? You're complaining? If you want, I can just charge you full price for the dozen. -_- It would be my pleasure.
After some time, the Buy 6 Get Sick promotion ended, and now we have 99 cent iced coffee and lattes.
Unexpected
One weekend we were getting slammed at both DT and Front Counter with people. We have a very small, weird parking lot, which causes for a lot of confusion traffic wise and lines that go into the road. (I don't understand why people use DT when it's clear there's a line of 7 cars, but that's a different story) Because we were so swarmed, everyone's nerves were at their breaking point, and we were running like chickens with our heads cut off. Most frazzled was my Shift Lead V, because during all of this chaos, she still had a lot of paperwork to do in the office and had no idea when she would be able to go home because of it. So panicking to get the DT orders done as fast as possible, she gets this.
SLV: "Hi, can I help you?"
Woman: "Hi, I'd like a small iced coffee."
SLV: (Rather impatiently) "Would you like cream or sugar in that?"
Woman: "... If you don't get cream in your coffee, does that make it black?"
SLV: (Totally thrown, starts laughing) "... y...es...?"
It was so amusing and surprising that we were all able to relax and get things done with a light hearted attitude. Thanks, lady!
Passive Aggressiveness
Have you ever had these kind of customers? They're the ones that freak me out the most. They're the people who, with a big smile, kindly and politely tell you that LAST TIME, you did something wrong. I've had a few of these. "Oh, not to bother you, but I just wanted to let you know, last time you guys got our coffees wrong." or "By the way, last time I was here, the coffee was burnt. (:"
What do you want me to tell you? I can apologize but I can't keep my CWs from messing up, and I make mistakes sometimes, too. I assure you, they're purely accidental. But the way they so cheerfully and nicely put it gives me a guilt trip.
And now for my favorite story thus far!
A Powerless Fight
This past Sunday was a lot of fun. Since the local college kids graduated, and the semester is over, we stopped getting attacked by constant college kids who ALL want Sausage, Egg & Cheese sandwiches and hashbrowns and lattes. So the weekend is nice and easygoing, and not at all horribly busy. So I was already in a good mood.
I was in the middle of making Coolatta mix when suddenly, all the lights went out and the machines shut off. Seeing as this is my first real job, I never FATHOMED the idea of a power outage at work, so I went "AWESOME!".
Then I realized it wasn't just a power flicker. That power wasn't coming back on. The registers couldn't ring anything out. This also meant we couldn't make sandwiches, lattes, hot coffee, coolattas, toast bagels... We could only make iced coffee and sell what was in the cooler and the shelves.
The shocking part is that we stayed open. Shift Lead V got the front counter drawer open. Coworker A put a sign up at Drive Thru explaining the power was out. We had to write down every purchase, remember the prices and use a calculator to 'ring people out' for their orders. We couldn't take cards, but with the front register drawer open, we could do cash. Writing down every purchase and how much we charged for it was a pain. Especially since some people got an odd order like "10 bagels" instead of a dozen, or an odd amount of munchkins.
We found out that the entire town had no power. They estimated we'd have no power for 3 or 4 hours. Apparently STREET LIGHTS weren't working as well. Scary!
Even more shocking was that throughout all of this, people KEPT COMING IN AND THROUGH DRIVE THRU ANYWAY. We must have explained the situation to about 40 people. We sold all the hot coffee we had really quickly. We had a lot of people roll their eyes and drive off when we told them we couldn't make hot coffee, which was rather unfair. What do you want us to do? It's not our fault the power went out. They're lucky we stayed open, and even considered keeping drive thru open.
A lot of others... were just plain stupid.
Me: I'm sorry, since we have no power right now, we don't have any hot coffee. We can't make sandwiches or toast bagels. We can still sell iced coffee, soda from the cooler, muffins, donuts and bagels, though!
SC: Can you make me a latte?
... A latte. An espresso drink with espresso made from a MACHINE. And Steamed milk from that SAME MACHINE.
... The answer is no.
Me: I'm sorry, since we have no power right now, we don't have any hot coffee. We can't make sandwiches or toast bagels. We can still sell iced coffee, soda from the cooler, muffins, donuts and bagels, though! We just can't make anything hot.
SC: Can I get a coolatta, then?
... A coolatta is a slushie. Made with a SLUSHIE MACHINE. Yes, it's cold, but that doesn't mean it doesn't need power.
... The answer is no.
Most people were pretty nice about it, though. I told a woman I was sorry about the inconvenience, and she answered "Oh, no problem, I just feel so sorry for you guys!"
Although I appreciated her thought, I couldn't help but think to myself "If you felt bad for us, you wouldn't be here buying things."
Thankfully the power didn't stay off for 3-4 hours. After about 2 hours, it came back on while I was cleaning the bathrooms with the door propped open for light. Then it just became a normal day once again (And the power was out for our busiest hours, so it was nice and slow when the lights came back!).
Though I kind of missed not having power. When it was like that, there weren't customers and employees anymore. We all started talking like people.
Whoa, that was deep. I better stop now.
But really, he didn't have to pay any more for the extra six. He bought six for 5 dollars, and the promotion gave him 6 more. Pre-Promotion, 6 donuts was still 5 dollars, and a dozen is 7.49. He just wanted half the price of a dozen, which would have been less.
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