Customer complains because I had the audacity to close at our POSTED TIME!

[Digitalpotato]

Considering that they told her to go into the dining room, I don't know if it's really your foster mom sucking or the KFC workers' sucking.

[Andara Bledin]

Oh, that was absolutely the workers being complete and utter douchebags.

They knew they'd screwed it up, and rather than fix it like reasonble people, they not only refused to make it right, but they threw in a little mockery while they were at it.

It's never sucky to request what you paid for in a reasonable manner.

^-.-^

[mikoyan29]

That sounds like a case of a manager or someone being made aware of that.

[Broomjockey]

At petrol, we have to close on time due to the small fact that the following tasks must be completed before we can go home:

Um... I feel like an arse for pointing this out, but 90% of customer service positions have similar lists that need to be completed after closing, but before everyone can leave. It's common, and it's the biggest issue with customers staying around, since most of the tasks are supposed to be done out-of-sight of customers.

[crafty]

At a store I once worked at, we had a magnetic lock on the front door, controlled by a little fob that we hung round our necks. We also had a little screen behind the counter which showed the camera outside the front door (at night you couldnt see through the glass because the store was very bright and the outside was very dark). This was much fun when we were trying to keep little brats out of the place. They'd all lean on the door and try to make the magnet give way, but they are VERY strong magnets!

[Lace Neil Singer]

Um... I feel like an arse for pointing this out, but 90% of customer service positions have similar lists that need to be completed after closing, but before everyone can leave. It's common, and it's the biggest issue with customers staying around, since most of the tasks are supposed to be done out-of-sight of customers.

Yes, but at petrol the station closes at 10, but the shift finishes at 10:30. Therefore, we have half an hour to complete the tasks, so we must close at 10 in order to have the time to do them. I know I didn't mention that before, but anyway that's why.

[Jack T. Chance]

Eventually one outgrows the fairy tales of childhood, belief in Santa and the Easter Bunny, and believing that SCs are even capable of imagining themselves in our position.

Oooh... I like that!

*copies & pastes into signature*

As for that customer... isn't it ALWAYS the idiot in the big SUV who shows up 5-15 minutes after closing, expecting you to open up just for him?

'Cuz that was definitely my experience at my last job at the mattress store... but I got REAL good at ignoring them 'til they went away.

[Broomjockey]

Yes, but at petrol the station closes at 10, but the shift finishes at 10:30.

Yes, and the box office closed at 10:45, and concession shifts ended at 11:30.

[Lace Neil Singer]

I'm not trying to contradict, but the reason why the shift ends at 10:30 is so that everyone can do the closing stuff before they go. Therefore, as I tried to say before, it's imperitive that we close on time.

I'm not trying to be rude, I'm just trying to explain and obviously not doing it properly.

[CrazedClerkthe2nd]

at my store it doesn't matter how long it takes, it has to be done.

If I get the store closed on time, I can be out by 9:30 on a good night, if I have last minute arrivals hanging around for even 5 or 10 minutes, I'm automatically looking at 9:45 or later because as someone mentioned there are things I cannot do until all customers have left the store.

[taxguykarl]

I could easily 'jack this thread with closing stories. There seems to be two kinds of time: Real time and SC time.

[Lace Neil Singer]

at my store it doesn't matter how long it takes, it has to be done.

If I get the store closed on time, I can be out by 9:30 on a good night, if I have last minute arrivals hanging around for even 5 or 10 minutes, I'm automatically looking at 9:45 or later because as someone mentioned there are things I cannot do until all customers have left the store.

This. We don't get paid if we go over the shift time on a night shift. That's why it's important that we close off the petrol station forecourt on time, or else we'd be there all night. -.-

[XCashier]

heh...then you could 'accidentally' hit the lock button whenever known SC's come to the door....

Or when someone tries to do a beer run...gosh, it's fun to watch them ricochet off the locked door!

[alphaboi]

This. We don't get paid if we go over the shift time on a night shift. That's why it's important that we close off the petrol station forecourt on time, or else we'd be there all night. -.-

Really? Here in the US that would be illegal.

[Lace Neil Singer]

Well it's not over here; same goes for after 6 on a Sunday.