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Once again, I get the crazies when covering a cashier's break.
SC tosses down an HP 88 black ink cartridge, standard size. It's available in an an XL size with roughly 3 times the ink.
Me: *standard Rewards spiel*
SC: It's always out!
Me *thinking he meant he was always running out of black ink*: Well, this is available in an XL size, with three times the ink.
SC: No, that's always out?
Me: I'm sorry?
SC: You're always out of that one.
Me: Well I'd be happy to order one for you, or find one at another Staples.
SC: Do you think I can get this at Wal-Mart?
Me: I doubt it. Wal-Mart's ink selection is pretty poor compared to ours [not a lie, at least for the two nearby Wal-Marts].
SC: Well where else can I get it?
Me: Honestly, aside from another Staples, probably nowhere, not since Office Depot and Office Max pulled out of this area.
SC: Well you guys never have the XL in stock, so I need to find a place that does. Where is there one?
Me: Sir, we can get this for you. One way or the other, we can get it, either by ordering one for you , or finding it at another Staples.
SC: Well that does no good when I'm out and need it right away.
Me: Well then I'd keep an extra one on hand, and when you put that one in your printer, THEN buy a new one so you never run out.
SC: But you never have them so I can't do that.
Me: Well--- *SC grabs receipt and walks out*
Me *to the next customer in line*: Ok, he was completely missing my point.
Woman: I know. I knew exactly what you were saying. Heck, that's what I do. I always keep an extra set of cartridges on-hand so I never get caught short.
Me: Exactly!
Seriously. Let's add up the suck here.
1) We aren't "always out" of the HP 88XL Black. We sell them like HOTCAKES because we've pushed the cost-effectiveness of printers using the 88 series inks HARD in the past year and a half. SO yes, we do occasionally run out, but we get frequent restocks.
2) Did you bother asking if we had more? Odds are good that I might have had one in my high-ticket lock-up, but you were too busy arguing with me to let me even think of it.
3) We have an in-stock guarantee for ink for a reason. So if you'd bother to consider the available options, you'd find us to be most accommodating.
4) Do you seriously expect me to direct you to the competition? Good luck with that.
5) Oh, and good luck finding that ink anywhere else. In this part of the country, Staples has the best selection for HP ink. IN fact, many of them are exclusive to us. I don't know about the 88 series, but the odds are excellent.
6) Failure to plan on your part does not constitute an emergency on my part.
At least the woman behind him in line agreed that he was an idiot.
SC tosses down an HP 88 black ink cartridge, standard size. It's available in an an XL size with roughly 3 times the ink.
Me: *standard Rewards spiel*
SC: It's always out!
Me *thinking he meant he was always running out of black ink*: Well, this is available in an XL size, with three times the ink.
SC: No, that's always out?
Me: I'm sorry?
SC: You're always out of that one.
Me: Well I'd be happy to order one for you, or find one at another Staples.
SC: Do you think I can get this at Wal-Mart?
Me: I doubt it. Wal-Mart's ink selection is pretty poor compared to ours [not a lie, at least for the two nearby Wal-Marts].
SC: Well where else can I get it?
Me: Honestly, aside from another Staples, probably nowhere, not since Office Depot and Office Max pulled out of this area.
SC: Well you guys never have the XL in stock, so I need to find a place that does. Where is there one?
Me: Sir, we can get this for you. One way or the other, we can get it, either by ordering one for you , or finding it at another Staples.
SC: Well that does no good when I'm out and need it right away.
Me: Well then I'd keep an extra one on hand, and when you put that one in your printer, THEN buy a new one so you never run out.
SC: But you never have them so I can't do that.
Me: Well--- *SC grabs receipt and walks out*
Me *to the next customer in line*: Ok, he was completely missing my point.
Woman: I know. I knew exactly what you were saying. Heck, that's what I do. I always keep an extra set of cartridges on-hand so I never get caught short.
Me: Exactly!
Seriously. Let's add up the suck here.
1) We aren't "always out" of the HP 88XL Black. We sell them like HOTCAKES because we've pushed the cost-effectiveness of printers using the 88 series inks HARD in the past year and a half. SO yes, we do occasionally run out, but we get frequent restocks.
2) Did you bother asking if we had more? Odds are good that I might have had one in my high-ticket lock-up, but you were too busy arguing with me to let me even think of it.
3) We have an in-stock guarantee for ink for a reason. So if you'd bother to consider the available options, you'd find us to be most accommodating.
4) Do you seriously expect me to direct you to the competition? Good luck with that.
5) Oh, and good luck finding that ink anywhere else. In this part of the country, Staples has the best selection for HP ink. IN fact, many of them are exclusive to us. I don't know about the 88 series, but the odds are excellent.
6) Failure to plan on your part does not constitute an emergency on my part.
At least the woman behind him in line agreed that he was an idiot.
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