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Alot of times when an order goes sideways at our company and becomes masterfully fubared 99.99% of the time it's an internet order. Placed by some utter moron with absolutely no idea how things like the internet work and no doublechecking editing skillz.
I just got yelled at by some lady that put in the wrong delivery zip code, ignored the pop ups telling her that the zip code did not match the city name she put in. The big problem with this is when she transposed the numbers it routed the delivery to a town 275 miles away. So to make a long story shorter the florist did not do the delivery, they called us to tell us that the zip code was wrong for their area and that the place of delivery was far, far away. We called the sender and let her know due to a mistake on her part in entering the addy on the internet that her order could not be delivered and we were canceling and refunding.
Guess who called me to yell at me about what she claims is my company's fuck up? The sender, the same moron that entered the wrong info in the first place. She had the nerve to tell me she would never do business again with us because we were so completely incompetent. I pointed out to her that she put the wrong info in and she still says that it our fault.
I just got yelled at by some lady that put in the wrong delivery zip code, ignored the pop ups telling her that the zip code did not match the city name she put in. The big problem with this is when she transposed the numbers it routed the delivery to a town 275 miles away. So to make a long story shorter the florist did not do the delivery, they called us to tell us that the zip code was wrong for their area and that the place of delivery was far, far away. We called the sender and let her know due to a mistake on her part in entering the addy on the internet that her order could not be delivered and we were canceling and refunding.
Guess who called me to yell at me about what she claims is my company's fuck up? The sender, the same moron that entered the wrong info in the first place. She had the nerve to tell me she would never do business again with us because we were so completely incompetent. I pointed out to her that she put the wrong info in and she still says that it our fault.
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