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It is a theme that has become more prevailent as of late...
Guests who ask questions but then as I am answer either start asking a new one or want to argue with what I am saying.
Examples:
SC: So the airport is so small that I only need to be there an hour ahead of time?
Me: Well, the airport does requi....
SC: It's small though!
Me: Well, they do reccomend (interrupts again but I keep speaking over him) 2 hours officially, but many people who stay here often say an hour is just fine.
SC: *stares at me in disbelief* Okay, sounds good.
OR
(I am trying to check this guest in, but clearly he doesn't want to hear what I must tell him & want to just go park right away.)
SC: Sarah here?
Me: No, we had shift change & she went home.
SC: Oh well... (People act like this is sooo surprising that the slaves behind the desk actually have LIVES.) I have a room.
Me: (Me being aware that Sarah had made a reservation just as I was signing on.) You must be Brad.
SC: Yep, I am Brad. *hands credit card* So you work the night shift huh?
Me: Yep. *smiles*
SC: *in very disguested voice* God, how can you do that? Do you actually LIKE IT???
Me: (Urg, this question.* Yep, I have been doing it for awhile now. I have been here 7 years so...
SC: Holy! You have worked the night shift for 7 years???
Me: Well, I have actually worked every shift here.....
SC: Wow! That is crazy!
Me: Well, someone's gotta do it. Might as well be someone who doesn't mind it. We have you...
SC: Do you have us in an easy room?
Me: Well...what do you mean exactly by an "easy room"?
SC: Well...easy ya know...
Me: Well, we have you on the first floor not far from an entrance if that w...?
SC: Great!
Me: Okay looks like your rewards info is in here...so...
SC: THAT IS A DIFFERENT CREDIT CARD!!!!
Me: Okay (for some reason it is often a concern to guests themselves that the card they reserved with is different from what they are paying with, it's not.) Once I swiped this card *displays the card he gave* it takes over the reservation.
SC: Okay good!
Me: Okay...*start to get keys*
SC: Where do I park!?
Me: Well...I...
SC: The easiest way.
Me: (At this point I decide, once again, to secretly take over the convo.) I am just gonna have you sign this piece of paper here *mark with X where*. How many keys would you prefer?
SC: Oh. Two.
Me: Okay *makes extra key* Okay to find this room I am gonna have you park behind me on that side of the building....
SC: I need a map! To understand where you are sending me! (Oh great...honestly it's not that difficult. We aren't a compound! They are even on the first floor so the elevator issue isn't even a problem. Oh well...)
Me: Okay *digs around for a spare hotel map*
SC: So Ruby owns this hotel? (This comment we get often because people recognize our owner from her pic that is elsewhere in Montana.)
Me: Yes, she sure does. She also owns about 6 other hotels in...
SC: Is she a local?!!! (Okay you were acting like she was familiar, clearly you are an idiot.)
Me: Well, originally she was from Texas but she has lives in (other MT town) for prolly 35 years or so...
SC: OH! *looks at me confused about the other town*
Me: (town), Montana....
SC: Now what do you want me to do with this? *referring to the paper that I had him sign & he already signed*
Me: I just needed a sig...
SC: YOU DON'T NEED CAR INFO???!!? (Crap, I lost control of the convo.)
Me: Nope, just need your signature... So, to get to the room...
SC: Where are we? (I put an X at front desk) Oh there we are.
Me: Yep, so if you pull over here, this is the east side of the building, park, head towards this center door here & your room is just a room down from the doorway...
SC: Can I just park over here? *motions to the other side of building, where we have been having doors issues*
Me: You can, but this door here *other side of map* has been malfuntioning for some reason so...
SC: *walking away* You better tell Ruby!
Me: (okay jackass that is it) *in a overally nice mood* Well, I think that is more a maintenance or management issue, so I will inform them instead of the owner who lives in (town).
SC: *laughs like he is a smartass*
Me: Breakfast goes from 6-10!
Guests who ask questions but then as I am answer either start asking a new one or want to argue with what I am saying.
Examples:
SC: So the airport is so small that I only need to be there an hour ahead of time?
Me: Well, the airport does requi....
SC: It's small though!
Me: Well, they do reccomend (interrupts again but I keep speaking over him) 2 hours officially, but many people who stay here often say an hour is just fine.
SC: *stares at me in disbelief* Okay, sounds good.
OR
(I am trying to check this guest in, but clearly he doesn't want to hear what I must tell him & want to just go park right away.)
SC: Sarah here?
Me: No, we had shift change & she went home.
SC: Oh well... (People act like this is sooo surprising that the slaves behind the desk actually have LIVES.) I have a room.
Me: (Me being aware that Sarah had made a reservation just as I was signing on.) You must be Brad.
SC: Yep, I am Brad. *hands credit card* So you work the night shift huh?
Me: Yep. *smiles*
SC: *in very disguested voice* God, how can you do that? Do you actually LIKE IT???
Me: (Urg, this question.* Yep, I have been doing it for awhile now. I have been here 7 years so...
SC: Holy! You have worked the night shift for 7 years???
Me: Well, I have actually worked every shift here.....
SC: Wow! That is crazy!
Me: Well, someone's gotta do it. Might as well be someone who doesn't mind it. We have you...
SC: Do you have us in an easy room?
Me: Well...what do you mean exactly by an "easy room"?
SC: Well...easy ya know...
Me: Well, we have you on the first floor not far from an entrance if that w...?
SC: Great!
Me: Okay looks like your rewards info is in here...so...
SC: THAT IS A DIFFERENT CREDIT CARD!!!!
Me: Okay (for some reason it is often a concern to guests themselves that the card they reserved with is different from what they are paying with, it's not.) Once I swiped this card *displays the card he gave* it takes over the reservation.
SC: Okay good!
Me: Okay...*start to get keys*
SC: Where do I park!?
Me: Well...I...
SC: The easiest way.
Me: (At this point I decide, once again, to secretly take over the convo.) I am just gonna have you sign this piece of paper here *mark with X where*. How many keys would you prefer?
SC: Oh. Two.
Me: Okay *makes extra key* Okay to find this room I am gonna have you park behind me on that side of the building....
SC: I need a map! To understand where you are sending me! (Oh great...honestly it's not that difficult. We aren't a compound! They are even on the first floor so the elevator issue isn't even a problem. Oh well...)
Me: Okay *digs around for a spare hotel map*
SC: So Ruby owns this hotel? (This comment we get often because people recognize our owner from her pic that is elsewhere in Montana.)
Me: Yes, she sure does. She also owns about 6 other hotels in...
SC: Is she a local?!!! (Okay you were acting like she was familiar, clearly you are an idiot.)
Me: Well, originally she was from Texas but she has lives in (other MT town) for prolly 35 years or so...
SC: OH! *looks at me confused about the other town*
Me: (town), Montana....
SC: Now what do you want me to do with this? *referring to the paper that I had him sign & he already signed*
Me: I just needed a sig...
SC: YOU DON'T NEED CAR INFO???!!? (Crap, I lost control of the convo.)
Me: Nope, just need your signature... So, to get to the room...
SC: Where are we? (I put an X at front desk) Oh there we are.
Me: Yep, so if you pull over here, this is the east side of the building, park, head towards this center door here & your room is just a room down from the doorway...
SC: Can I just park over here? *motions to the other side of building, where we have been having doors issues*
Me: You can, but this door here *other side of map* has been malfuntioning for some reason so...
SC: *walking away* You better tell Ruby!
Me: (okay jackass that is it) *in a overally nice mood* Well, I think that is more a maintenance or management issue, so I will inform them instead of the owner who lives in (town).
SC: *laughs like he is a smartass*
Me: Breakfast goes from 6-10!
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