It's not our fault you melted the candle....

[Android Kaeli]

The husband wasn't the sucky one in this story, and I'm not the one who fielded the call from the wife, the ASM did. Cross between SC and second-hand story...

Guy comes into the store with a very distorted candle, says he left it in the car and wants to return it to get a new one. My own judgment told me to not return it but had to ask the ASM anyways, he says he can't return it after a look at the candle. Husband was understanding, knows it was the fault of himself and/or wife, goes and gets another one, I ring him up and he leaves without the melted candle.

Side Note: This candle wasn't one of those cheap ones, it cost about $10 and shouldn't have been left in the car in the first place. If it had been missing from my bag and it was that expensive, I wouldn't forget about it.

Thought that would be the end of it. I'm coming from the bathroom and hear the ASM talk to one of the department managers, ASM taps me on the shoulder as I'm passing and relates the story of the wife of the man who brought in the melted candle. The woman was furious that the candle couldn't be returned and even asked for the DM's name and number to get the ASM in trouble. All because he wouldn't return a candle that, by all accounts, wasn't in a sellable condition and wasn't the fault of the store that the item in question had been left in a hot car.

Now I can understand finding a fault with an item once a customer gets home and finds something is wrong with the item but when someone leaves something in the car and it MELTS, there's no way we can return it. It's not possible.

[depechemodefan]

egad. I bet if the dog at the candle the wife would want you to replace it.

wife: see! the candle is right in the poop Muffin pooped out! You don't expect me to light a candle covered in shit, do you!

[bainsidhe]

We have customers come in and want replacements for items they left in their cart. Outside. In the cart coral. That's right, they just drove off without their paper towels or dog food. Because it isn't there when they return, they go to customer service and expect the store to give them a free replacement.

We will.

[ShadedWings]

Similar thing on my end, which just goes to show what managers expect from people these days.

Granted, I am a manager, but the store manager and the shipment receiving manager were the people I was talking to.

I had left a snickers in the car on a hot day that I had bought the day before, and was bringing it in to put it in the fridge for a while, (with the receipt) and ran into them on the way there.

After a confused look, I told them what happened, on which they got that dreading look on their faces... and when I finished the story, ending with "I'm stupid, and I just wanna put it in the fridge if that's okay" they both got a dawning look on their face.

Then store manager says to me "Oh... I thought you were wanting to return it..."

I just went and said "oh heck no, it was my own fault it was melted... I'm not that stupid"

But yeah.. they were expecting pretty much the same thing. From one of their own managers no less. I think I died a little, though I might die a little more if they actually let it happen.

Kudos to your staff to reject it too

[slavetotheman]

egad. I bet if the dog at the candle the wife would want you to replace it.

wife: see! the candle is right in the poop Muffin pooped out! You don't expect me to light a candle covered in shit, do you!

Cue pun on "burning the candle from both ends"

[One-Fang]

Okay, $10 candles, sure, but ... people ... return .... .... .... snickers bars?!

Seriously? I mean it's, like, a dollar. Just buy another one.

[WhiteRose]

or eat the one you got....melted snickers bars almost remind me of the 'cow pies' my grammy used to make...she'd put peanuts and raisins and marshmallows in some melted chocolate, then dollop them onto a cookie sheet and let them harden...they were absolutely amazing....