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Two toys. OPENED. Clearly used.
We can't take anything back without a receipt. But I offer to bend the rules and exchange them out for working ones since he claims they're both defective.
Says he's just "fed up" with them. They were a gift and they just didn't work.
I tell him I can try to look up the receipt if he can give me the name or phone number of who bought it. He doesn't know. I ask him repeatedly for any info on the gift-giver while we argue back in forth in an attempt to find a receipt so i can process his return.
He asks for a manager.
She tells him the same thing.
He walks away.
Returns 10 minutes later. He's got the name!! It's *Howard!
I try to look it up. No luck.
"When did you receive them?"
"Oh, around January."
(90 days is our return policy) No wonder I'm not finding it.
I'm fed up with him, he's bitching, so I find a loop hole in the policy that can have me return them for him without the receipt.
I take his ID to process the return. I discover that I'm talking to Mr. Howard himself.
BOTTOM LINE: Probably bought them for his kids for christmas, they played with them for six months, got bored, and he just kept the box and threw the pieces back in. Bas*ard
We can't take anything back without a receipt. But I offer to bend the rules and exchange them out for working ones since he claims they're both defective.
Says he's just "fed up" with them. They were a gift and they just didn't work.
I tell him I can try to look up the receipt if he can give me the name or phone number of who bought it. He doesn't know. I ask him repeatedly for any info on the gift-giver while we argue back in forth in an attempt to find a receipt so i can process his return.
He asks for a manager.
She tells him the same thing.
He walks away.
Returns 10 minutes later. He's got the name!! It's *Howard!
I try to look it up. No luck.
"When did you receive them?"
"Oh, around January."
(90 days is our return policy) No wonder I'm not finding it.I'm fed up with him, he's bitching, so I find a loop hole in the policy that can have me return them for him without the receipt.
I take his ID to process the return. I discover that I'm talking to Mr. Howard himself.
BOTTOM LINE: Probably bought them for his kids for christmas, they played with them for six months, got bored, and he just kept the box and threw the pieces back in. Bas*ard
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