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Last week, I was sent to a refresher course on beer sales as required by our company's responsible vendor contract. Essentially, the responsible vendor status softens the penalties incurred if a clerk was to ever get caught making a sale to a minor in a sting operation. Additionally, the city requires all individual clerks to obtain a beer license through the company. The company pays for our training and certification.
So, I was asked by the training coordinator to verify the status of my beer certificate. I keep it on the bulletin board in the manager's office so it's always availble while I'm working. To my annoyance, I find that it has vanished without a trace. No big deal, though, they can verify it through the company records, but I still have to obtain a new copy.
The next day, I was working day shift. I get this girl who comes in fairly frequently. I can't stand her because she always makes a mess of the coffee bar area, and never lifts a finger to clean up after herself. So, I dislike her anyway. This visit, she approaches the counter with a 6-pack of beer. Our state requires ID on all beer purchases regardless of age. She's yaking away on her cellphone. I ask to see her ID. She acts like it's an imposition as she searches her wallet. She can't find her ID. She apologizes to her friend on the phone that she'll have to call back later, boo-hoo for her.
She storms off to her car at one of the gas pumps to look for her ID. I happen to notice a man sitting in her car. She comes back, and says that she can't find it. I simply remove the beer without saying a word, and inform her that I can't sell it.
While this is happening, our acting manager is counting cigarettes behind me. Our regular manager is out on maternity leave.
Sucktomer starts telling me a sob story about the beer not being for her, it's for her friend in the car, and he is "handicapped." She then asks if she can bring me his ID. I tell her no, I have to see her ID since she's buying it. All other details are irrelevant. She then asks me if I can come out and look at his ID because it's actually for him. I again tell her no.
She starts throwing a fit about me not being helpful. I can fight my own battles, but I still would have appreciated it if acting manager would have said something. Sucktomer stomps off. A little later, she pulls her car up to the door, then stomps back in the door and asks for the corporate number. By this point, I've decided I've had enough of her, especially since acting manager hasn't offered to say anything. I simply tell her it is by the door if she can read and write. I then walk off to do anything else I can find to do. I can feel that overriding urge to tell her off rising in my throat.
Sucktomer leaves without another word. I notice as she's getting ready to leave that she throws some trash on the parking lot. So, I managed to get her plate description, and turned it in for littering and creating a general nuissance. That's been a few days ago. I figured nothing more would be said about it, and it hasn't, but it still pisses me off when people act so freaking stupid about the laws. To top it off, this same sucktomer came in yesterday. She didn't act up or say anything, but seeing her at all was enough to be annoying. I didn't acknowledge her in any way as she was only standing off to the side talking to a customer, and then they left. I just did my job, and ignored her presence.
So, I was asked by the training coordinator to verify the status of my beer certificate. I keep it on the bulletin board in the manager's office so it's always availble while I'm working. To my annoyance, I find that it has vanished without a trace. No big deal, though, they can verify it through the company records, but I still have to obtain a new copy.
The next day, I was working day shift. I get this girl who comes in fairly frequently. I can't stand her because she always makes a mess of the coffee bar area, and never lifts a finger to clean up after herself. So, I dislike her anyway. This visit, she approaches the counter with a 6-pack of beer. Our state requires ID on all beer purchases regardless of age. She's yaking away on her cellphone. I ask to see her ID. She acts like it's an imposition as she searches her wallet. She can't find her ID. She apologizes to her friend on the phone that she'll have to call back later, boo-hoo for her.
She storms off to her car at one of the gas pumps to look for her ID. I happen to notice a man sitting in her car. She comes back, and says that she can't find it. I simply remove the beer without saying a word, and inform her that I can't sell it.
While this is happening, our acting manager is counting cigarettes behind me. Our regular manager is out on maternity leave.
Sucktomer starts telling me a sob story about the beer not being for her, it's for her friend in the car, and he is "handicapped." She then asks if she can bring me his ID. I tell her no, I have to see her ID since she's buying it. All other details are irrelevant. She then asks me if I can come out and look at his ID because it's actually for him. I again tell her no.
She starts throwing a fit about me not being helpful. I can fight my own battles, but I still would have appreciated it if acting manager would have said something. Sucktomer stomps off. A little later, she pulls her car up to the door, then stomps back in the door and asks for the corporate number. By this point, I've decided I've had enough of her, especially since acting manager hasn't offered to say anything. I simply tell her it is by the door if she can read and write. I then walk off to do anything else I can find to do. I can feel that overriding urge to tell her off rising in my throat.
Sucktomer leaves without another word. I notice as she's getting ready to leave that she throws some trash on the parking lot. So, I managed to get her plate description, and turned it in for littering and creating a general nuissance. That's been a few days ago. I figured nothing more would be said about it, and it hasn't, but it still pisses me off when people act so freaking stupid about the laws. To top it off, this same sucktomer came in yesterday. She didn't act up or say anything, but seeing her at all was enough to be annoying. I didn't acknowledge her in any way as she was only standing off to the side talking to a customer, and then they left. I just did my job, and ignored her presence.
I'm the "asshole" who insists on ID for anyone who looks remotely under 27, who makes everyone take said ID out of their wallets, who refuses the sale if it's damaged or expired, and who refuses let someone else buy if for them.
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