Tweet
Quick sidetrack: i FINALLY got around to reading all the replys to my posts.. I love you guys!
'Nother quick sidetrack: On account of the iPhone, i seem to have lost my ability to type as capital i...
Anyway, on to it!
Those of you out there who haven't been living under rocks may have heard of the Newest Coolest Greatest toy out there... the iPhone 3GS! (NB If you haven't heard of it, then someone, somewhere, isn't doing their job properly).
So, the Newest Coolest Greatest iPhone 3GS launched in Aus on Friday, and, as is customary, has bought all the Crazy Apple Fanatics and Entitlement Whores out of their hidy holes, and into my call queue.
ATM I am filling in for a sup that is on maternity leave, so I'm not actually taking calls, thus, have not actually spoken to any customers for about 2 weeks. And yet, still, they manage to make my life hell.
They have been GANGING UP ON US!!!
All day yesterday and today, their demands were getting more and more outragous..
'On top of the fantastic deal <My Company> is offering, I want more. I want free months on my contract, I want more data, I want a to a 32GB iPhone for the cost of a 16GB..' etc etc.
We have one particular plan that offers certain free extras. The powers that be had completely failed to inform us of the exact details of said extras, so there was a fair bit of confusion between the team about exactly what they could give customers. Now, about lunch time, I started to notice a pattern. A number of reps came up asking me about said extras, saying that their customers had it on authority that the offer was <Best possible outcome for the customer>. I found this hard to believe, as <Best possible outcome for the customer> would mean that we were actually paying THEM to be our customers. Hmm, thinks i, i wonder where they're getting this from.
Finally I figured it out. A rep came over to ask me the usual question ('What does it MEAN?? Can I actually give them that??) and happened to mention that their customer got this info from an online forum. Light bulb goes off over my head. I jump onto google, and within 2 minutes, I found it.
The BASTARDS had started a forum thread on Whirlpool (http://forums.whirlpool.net.au/) discussing just how to get the ungettable out of us! They were actually naming our reps, and had constructed a list of which reps would give you whatever you wanted, and which ones would dig their heels in and only give you what we are LEGALLY OBLIGATED TO GIVE YOU!! (NB, this also explained why a couple of our reps kept getting calls where the customer hung up as soon as they heard the reps name - a quick poll established that the reps getting this were the ones giving away the least free shit).
The sheer audactity of it!! I ask you, what is the world coming to?!?
'Nother quick sidetrack: On account of the iPhone, i seem to have lost my ability to type as capital i...
Anyway, on to it!
Those of you out there who haven't been living under rocks may have heard of the Newest Coolest Greatest toy out there... the iPhone 3GS! (NB If you haven't heard of it, then someone, somewhere, isn't doing their job properly).
So, the Newest Coolest Greatest iPhone 3GS launched in Aus on Friday, and, as is customary, has bought all the Crazy Apple Fanatics and Entitlement Whores out of their hidy holes, and into my call queue.
ATM I am filling in for a sup that is on maternity leave, so I'm not actually taking calls, thus, have not actually spoken to any customers for about 2 weeks. And yet, still, they manage to make my life hell.
They have been GANGING UP ON US!!!
All day yesterday and today, their demands were getting more and more outragous..
'On top of the fantastic deal <My Company> is offering, I want more. I want free months on my contract, I want more data, I want a to a 32GB iPhone for the cost of a 16GB..' etc etc.
We have one particular plan that offers certain free extras. The powers that be had completely failed to inform us of the exact details of said extras, so there was a fair bit of confusion between the team about exactly what they could give customers. Now, about lunch time, I started to notice a pattern. A number of reps came up asking me about said extras, saying that their customers had it on authority that the offer was <Best possible outcome for the customer>. I found this hard to believe, as <Best possible outcome for the customer> would mean that we were actually paying THEM to be our customers. Hmm, thinks i, i wonder where they're getting this from.
Finally I figured it out. A rep came over to ask me the usual question ('What does it MEAN?? Can I actually give them that??) and happened to mention that their customer got this info from an online forum. Light bulb goes off over my head. I jump onto google, and within 2 minutes, I found it.
The BASTARDS had started a forum thread on Whirlpool (http://forums.whirlpool.net.au/) discussing just how to get the ungettable out of us! They were actually naming our reps, and had constructed a list of which reps would give you whatever you wanted, and which ones would dig their heels in and only give you what we are LEGALLY OBLIGATED TO GIVE YOU!! (NB, this also explained why a couple of our reps kept getting calls where the customer hung up as soon as they heard the reps name - a quick poll established that the reps getting this were the ones giving away the least free shit).
The sheer audactity of it!! I ask you, what is the world coming to?!?
(sweethearting=giving things like discounts, extra stuff etc. all purely for the sake of closing a sale. Too many of them and not only are you paying them to be customers, you're also losing profits) 
Yeah he didn't get anything except a $10 credit and an apology.
But honestly, most people get the iPhone as a status symbol to say "look at me I got the iPhone and it's better than your phone" and of course show it off like crazy like some obnoxious douchebag. 
Comment