Fishing for a discount

[Dave1982]

I might not have even known about this, except I happened to be at the service desk looking over a planogram when it happened.

A woman came up to the register with a pad of tracing paper with a bent corner. Perhaps 1 inch of the corner was bashed. Not uncommon, and not really worth getting into a twist over.

SC: I found this over in the aisle and it's damaged. I'd like to take it, but not for full price.

(I should note that I absolutely HATE conversations that start that way).

Cashier: Dave1982?

*I looked up*

Cashier: Do you know if we have any more of the--

SC: NO! YOU'RE NOT LISTENING TO WHAT I'M TELLING YOU!!!!! I'd like take THAT ONE, but not for full price.

Here's what I would have said if I thought I could get away with it:

Actually, ma'am, she heard you just fine. She's attempting to follow standard procedure. You see, if we sell that to you at a discount, then our store margin takes a hit. However, if we process the pad as damaged, we get full credit back from the manufacturer without losing any margin. The only reason we'd take the hit is if that pad was the last one. So by asking me if there were any more, the cashier is just doing her job. So shut the hell up. Oh, and that's not even damaged; it's shop worn. I've seen people pay full price for worse.


Unfortunately, I couldn't say that, so the cashier simply paged Captain Jellico. I intercepted the good captain on his way up to the counter and filled him in, and told him that in my opinion, she should not get ANY discount on account of being rude to the cashier.

Unfortunately, I didn't find out what happened and forgot to ask.

[jjllbb]

I'm totally convinced that people like her are the ones who damage those items intentionally and then bring it to the register demanding a discount.

I've had this even when the item itself isn't damaged at all, when the box is superficially torn or crumpled. Greedy bi**hes.

[infinitemonkies]

How about asking for a discount because the security display -which is removed in-store at the time of purchase- was cracked?

Had that happen when I worked at blockbuster. We'd keep live stock out on the floor, but console games and pricier movies were locked up in a big plastic security casing with alarm tags that is very hard to break into*.

One day, a woman comes up to the counter with a high-demand newly-released X-box game and asks for a discount cause the security casing was cracked. I take it off and show her there's absolutely no damage to the game or the games case. She says fine, but if I don't get a discount I'll take this copy instead. <Grabs another copy also in perfect condition from the shelves.>



*Those cases are actually very, very easy to break into once you learn the weakness. Also, if you're even a tiny bit clever it's almost impossible to get charged for shoplifting. I won't go into details about how to be a better shoplifter, but there was a guy who was suspected of stealing over 200 games and movies in about a week, (I use the word 'suspected' because we couldn't be sure how much he personally stole, we all KNEW he was stealing.) All we could legally do to him was ask him to leave if we spotted him in the store.

[VComps]

I intercepted the good captain on his way up tot he counter and filled him in, and told him that in my opinion, she should not get ANY discount on account of being rude to the cashier.

Now this is what needs to happen more often!

My ex is a management type at a Wal-Mart, and one of the things he's done as a manager is implement a code word for cashiers/customer service people to use when a customer would demand a manager.

If the cashier used this code word in the manager call, he would know that the customer had been rude and/or abusive to the cashier, and would approach the situation as such.

Really takes the wind out of the sails of the customer when the manager walks up and greets them by saying "So I understand you've been swearing at my employee!"

Either way, though, for having that cashier's back

[lordlundar]

How about asking for a discount because the security display -which is removed in-store at the time of purchase- was cracked?

Got you beat. I had a customer demand a discount because the standee promoting the product was dented. And this was simply a poster style, with no product on it. The product was halfway across the store.

[Shironu-Akaineko]

Got you beat. I had a customer demand a discount because the standee promoting the product was dented.

Sure, I'll give you a discount. But with the asshole Tax, it comes back to the normal price anyway.

[Dave1982]

Sure, I'll give you a discount. But with the asshole Tax, it comes back to the normal price anyway.

No no no no no......the Asshole Tax is NEVER to be calculated as tax-inclusive. It always makes things MORE expensive.

[Shironu-Akaineko]

My bad! My calculator is not set to asshole, it was set to EW!