Yesterday, I was covering in a register and it was really busy. There were a couple other employees checking and there were no backup checkers at the time (except the produce guy who was already in a register).
One customer got impatient and mentioned having to wait in line for 15-20 minutes. He even went behind the service desk, which is not allowed, and put his basket and milk on the floor. My service desk coworker mentioned that she couldn't do anything about the wait which was true since it was busy and we had no backup. He ended up leaving without his groceries since he couldn't wait in line like the other customers that were in the lines.

One customer got impatient and mentioned having to wait in line for 15-20 minutes. He even went behind the service desk, which is not allowed, and put his basket and milk on the floor. My service desk coworker mentioned that she couldn't do anything about the wait which was true since it was busy and we had no backup. He ended up leaving without his groceries since he couldn't wait in line like the other customers that were in the lines.

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