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Its time for a round up list of some of my favorite customers!
Me: Welcome to <My Company> You're speaking with <Me>
SC: Yes, operator...
I told you not 3 SECONDS ago what my name is. It is not operator. It is not even remotely CLOSE to operator. Kindly make the effort to retain this information for longer than a goldfish. How would you like it if I called you Sucky Customer?
Me: Welcome to <My Company> You're speaking with <Me>
SC: Hello Michael.
Again, I told you my name 3 seconds ago. It is not Michael. Granted, it is marginally closer to Michael than it is to Operator, but tell me, how many girls do you know called Michael? I get called Michael ALL THE TIME, and I don't understand it. Apart from starting with a M, and being 2 syllables, my name is not remotelty close to Michael.
Me: Welcome to <My Company> You're speaking with <Me>
SC: I've been on waiting for 10 minutes! What are you people doing there, playing cards?
Yes, thats exactly what we're doing. We were hoping that if we left you on hold for long enough you'd hang up and we wouldn't have to talk to you.
SC: I'm a real good customer. I've been with <My Company> for 20 years and I spend heaps of money. What deal can you do for me?
So many problems here. A) You are not a good customer. Good customers go about their daily business without calling to bother me. B) You have not been with <My Company> for 20 years. We haven't existed that long, and you sound like your about 15 years old. C) You do not spend heaps of money. You give us $30 a month. and D) You have called directory assistance. We don't do 'deals'.
Me: I'm sorry for the wait, but there was a fire in our building and we had to evacuate.
SC: I don't give a shit if you're on fire! If I want to call you, I expect someone to answer IMMEDIATELY!!
You don't give a shit if I'm on fire. Would you give a shit if YOU were on fire? We can find out if you like.
IN DEFENCE OF THE NICE CUSTOMERS OUT THERE
Strange around this site, I know, but a little bit of niceness makes us all feel good
The call centre I am in is in Tasmania, (Wee little island state down the bottom of Australia. Known for being very cold, and raining lots). LM (Lovely Man) was from Queensland, the most blessed state in our fair country. Known for being lovely and sunny all year round, and having lots of beaches.
Me: Welcome to <My Company> You're speaking with <Me>
LM: Hiya! How're you doing today?!
Me: I'm great thanks! (Its so rare to actually be asked how I am, always puts a smile on my face)
LM: Thats great! Can I have the phone number for Blah Blah?
Me: Sure thing. Just having a look for you.
LM: Thanks! So your in Tasmania right? Whats the weather like down there?
Me: Cold and raining, like usual!
LM: Oh that sucks! I'm in Queensland and its beautiful!
Me: Man I wish I was up there.
LM: Come on then! I'll pay for you to fly up here and we can run under the sprinkler!
He was so lovely I nearly cried!
Me: Welcome to <My Company> You're speaking with <Me>
SC: Yes, operator...
I told you not 3 SECONDS ago what my name is. It is not operator. It is not even remotely CLOSE to operator. Kindly make the effort to retain this information for longer than a goldfish. How would you like it if I called you Sucky Customer?
Me: Welcome to <My Company> You're speaking with <Me>
SC: Hello Michael.
Again, I told you my name 3 seconds ago. It is not Michael. Granted, it is marginally closer to Michael than it is to Operator, but tell me, how many girls do you know called Michael? I get called Michael ALL THE TIME, and I don't understand it. Apart from starting with a M, and being 2 syllables, my name is not remotelty close to Michael.
Me: Welcome to <My Company> You're speaking with <Me>
SC: I've been on waiting for 10 minutes! What are you people doing there, playing cards?
Yes, thats exactly what we're doing. We were hoping that if we left you on hold for long enough you'd hang up and we wouldn't have to talk to you.
SC: I'm a real good customer. I've been with <My Company> for 20 years and I spend heaps of money. What deal can you do for me?
So many problems here. A) You are not a good customer. Good customers go about their daily business without calling to bother me. B) You have not been with <My Company> for 20 years. We haven't existed that long, and you sound like your about 15 years old. C) You do not spend heaps of money. You give us $30 a month. and D) You have called directory assistance. We don't do 'deals'.
Me: I'm sorry for the wait, but there was a fire in our building and we had to evacuate.
SC: I don't give a shit if you're on fire! If I want to call you, I expect someone to answer IMMEDIATELY!!
You don't give a shit if I'm on fire. Would you give a shit if YOU were on fire? We can find out if you like.
IN DEFENCE OF THE NICE CUSTOMERS OUT THERE
Strange around this site, I know, but a little bit of niceness makes us all feel good
The call centre I am in is in Tasmania, (Wee little island state down the bottom of Australia. Known for being very cold, and raining lots). LM (Lovely Man) was from Queensland, the most blessed state in our fair country. Known for being lovely and sunny all year round, and having lots of beaches.
Me: Welcome to <My Company> You're speaking with <Me>
LM: Hiya! How're you doing today?!
Me: I'm great thanks! (Its so rare to actually be asked how I am, always puts a smile on my face)
LM: Thats great! Can I have the phone number for Blah Blah?
Me: Sure thing. Just having a look for you.
LM: Thanks! So your in Tasmania right? Whats the weather like down there?
Me: Cold and raining, like usual!
LM: Oh that sucks! I'm in Queensland and its beautiful!
Me: Man I wish I was up there.
LM: Come on then! I'll pay for you to fly up here and we can run under the sprinkler!
He was so lovely I nearly cried!
my dad lives just outside of Hobart and tells me the days are getting "rather brisk"
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