Guest: yea Dave, I am looking at this property and I see it is offered at 35% off and I really like it but the problem is it has a double in one of the bedrooms and I need two twins because the boys wont share a bed. I would like to request that I be given an additional 10% since this doesnt fit my needs.
Me: no ma'am
Guest: why cant you meet me halfway here? I am sacraficing by taking the double beds so you should sacrafice and take a lower rate
Me: you can go to another property that better meets your needs
Guest: I looked at the other properties and they just arent as nice. I dont understand why you cant work with me here.
Me: because I cant give you an additional discount because you dont like the bedding
Guest: well can we temporarily remove the double and replace it with two twins
Me: no ma'am
Guest: well you certainly dont want to be very accomodating, do you?
Me: ma'am, I cant change the bedding in someone else's property
Guest: so how do we proceed here, Dave?
Me: well if the bedding wont work, we will have to find something different
Guest: you dont sound very sympathetic to my situation
Me: I am trying the best I can to help you
Guest: you know everyone else I talk to their is so helpful. I would think I could call and get that same level of service with just anyone but obviously not because you are pretty much useless
Me: I am very sorry
Guest: well you should be because you lost a valuable customer with your attitude....goodbye
Me: no ma'am
Guest: why cant you meet me halfway here? I am sacraficing by taking the double beds so you should sacrafice and take a lower rate
Me: you can go to another property that better meets your needs
Guest: I looked at the other properties and they just arent as nice. I dont understand why you cant work with me here.
Me: because I cant give you an additional discount because you dont like the bedding
Guest: well can we temporarily remove the double and replace it with two twins
Me: no ma'am
Guest: well you certainly dont want to be very accomodating, do you?
Me: ma'am, I cant change the bedding in someone else's property
Guest: so how do we proceed here, Dave?
Me: well if the bedding wont work, we will have to find something different
Guest: you dont sound very sympathetic to my situation
Me: I am trying the best I can to help you
Guest: you know everyone else I talk to their is so helpful. I would think I could call and get that same level of service with just anyone but obviously not because you are pretty much useless
Me: I am very sorry
Guest: well you should be because you lost a valuable customer with your attitude....goodbye
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