Nasty SC on the Phone Gets Pwnd!

[MiddleofNowhere]

Your players are:

MoN - the lovely MiddleofNowhere
SC - asshat dujour
AM1 - first manager
AM2 - Senior manager

So, I'm cruising around work today, and hear a page for a phone call for one of my shops...

MoN - "Hello, thank you for holding. This is MiddleofNowhere. How may I help you?"
SC - "You better well help me..."
MoN - ....."Sure, sir. How may I help you?"
SC - "Well, ya see here. I bought a $200 pair of 'BIGO' glasses from you about six months ago. And they broke."
MoN - "Okay sir, how did the glasses break?"
SC - "Well, ya see, I'm an over the road trucker. I was workin' around my truck the other day and my glasses fell off, then when I jumped down to get them I stepped on them and they broke. Whatcha gonna do about that?"
MoN (mentally thinking - oh crap, one of those guys. Spends a little money on some glasses and expected them to withstand bullets. ) "Well, sir. The warranty covers manufacturer defects which I don't think stepping on them would fall under a warranty repair."
SC - (screaming in the phone - going from slight idiot to blistering asshole in point 2 seconds) BULLSHIT! I talked to one of your people a week ago and they said they just swap them out!"
MoN (feeling the stress rising but keeping calm) - "Okay, sir. Who did you speak with last week who told you that?"
SC - "HER NAME WAS AMY...AMANDA. SHE'S SUPPOSED TO BE IN CHARGE OF THE SUNGLASSES!"
MoN - (thinking SWEET - caught him!) "Well, sir. I'm the associate in charge of sunglasses, my name is not Amy, nor Amanda and I, nor any of my fellow associates would have told you that. I'm sorry if you misunderstood.."
SC - (reaching DEFCON 4 at this point and screaming nearly unintelligibly) "THIS IS FUCKING RIDICULOUS I HAVE NEVER BEEN TREATED SO BADLY IN ALL MY YEARS YOU JUST WAIT TILL I TALK TO YOUR MANAGER, BLARGLE ELEVENTY!!!!!"
MoN - "Just one moment sir, I'll get my manager."

My heart was absolutely pounding in my chest and I rang up my supervising manager AM1 and gave her the situation. She agreed immediately with me and said she'd explain the warranty again to the gentleman and help him 'see the light'. I watched and waited as she tried to explain for at least 15 minutes about the situation and no, just because he was a klutz, he didn't deserve a new pair of spendy shades. Several times she had to say, 'Sir, quit screaming in my ear, I can't understand you...'

Finally, she gave up and passed him on to uber AM (AM2) I didn't get to hear any part of the phone conversation, but when I saw AM2 a short while later, I asked:

MoN - "AM2, how did you end it with the upset BIGO customer?"
AM2 - "We're best friends now and he's gonna come over for coffee..."
MoN - .....
AM2 - *with a big smile* "I asked him, sir, if you bought a truck 6 months ago and wrecked it, would you take it back to the dealership and insist they give you a new one?"
MoN - "AM2, you're the best"
AM2 - "yup, and don't you forget it!"

[tropicsgoddess]

Way to hand it to the SC!!!

[Hobbs]

...reaching DEFCON 4 at this point...

He was one step above "peacetime"?

[protege]

Given the cost of some of those frames...I can see where the guy is coming from. He's still an idiot though.

I mean, I managed to break my own glasses (not sunglasses) a bit over 2 weeks ago. I was outside cutting the grass, and had set my glasses on the A/C unit. 90+ F weather, and I'd tired of wiping them off. Didn't realize that a slight wind had blown them off the A/C unit...until I'd stepped on them. Ended up cracking the frame right where the side arm bolts on. Couldn't be fixed; only answer was buying new frames. Oops

Bugged me, since the same pair withstood the kitty pouncing on them, and other abuse. Still, I didn't go off about them. I did some checking around, and actually got a better deal--total cost came to around $200 including the eye exam.

With all that said, it just amazes the hell out of me that some people act like that. Sure, I had to pay for a new pair...but I was going to need new lenses anyway.

[ditchdj]

What's "eleventy" mean????

Is that a word that's derivative of "eleventeen"???

BTW That was a made-up number that I once heard Beavis say when he tried to count the ways in which a music video "sucked".

[jjllbb]

My heart was absolutely pounding in my chest and I rang up my supervising manager AM1 and gave her the situation.

I hate when my heart pounds like that. Its the stress and the anger and the upset all at once. And we're expected to keep smiling and keep our cool.

[Irving Patrick Freleigh]

What's "eleventy" mean????

You know how some people such as myself will use "!!!!111!!1!" or some such to connote somebody excitedly trying to type a bunch of exclamation points in succession while occasionally letting up on the shift key?

"Eleventy" is sometimes used in place of some of the 1's or !'s.