I'm glad I don't care anymore

[customersruinmylife]

After these two incidents today, I walked up to my boss and asked to be demoted. I am not yet in a position where I can simply walk from the job, but at least I can take a pay cut and shed all the responsibility. It's probably best after my reaction to these two SC's.

Don't throw change at me!

Grumpy old regular customer walks up to the bar.

SC: I want a pint of Carling in a Carling glass.

He is in all the time, and every time he asks for a Carling glass, which we do not carry. He is informed of this each and every time, and he still asks "just in case" we decided to order some in. We don't stock branded glasses, simply because they are expensive, and they always get stolen by grumpy old men like him!

Me: I'm sorry, but we don't have any Carling glasses. Is it OK in a regular glass?
SC: *grunts*

How foolish of me. I assumed that the grunt he replied with was a "yes". I presented him with his drink.

SC: I wanted a FUCKING CARLING GLASS!

He threw a load of change at me and turned to walk away.

Me: THERE WAS NO NEED FOR THAT!

He turned around to face me.

Me: IT'S JUST A GLASS. GET A GRIP!
SC:

He walked away without saying anything. That was probably wise, because I was in the mood for a good arguement.

I don't hang around the ladies bathroom

Second incident. An irrate lady demanded to speak to the manager IMMEDIATELY. I went over.

Me: Hi there, can I help?
SC: I have just been in the ladies bathroom and had a look around. TWO CUBICLES don't have toilet paper!!!!1111!!!
Me: OK, I'm sorry about that, I will send a female member of staff to sort that immediately.
SC: THAT IS NOT THE POINT!!!!111!!!blargh!!!11!! WHAT IF A LADY WENT INTO THAT CUBICLE AND THERE WAS NO PAPER??!?! WHAT WOULD SHE DOOOOOOO??
Me: I'm sorry, but I was not aware there was no paper, but I will send...
SC: YOUUUUU'RRRREE THE MANAGER! YOU ARE SUPPOSED TO BE AWARE OF THEEESSSSE THINNNNGGGGSSSS!
Me: I am also a MALE manager. I cannot go into the ladies toilets every five minutes whilst we are open for business checking the stalls for toilet paper.
SC: AREN'T YOU SUPPOSED TO BE THE MANAGER??? HOW CAN YOU NOT KNOW WHEN THE TOILET PAAAAAPEERR RUNSSSS OUT??

I just couldn't do it anymore. I didn't want to talk to her, I didn't want to argue, I didn't want to be near her. I just let out a huge sigh, turned my back to her and walked away.

The SC stood there for a couple of minutes, looking very angry and confused.

SC: FINEEEEE! I GET THE HIINNNT! I'M LEEAVVVVING!!

[Bright_Star]

I wouldn't have put up with that crap either. People can only take so much & have their limits. Look like you've reached yours.

[Peppergirl]

First off: WHY would it matter what kind of glass it's in?

Secondly: Again, I ask - is it just ME, or are we seeing more incidents of customers throwing things at service people???
Perhaps I'm just noticing it more, but it just seems like the past few weeks this has been noted more-and-more on here.

CRML - I don't know how you kept from throwing something back at him. Seriously. I don't know how ANYONE doesn't react in kind when something is thrown. It would be reflex for me. I do love your reaction, though.

You need to GTFO of there.

[Stormraven]

I expect that's what happens to all the good managers. They finally reach their point of no return and leave for other jobs or request demotions.

[One-Fang]

First off: WHY would it matter what kind of glass it's in?

Because, as the OP pointed out, branded glasses are often stolen by guys like him. He obviously wants to steal the glass and keep it at home.

Either that, or he really wants to advertise to everyone in the pub what he's drinking.

[Teskeria]

Charge them a $20.00 deposit on a branded glass. They have to show Id when getting it and returning it. They wont wont the branded glass anymore. (feeling mildly mean today)

[jjllbb]

I've thought about doing the same thing. Just get rid of the title and the responsibility. Just go back to mindlessly putting stuff on the shelves and not have to worry if we're making sales, if the other workers are providing adequate guest service, etc BLAH BLAH BLAH.

I almost did it the other day but I just had myself a good cry in the bathroom and just sucked it up and finished the day out. So far so good.

Let us know how things work out.

[MoonChild2007]

I don't hang around the ladies bathroom

Second incident. An irrate lady demanded to speak to the manager IMMEDIATELY. I went over.

Me: Hi there, can I help?
SC: I have just been in the ladies bathroom and had a look around. TWO CUBICLES don't have toilet paper!!!!1111!!!
Me: OK, I'm sorry about that, I will send a female member of staff to sort that immediately.
SC: THAT IS NOT THE POINT!!!!111!!!blargh!!!11!! WHAT IF A LADY WENT INTO THAT CUBICLE AND THERE WAS NO PAPER??!?! WHAT WOULD SHE DOOOOOOO??
Me: I'm sorry, but I was not aware there was no paper, but I will send...
SC: YOUUUUU'RRRREE THE MANAGER! YOU ARE SUPPOSED TO BE AWARE OF THEEESSSSE THINNNNGGGGSSSS!
Me: I am also a MALE manager. I cannot go into the ladies toilets every five minutes whilst we are open for business checking the stalls for toilet paper.
SC: AREN'T YOU SUPPOSED TO BE THE MANAGER??? HOW CAN YOU NOT KNOW WHEN THE TOILET PAAAAAPEERR RUNSSSS OUT??

Isn't pathetic how customers want shit fixed but they spend more time attacking you than actually listening? Usually, I call a company, state the problem, they fix it, I AM GRATEFUL and I go on with my life. But its some customers duty to make our lives a living hell over something than can be FIXED!

SC: AREN'T YOU SUPPOSED TO BE THE MANAGER??? HOW CAN YOU NOT KNOW WHEN THE TOILET PAAAAAPEERR RUNSSSS OUT??

Well, the ONLY way for people to know about these things if oh, PEOPLE ACTUALLY SAY SOMETHING? What a moron. I am never going to be a manager, never.

[Ironclad Alibi]

SC: I want a pint of Carling in a Carling glass.

So make a sticker that says "CARLING" and stick it on a glass for him next time.

[Mr Hero]

SC: THAT IS NOT THE POINT!!!!111!!!blargh!!!11!! WHAT IF A LADY WENT INTO THAT CUBICLE AND THERE WAS NO PAPER??!?! WHAT WOULD SHE DOOOOOOO??

I would laugh at said lady for not being smart enough to relieve herself without checking for means to clean up afterwards. The SC in this situation at least had the sense to check for TP and brought it to CRML's attention. She's still a bitch though.

[StanFlouride]

So make a sticker that says "CARLING" and stick it on a glass for him next time.

Isn't that a bit more than he deserves?
I say write it on with a Sharpie.

I always assumed that they wanted labels because they were too stupid to remember what they were drinking.

[fireheart]

Because, as the OP pointed out, branded glasses are often stolen by guys like him. He obviously wants to steal the glass and keep it at home.

Either that, or he really wants to advertise to everyone in the pub what he's drinking.

I agree with the first statement....the second statement...I reckon you could pour the cheapest beer gasoline you sell in the glass and give it to him... I mean, he wants Carling in a Carling glass...if you use taps for it, he doesn't have to know which button's for Carling....

Then again, I'm evil like that.

[Noo_Noo]

Either that, or he really wants to advertise to everyone in the pub what he's drinking.

But why would you want to advertise that you're drinking what is probably the cheapest beer in the house? That'd be like having "99p Store" written across your clothing.

Charge them a $20.00 deposit on a branded glass. They have to show Id when getting it and returning it. They wont wont the branded glass anymore.

Bizzarely enough, they did this at the Nurburgring when I went in May. You handed over 10 euros + your drink price and got the money returned when you gave it back. Of course, some of our lot decided that a 'Ring branded glass was worth 10 euros

[cinema guy]

Of course, some of our lot decided that a 'Ring branded glass was worth 10 euros

I'd probably think that.

[TOLady]

I've always found that those brand glasses are prone to cracking and breaking quite easily.

My local gets a few boxes in from the breweries when there's a promotion on and the bartenders hate them. One knock from the ice scoop and there's the glass broken, and the ice bin needing to be cleaned up.

Especially in this weather when everyone's on the patio and wanting "pint glass with lotsa ice and water", which then proceeds to just sit there and cause puddles of water to pool and to be cleaned up because People Don't Use Their Freakin' Coasters!!!

People - use the coasters, please! They're not just there for decoration (well, yah, they kinda are, but just use 'em).

Ahhhh - I feel better...

One other thing I've noticed with the brand glasses is that there are a few people who order the crap beer, but insist on having it served in the higher end brand glass. I queried one friend and although he said it wasn't because of the "bump" in stature of the beer and that it was because the shape enhanced the flavour of his Canadian - I have my doubts - he's notoriously tight-fisted