Yes, You're Right. I HATE You.

[AnaKhouri]

This woman comes to the register at 9:15 (we close at 10) and cheerfully says,

"You're going to hate me!"

Me: "Surely not! What can I do for you?"

Sure enough, more than half an hour later, I HATED HER.

She wanted to return some books.

Three LARGE bags of books.

$150.00 worth of books.

On six separate receipts.

On three different credit cards.

And they were all remainders, which have yellow stickers on the front to identify them as such.

And she'd removed every. single. frakking. sticker.

And they were all kids' remainders, most of which were between $1.50- $1.99.

And I had to find every. single. frakking. one. on any one of six separate receipts.

And for some reason on the original receipts she had discounts on some titles and no discounts on others. So I had to find each of those and factor it in.

Meanwhile, we have exactly 4 people running the entire store. So no backup cashiers. I sent 8 customers to kids or music to check out. Luckily it was a slow night.

I finished 40 minutes later. Thank God she had all three correct credit cards.

And the kicker? When I looked at the paperwork customers have to fill out, under 'Reason for Return' she'd written, "Didn't want."

[lupo pazzesco]

I hate hate hate hate when customers come to my register and open with that phrase. Inevitably, they're right. And they're usually all smiles about it, too, like it's the biggest joke in the world, and we should all be giggling while trying to correct the clusterfuck they created.

And yet, she obviously went through all the trouble of taking off all the stickers, with intent to keep. And yet she didn't want them. Another case of "ooh, cheap, must buy!" And then returning later.

I hate people sometimes.

<Offers baked goods. Lots of baked goods>

[BookstoreEscapee]

I rarely return stuff, even more rarely on separate receipts, but if I do, I make sure to separate the items and put the correct receipt with them. How hard is that?

(Yes, that was a rhetorical question.)

[LadyAndreca]

I've noticed that there's two ways to use that phrase...

If it's used cheerfully, it's inevitably true. They're about to make your life difficult, and they don't care, are trying to disarm your frustration so you can't be angry at them, or are trying to make the situation easier on themselves with humor.

If it's used apologeticly, it's usually not--oh, sure, it's likely to be difficult, but not in a way that's actually the customer's fault. They're about to make your life difficult, and they feel bad about it. That almost always makes the person easier to deal with even if the situation is sucky.

[jjllbb]

ho-lee-COW.

now I hate her!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I can only imagine what you went through.

[Jack T. Chance]

Remainders, AKA Bargain Books, are something that I personally would consider CLEARANCE merchandise. And at any store I would ever consider working for, clearance merchandise is something that should be sold with an "ALL SALES FINAL" policy. No returns, no refunds, no exchanges. There's a REASON those items are marked down, the stores need it GONE to make room for NEW merchandise. They can't keep all that old shit clogging up their shelves forever, it's gotta GO!

So, yeah, if I ever own my own store, people like that lady will be turned away with a simple "NO RETURN FOR YOU!"