Guest: yea Dave, I noticed the rate has dropped online since I made my reservation so I need to be refunded the difference
Me: well you're coming in two weeks. I cant do that
Guest: well can I cancel and rebook?
Me: you can but you would forfeit what you've paid
Guest: well thats not fair
Me: I cant reduce your rate
Guest: well can you call the owner?
Me: no sir
Guest: then you will hear from my lawyer
Me: I dont think so, sir. Rates are subject to change
Guest: well buddy, I gotta tell you what you're doing is not right and I will go to the god damn supreme court if need be. I am not letting you get away with this
Me: well you can speak to my manager tommorow
Guest: no I can speak to your manager right now
Me: they arent here
Guest: WELL FUCKING CALL THEM
Me: stop cussing at me....they arent here
Guest: why cant you call them?
Me: because they are not here
Guest: well tommorow wont work, I am not pissed off tommorow, I am pissed off right now
Me: sorry
Guest: let me tell you something boy, I am a loyal customer and I dont deserve this. You need to consider that when you talk to folks because you have a shitty attitude and I dont appreciate it. I been there for 20 years and you need to learn some respect.
Me: ok
long silence then the call ends
Me: well you're coming in two weeks. I cant do that
Guest: well can I cancel and rebook?
Me: you can but you would forfeit what you've paid
Guest: well thats not fair
Me: I cant reduce your rate
Guest: well can you call the owner?
Me: no sir
Guest: then you will hear from my lawyer
Me: I dont think so, sir. Rates are subject to change
Guest: well buddy, I gotta tell you what you're doing is not right and I will go to the god damn supreme court if need be. I am not letting you get away with this
Me: well you can speak to my manager tommorow
Guest: no I can speak to your manager right now
Me: they arent here
Guest: WELL FUCKING CALL THEM
Me: stop cussing at me....they arent here
Guest: why cant you call them?
Me: because they are not here
Guest: well tommorow wont work, I am not pissed off tommorow, I am pissed off right now
Me: sorry
Guest: let me tell you something boy, I am a loyal customer and I dont deserve this. You need to consider that when you talk to folks because you have a shitty attitude and I dont appreciate it. I been there for 20 years and you need to learn some respect.
Me: ok
long silence then the call ends
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