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I finally have a story worthy of posting!!
Was chatting with an old work friend last night and had a flashback of a horrible SC with the worst timing possible. This was back in the department store days, on the exact day I went from associate to manager.
Me: Fufu 487, the only, on her very first day of manager duty
SC: my crib monster!! early 30's guy, soon-to-be dad (poor child btw)
SCw: crib monsters wife...not too much an SC, but did add much suckiness to the issue
Here goes:
Background: 2 wks prior I was working in the baby furniture department (my true love) on a very busy Saturday. In comes SC, he walks up to my counter, past the line of alrealy impatient cust's, and demands to be helped with the cribs. Now in this department, I have to multi-task cash and floor, so his request isnt unreasonable as it was my job to do so, but...line of people, only me here.. take a breather there cowboy. So once I do start to serve him, he doesnt seem to GRASP the concept of a floor model, so he wants a discount. I explain that there are new boxes in the back, undamaged, unused, ready to go. After serving him for about, oh, 40 mins an hour. He finally picked the crib I knew he was going to pick anyway. But wait, theres more of course. He wanted to make sure EVERYTHING was in the box. This box is in the warehouse section of the store, nowhere near my dept, up on a shelf some 20 feet up. Yea sure, im right on that. MY whole 5'3 would be more than happy to just grab to 20ft up, 50lb box, no prob! Grrrrr..So box gets opened (NOT a repackable box btw) everythings there, good to go. Get back up to my now very bust dept. He wants a discount on his opened box. Of course you do you %$^&^%#$# <-- insert your words of choice here. Give him discount cuz im just not playing this game anymore and send him on his way. Should be the end of this right? OH hell no
2 weeks later:
Yours truley is on her first day of official manager duty and ready to take on the world!! YEA!!
In comes this call....
Store Operator: Yea Kim I have the baby furniture department on the phone, the have an irrate cust that recieved the wrong item. He lives in (town a good driving distance from my store) and is demanding a manager....sorry...
Me: Yes mam, put'm thru
..........
Me: Good afternoon, Fufu speaking. How may I help you??
SC: Ya, I ordered a crib a few weeks back and it just got delivered and it's NOT the one I ordered.
Me: Okay sir, Id be happy to look into that, I just need some info to pull up your trans
*info exchanged, receipt pulled up* oh yes, I remember you, unfortunately. Luckily for myself, he does not know it is me as he's on the phone. And I did indeed order the correct Crib (of course I did, I rocked that dept!!)
Me: It says here sir that you ordered the *suchnsuch* crib, is that correct?
SC: no!! thats not what I ordered!! I ordered *only in the catalog and not available instore* crib.
Me: Oh that's odd. That crib is not available in store. Did you re-order over the catalog?
SC: NO!! I ordered instore, the girl that was serving me was barely paying attention!! so she order the wrong one.
Umm actually, you and ur preggo wife were the ones not paying attention as I had to repeat myself several times over the course of your indecisive purchase
Me: Maybe it was a mistake in warehouse sir.. can you verify with me the name of the crib on the box
SC: ya it's the *crib that he ordered in the first place*, which is not the one that was on display instore
Me: That's odd because the crib your saying should have come in is not displayed in-store. And the crib you recieved is one of our best models
SC: No, the crib I ordered was on display in store, it's not the one I recieved. I want this one picked up, I want the new one delivered that I was SUPPOSED to receive and the girl was SUPPOSED to order for me. And I want a discount for the damaged box I recieved, this is totally unacceptable.
Me: Well sir, it says here you WERE given the discount for the damaged box, I have your receipt in front of me. Also, the crib your requesting is NOT on display in store because it is not AVAILABLE to order in store. heres my kicker Do you know the name of the person that ordered the crib for you?
SC: no i dont remember her name. She was *gives a brief discription of someone that doesn't look at all like me, but good try bud*
Me: well sir, I can guarentee that the crib you are requesting we send out is not the one on display that you believe you ordered.
SC: its not? OMG, it sunk in? really?
SC2: Whats going on here? yes, apparently he passed the phone off
So I explained the whole situation to her, shes confused, passes it back to him. Now this back and forth goes on forever. I explain something, he doesnt like what he hears, and passes the phone to his wife. I ask him to please stop, it does not. So phone goes back and forth and back and forth. Until, Fufu has had enough.
Me: Okay sir, apparently my asking you not to pass the phone back and forth has not been successful. I am refusing, at this point, to further this conversation. I will be passing your call onto another manager who may be able to resolve this conflict more effectively, as we are getting nowhere here. I WILL be explaining to the other manager that I was myself serving you with the crib initially, which it was. And that the crib you ordered from me personally, was indeed the one you recieved. That we have already discounted you for your damaged box, that you insisted we open in the first place. I will also be informing her that, as Im overseeing that department at this time, there will be no further credits applied to your account. If you wish to have the crib picked up, we will arrange that with the charge that applies, as I see no reason to waive such fee. Have a nice day sir.
Apparently he ranted about me for a good half hour. The phone passing never stopped. I took my CW to coffee afterwards just to say thanks. She was such a peach
I have more mamanger stories that came back as I was writing this. Trust me, this is NOT the best. 
Sorry for the long story, but this guy is still under my skin a lil.
Was chatting with an old work friend last night and had a flashback of a horrible SC with the worst timing possible. This was back in the department store days, on the exact day I went from associate to manager.
Me: Fufu 487, the only, on her very first day of manager duty
SC: my crib monster!! early 30's guy, soon-to-be dad (poor child btw)
SCw: crib monsters wife...not too much an SC, but did add much suckiness to the issue
Here goes:
Background: 2 wks prior I was working in the baby furniture department (my true love) on a very busy Saturday. In comes SC, he walks up to my counter, past the line of alrealy impatient cust's, and demands to be helped with the cribs. Now in this department, I have to multi-task cash and floor, so his request isnt unreasonable as it was my job to do so, but...line of people, only me here.. take a breather there cowboy. So once I do start to serve him, he doesnt seem to GRASP the concept of a floor model, so he wants a discount. I explain that there are new boxes in the back, undamaged, unused, ready to go. After serving him for about, oh, 40 mins an hour. He finally picked the crib I knew he was going to pick anyway. But wait, theres more of course. He wanted to make sure EVERYTHING was in the box. This box is in the warehouse section of the store, nowhere near my dept, up on a shelf some 20 feet up. Yea sure, im right on that. MY whole 5'3 would be more than happy to just grab to 20ft up, 50lb box, no prob! Grrrrr..So box gets opened (NOT a repackable box btw) everythings there, good to go. Get back up to my now very bust dept. He wants a discount on his opened box. Of course you do you %$^&^%#$# <-- insert your words of choice here. Give him discount cuz im just not playing this game anymore and send him on his way. Should be the end of this right? OH hell no
2 weeks later:
Yours truley is on her first day of official manager duty and ready to take on the world!! YEA!!
In comes this call....
Store Operator: Yea Kim I have the baby furniture department on the phone, the have an irrate cust that recieved the wrong item. He lives in (town a good driving distance from my store) and is demanding a manager....sorry...
Me: Yes mam, put'm thru
..........
Me: Good afternoon, Fufu speaking. How may I help you??
SC: Ya, I ordered a crib a few weeks back and it just got delivered and it's NOT the one I ordered.
Me: Okay sir, Id be happy to look into that, I just need some info to pull up your trans
*info exchanged, receipt pulled up* oh yes, I remember you, unfortunately. Luckily for myself, he does not know it is me as he's on the phone. And I did indeed order the correct Crib (of course I did, I rocked that dept!!)
Me: It says here sir that you ordered the *suchnsuch* crib, is that correct?
SC: no!! thats not what I ordered!! I ordered *only in the catalog and not available instore* crib.
Me: Oh that's odd. That crib is not available in store. Did you re-order over the catalog?
SC: NO!! I ordered instore, the girl that was serving me was barely paying attention!! so she order the wrong one.
Umm actually, you and ur preggo wife were the ones not paying attention as I had to repeat myself several times over the course of your indecisive purchase
Me: Maybe it was a mistake in warehouse sir.. can you verify with me the name of the crib on the box
SC: ya it's the *crib that he ordered in the first place*, which is not the one that was on display instore
Me: That's odd because the crib your saying should have come in is not displayed in-store. And the crib you recieved is one of our best models
SC: No, the crib I ordered was on display in store, it's not the one I recieved. I want this one picked up, I want the new one delivered that I was SUPPOSED to receive and the girl was SUPPOSED to order for me. And I want a discount for the damaged box I recieved, this is totally unacceptable.
Me: Well sir, it says here you WERE given the discount for the damaged box, I have your receipt in front of me. Also, the crib your requesting is NOT on display in store because it is not AVAILABLE to order in store. heres my kicker Do you know the name of the person that ordered the crib for you?
SC: no i dont remember her name. She was *gives a brief discription of someone that doesn't look at all like me, but good try bud*
Me: well sir, I can guarentee that the crib you are requesting we send out is not the one on display that you believe you ordered.
SC: its not? OMG, it sunk in? really?
SC2: Whats going on here? yes, apparently he passed the phone off
So I explained the whole situation to her, shes confused, passes it back to him. Now this back and forth goes on forever. I explain something, he doesnt like what he hears, and passes the phone to his wife. I ask him to please stop, it does not. So phone goes back and forth and back and forth. Until, Fufu has had enough.
Me: Okay sir, apparently my asking you not to pass the phone back and forth has not been successful. I am refusing, at this point, to further this conversation. I will be passing your call onto another manager who may be able to resolve this conflict more effectively, as we are getting nowhere here. I WILL be explaining to the other manager that I was myself serving you with the crib initially, which it was. And that the crib you ordered from me personally, was indeed the one you recieved. That we have already discounted you for your damaged box, that you insisted we open in the first place. I will also be informing her that, as Im overseeing that department at this time, there will be no further credits applied to your account. If you wish to have the crib picked up, we will arrange that with the charge that applies, as I see no reason to waive such fee. Have a nice day sir.
Apparently he ranted about me for a good half hour. The phone passing never stopped. I took my CW to coffee afterwards just to say thanks. She was such a peach
I have more mamanger stories that came back as I was writing this. Trust me, this is NOT the best. Sorry for the long story, but this guy is still under my skin a lil.
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