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Visitor parking was reserved for a while today.
A sucky female customer (SFC) who had an attitude & would not take no for an answer wanted to look for a spot after I told her the garage was reserved.
Here is what happened.
me: "Hi, how may I help you?"
sfc: "Yeah.. I am parking in Visitor parking today."
me: "I'm sorry, but the garage is reserved, & I cannot allow anyone to park."
sfc: *has an attitude*
"Yeah...but the last time you said that, there were open spots. Can I look for a spot?"
me: "I'm sorry, but according to dept. regulations, I cannot raise the gate for anyone wanting to do that.
sfc: *still has an attitude*
"So how do you know the garage is reserved?"
me: "I do a space count & I go by what is on the event list."
sfc: "Well...the last time you said that, there were open spots. Can't I just look?
me: "I'm sorry, but according to the parking office, which I report to, I cannot allow anyone to do that. If you have any questions, you need to speak to them about that."
She shuts up & backs up. A car exits, leaving one non-reserved spot available. She returns. I decided to educate her at that point so this does not happen again.
female customer: "A car left. May I park?
*hmmm...now you are pleasant*
me: "Yes, you may, but as an FYI, whenever the garage is reserved, the parking spots are only for the guests on the event list. When that happens, I am not allowed to give access to anyone not on the event list."
female customer: "So there is no guest parking?"
me: "There is guest parking, but the university does reserve spots for guests arriving at the campus for events. Because there is one non-reserved spot, you may park."
She parks in the garage.
- the weather
- several reserved spots
- limited non-reserved spots
- the number of people wanting to park
Visitor parking was reserved for a while today.
A sucky female customer (SFC) who had an attitude & would not take no for an answer wanted to look for a spot after I told her the garage was reserved.
Here is what happened.
me: "Hi, how may I help you?"
sfc: "Yeah.. I am parking in Visitor parking today."
me: "I'm sorry, but the garage is reserved, & I cannot allow anyone to park."
sfc: *has an attitude*
"Yeah...but the last time you said that, there were open spots. Can I look for a spot?"
me: "I'm sorry, but according to dept. regulations, I cannot raise the gate for anyone wanting to do that.
sfc: *still has an attitude*
"So how do you know the garage is reserved?"
me: "I do a space count & I go by what is on the event list."
sfc: "Well...the last time you said that, there were open spots. Can't I just look?
me: "I'm sorry, but according to the parking office, which I report to, I cannot allow anyone to do that. If you have any questions, you need to speak to them about that."
She shuts up & backs up. A car exits, leaving one non-reserved spot available. She returns. I decided to educate her at that point so this does not happen again.
female customer: "A car left. May I park?
*hmmm...now you are pleasant*
me: "Yes, you may, but as an FYI, whenever the garage is reserved, the parking spots are only for the guests on the event list. When that happens, I am not allowed to give access to anyone not on the event list."
female customer: "So there is no guest parking?"
me: "There is guest parking, but the university does reserve spots for guests arriving at the campus for events. Because there is one non-reserved spot, you may park."
She parks in the garage.
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