Some stupid customer stories for ya.

[fakes_smile]

Well here are some of my experiences with sucky customers..


the first one I think perhaps was not all there. This happened yesterday.
Customer comes through my line, I ring up two pairs of shorts. One of the pair of shorts she was going to buy, she had already put on so she just gave me the tag... So I rang her up and put her new and old shorts in a bag for her.
She was going to pay with her credit card.

Me: Can I see your ID please?
SC: Um, I don't have my ID.
Me: Well is the back of your credit card signed? If so, that's fine.
SC: No, it's not. (She then attempts to show me her cell phone with her name on it)
Me: I'm sorry, unless you have another form of payment, I can't let you buy these.
SC: Well, can you call the manager? because I WANT to buy these.

I then go over to the phone and page the manager.. I come back to customer.

Me: Do you happen to have any thing else with your picture and name on it that you could show me?
SC: No, I don't
Me: Tells her again that I cannot let her buy the items.
SC: Are you f***** kidding? This is just f***** great. Just f***** ridiculous. I have no other form of payment.
SC: Can you give me my shorts back?!
Me: Yep, here you go.

SC: Takes the shorts off that she was going to buy, right infront of me, standing in her underwear and a tanktop and then puts her own shorts back on and storms out.


Um....... really? You just had to take your shorts off infront of me and let me see and everyone else around see your pink underwear, huh? Thanks.

And that was my 2nd customer of the day.. The first one started off my day with buying something for $14 and giving me $100 bill.... Completely wiped out my drawer.




Here is another one that used credit and didn't have her ID with her. She was an older lady with her young grandson.

Me: Credit or debit?
SC: Credit
Me: Can I see your ID please?
SC: No, I don't have it, someone stole it yesterday.
Me: Alright, well do you have the back of your card signed then?
SC: No.
Me: Well I'm going to have to see your ID to finish this transaction, Ma'am.
SC: I just TOLD you, it was stolen yesterday!!!
Me: Ok, umm.. let me ask my manager.

I walk away for a second to ask, even though I know it's highly unlikely I can sell her stuff to her.
I come back about 20 seconds later..

Me: Im sorry, unless you have your ID with you, I cannot --
SC: *cuts me off* YOU KNOW WHAT?! DON'T EVEN START WITH ME RIGHT NOW! I WAIT IN LINE FOR A F***** HOUR FOR NOTHING! THIS IS RIDICULOUS.


Might I just say, she definitely was not waiting in line for an hour.. maybe 5 to 10 minutes at most... and isn't it convenient that someone steals her ID but not her credit card??

Hmm..


3rd sucky customer story:

Me: *rings up a big can of foldger's coffee*
SC: That is supposed to be 5.99, not 9.99. The sale sign said 5.99.
Me: Oh, I'm sorry ma'am, that sale is only for Country Roast coffee, and you have black silk. (I already knew that particular sale for the day since some one else had the same complaint earlier on.)
SC: No, it's 5.99. There is a whole rack of them with the sale sign on them.
Me: Well, sometimes other customers misplace items and put them where they are not supposed to be.
SC: No, there is a WHOLE rack with that kind of coffee on it!! There's no way they could have moved all those over there.
Me: Ok then, let me go look for you real quick..

I run over to the rack with all the coffee on it, look at the sale sign and sure as shit it says in BIG bold letters "$5.99 for COUNTRY ROAST coffee". I run back to the register and even brought the sale sign with me so she would see what I was talking about.

Me: You see? It says $5.99 for Country Roast coffee. You have black silk.
SC: still tries to argue with me and tells me that the price is indeed $5.99 despite my efforts.
Me: *Getting pretty annoyed at this point* Would you like to come show me then? Because I don't see what you're talking about.
SC: Sure, let me show you....

She brings me to the exact place I got her coffee from, where there is an even BIGGER sign that says "5.99 for country roast coffee".

My supervisor comes over and asks what the problem is. I explain. My supervisor tells her the exact same thing I just did.

Sucky customer keeps complaining until she gets her way and supervisor tells me to go ahead and change the price just this once for her, even though she was just too damn stupid to READ...


People like that really get my goat. Ugh.

[infinitemonkies]

I just dont get why anyone wouldn't carry their ID.

I mean, it's one thing if you're jogging or swimming, etc., but if you have your wallet, you have your bank/credit cards, why in the hell would you not have your ID too?

I guarantee you when grandma says her ID was 'stolen' she means she left it behind somewhere last time she was asked to show it.

Wtf is it with people carrying $100 bills in the first place? Do American ATMs commonly dispense them? Most machines in Canada have nothing but $20s.
Personally, I almost never carry any cash at all, just cards. I deal with an actual bank teller maybe once a year, tops, and only then when there's something wrong with the bank machine.

[sirwired]

I've never understood the logic of SC's that don't sign their credit card. Their theory is that it will make the store ask for ID.

Dummy... that means if I steal your wallet, all I need is a freakin' ball point pen, and now even the signature will match up!

"C.I.D" on the back kinda makes sense, even if it isn't actually the same as signing it, but just leaving it blank as some kind of security measure? WTF? That makes about as much sense as leaving your checkbook on the dashboard because it isn't signed either. (The fact that checks are such a PITA when they are stolen is why I always leave the checkbook at home...)

SirWired

[EricKei]

I had heard somewhere that the CC companies reeeeeally don't want people just putting "See ID" on there instead of signing -- especially given that we're supposed to ID everybody who uses a card anyway, in order to compare the signatures.

[trunks2k]

"CID" or "see id" is not valid by itself. You can sign, and then add in parenthesis "CID". But you are supposed to sign your card, it's really not valid until you do (not that anyone really pays attention to it). Technically, stores are not even supposed to be asking for ID when it comes to credit cards unless there's some question as to validity of the signature.

[MoonChild2007]

SC: No, I don't have it, someone stole it yesterday.
Me: Alright, well do you have the back of your card signed then?
SC: No.
Me: Well I'm going to have to see your ID to finish this transaction, Ma'am.
SC: I just TOLD you, it was stolen yesterday!!!
Me: Ok, umm.. let me ask my manager.

What logic is it to not sign a credit card and then say oh, btw, my ID was stolen?

Its like me telling a cashier that my debit card is stolen and then tell the cashier the debit card number by heart!

[Jester]

Dummy... that means if I steal your wallet, all I need is a freakin' ball point pen, and now even the signature will match up!

Well, yes and no. The signature will match up to the ID, but chances are probably not good that you would look like the picture on the ID of the other person's wallet that you just stole......

"C.I.D" on the back kinda makes sense, even if it isn't actually the same as signing it...

Kinda being the operative word. Because as a security measure, "CID" or "See ID" are not very effective. How do I know this? Because when I see such things on credit cards, I ask for ID....and according to the customers I do this to, I am one of the few people who actually DO do this. And if so few clerks, servers, etc. are asking for ID when they see "See ID," it really isn't all that effective as a security measure, is it?

[Andara Bledin]

Wtf is it with people carrying $100 bills in the first place? Do American ATMs commonly dispense them? Most machines in Canada have nothing but $20s.

No. They get them either from cashing their checks at a grocery or by asking for them at a bank, which will usually automatically draw from their $20s stack if you go in. ATMs nearly always dispense $20s but some also have $10s and $5s.

I had heard somewhere that the CC companies reeeeeally don't want people just putting "See ID" on there instead of signing -- especially given that we're supposed to ID everybody who uses a card anyway, in order to compare the signatures.

They don't want people putting "see ID" because the Terms of Service between the card and the merchant is that the merchant is not allowed to even ask. Most merchants and customers don't know this and don't care, and the credit card providers don't enforce it, to my knowledge.

What logic is it to not sign a credit card and then say oh, btw, my ID was stolen?

....and according to the customers I do this to, I am one of the few people who actually DO do this.

I don't know about not having ID, but I have never signed my bank card. No cashier I have ever used my card with has ever asked. Not a single one. I've had that bank account and card for 15 years, at least.

^-.-^

[EricKei]

Interesting...I guess this has changed over the years. I used to work for a fancy-schmancy grocery store back in the 90's -- I actually was part of the Grand Opening crew. The lady from VISA came in then to "train" us on their machines, and one of her biggest, most-repeated points was they they wanted us to PLEAAA~SE ask for ID every time.

[wagegoth]

Handy page on laws and rights and merchant agreements:

http://www.privacyrights.org/fs/fs15-mt.htm

[Food Lady]

I don't know why people have to carry hundreds around. It's true that they get them by asking for them, most of the time. It's like bragging, in my opinion. "Look at how much money I have. I have to carry around hundreds. Otherwise all my thousands of dollars won't fit in my crocodile-skin wallet, and I will have to buy a diamond briefcase." Sorry, I just hate showiness. (Is that a word?)

[DisturbedLittleFish]

From reading the posts here in these forums, it's seems a pretty common thing to ask for ID whenever people use their cards in America, but this doesn't seem the case here in the UK. Like a lot of places here it's chip and pin in my shop, and as the cashier you don't even handle their card at all.

I've only had a handful of times where I've felt I had to ask for someone's ID, but this one took the biscuit.

The customer had a card that could only be signed for.
No big deal, I handed her the receipt to sign as I flipped over the card to see her sig.
It was blank.
Eyebrows furrowed I asked her for ID, as I didn't have a clue if this was even her card or not.
As she handed it over, she has a big grin on her face as she explained that she didn't sign it so that people behind the till would ask for ID, thereby keeping her card safe!
I told her that if I took her card now, I could sign it and go off to spend as my heart desired.
"I... I didn't think of that..."

No. No you wouldn't.

I ended up telling her to at least write "ask for ID". It seemed a better option than leaving it blank.

[GuardingYourLife]

I'm afraid I'm one of those whose CC isn't signed--because the strip for the signature rubbed off in my purse or something and if I sign the card itself the ink just rubs off. HOWEVER, I always have my ID ready, in hand, to show EVERY time I use the card. I try really hard not to be an SC!

[csquared]

Handy page on laws and rights and merchant agreements:

http://www.privacyrights.org/fs/fs15-mt.htm

Great find Wagegoth. Thanks for sharing.

[Ironclad Alibi]

I'm afraid I'm one of those whose CC isn't signed--because the strip for the signature rubbed off in my purse or something and if I sign the card itself the ink just rubs off.

I don't have that problem anymore. After I sign my card, I put a strip of transparent tape over the signature. The tape protects it from being rubbed off.