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Heya - I'm new here 
so, before i started working in call centre, i worked in a CD store. Not a retail chain type store, more a Mom n Pop place. It was awesome.
So anyway, the one day about 10 mins before closing, a very breathless woman comes rushing in, brandishing a CD.
Here's a rough idea of how the conversation went:
Breathless Lady: I want to exchange this CD
*hands it over to me*
Me: *opens cover and lo! no CD*
Me: Sorry ma'm, we can't exchange this without the actual CD in the cover
BL: I must have left it in my CD Player! *oh noes!*
Me: Well ma'm, we're open from "blah" to "blah" tomorrow, you may come in and we'll see if we can exchange this for you
BL: Can't I exchange it today and then bring the CD in tomorrow?
Me: uh....no, sorry ma'm, we CANNOT do that
BL: But I realllllllly want to get this other CD by *artist name*
Me: Sorry ma'm, we cannot do a return without the actual product - you have an empty CD case.
Lather, Rinse, Repeat
She eventually slunk off saying she'll come in the next day - and wow, what a surprise, she didn't pitch up!
At the CD store, we had listening stations where you could listen to CDs. Now, if it's not a busy day, we honestly don't mind someone listening to practically a whole CD in one go. They normally end up buying the CD.
But, when it's jampacked, we put up the "10 minute listening limit" sign. Of course, we were assuming the customers would read it....
I can't tell you how many whingy teenagers (yes, it was mostly teenagers) would complain about the time limit. Then again, these are the same teenagers that would complain about waiting so long to listen to their CD!
Something that made me go
was when one particular customer rushed in, asked for the single for a particularly obnoxious smoochy song, and then stood at the counter copying down the lyrics word for word. uh...dude...never heard of the internet?
Then you'd get the customers who'd assume that you have listened to EACH and EVERY CD in the store. Now look, I did make a valiant effort, but we had well over 10 000 cds. I'd get asked "which CD is better" and the Customer would hold up two CD's by an artist that I've never heard of and would probably never listen to.
Luckily, I would say "well ma'm/sir, at the end of the day it is a personal choice. I would reccomend you give them a whirl at the listening stations" and that would satisfy them most of the time.
Last, but not least, the guys hitting on me. Yes, I'm female. Yes, I'm friendly. Yes, I'm smiling. However, I'm friendly because it makes customers feel welcome and they spend money. I'm NOT friendly because I'm lusting after your acne-studded BO marinated 40+ year old body. Promise!
so, before i started working in call centre, i worked in a CD store. Not a retail chain type store, more a Mom n Pop place. It was awesome.
So anyway, the one day about 10 mins before closing, a very breathless woman comes rushing in, brandishing a CD.
Here's a rough idea of how the conversation went:
Breathless Lady: I want to exchange this CD
*hands it over to me*
Me: *opens cover and lo! no CD*
Me: Sorry ma'm, we can't exchange this without the actual CD in the cover
BL: I must have left it in my CD Player! *oh noes!*
Me: Well ma'm, we're open from "blah" to "blah" tomorrow, you may come in and we'll see if we can exchange this for you
BL: Can't I exchange it today and then bring the CD in tomorrow?
Me: uh....no, sorry ma'm, we CANNOT do that
BL: But I realllllllly want to get this other CD by *artist name*
Me: Sorry ma'm, we cannot do a return without the actual product - you have an empty CD case.
Lather, Rinse, Repeat
She eventually slunk off saying she'll come in the next day - and wow, what a surprise, she didn't pitch up!
At the CD store, we had listening stations where you could listen to CDs. Now, if it's not a busy day, we honestly don't mind someone listening to practically a whole CD in one go. They normally end up buying the CD.
But, when it's jampacked, we put up the "10 minute listening limit" sign. Of course, we were assuming the customers would read it....
I can't tell you how many whingy teenagers (yes, it was mostly teenagers) would complain about the time limit. Then again, these are the same teenagers that would complain about waiting so long to listen to their CD!
Something that made me go
was when one particular customer rushed in, asked for the single for a particularly obnoxious smoochy song, and then stood at the counter copying down the lyrics word for word. uh...dude...never heard of the internet? Then you'd get the customers who'd assume that you have listened to EACH and EVERY CD in the store. Now look, I did make a valiant effort, but we had well over 10 000 cds. I'd get asked "which CD is better" and the Customer would hold up two CD's by an artist that I've never heard of and would probably never listen to.
Luckily, I would say "well ma'm/sir, at the end of the day it is a personal choice. I would reccomend you give them a whirl at the listening stations" and that would satisfy them most of the time.
Last, but not least, the guys hitting on me. Yes, I'm female. Yes, I'm friendly. Yes, I'm smiling. However, I'm friendly because it makes customers feel welcome and they spend money. I'm NOT friendly because I'm lusting after your acne-studded BO marinated 40+ year old body. Promise!
That's what I NEVER understood in my short stint as the clerk of a retail kiosk in a small mall. 
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